CBD - Instant digital banking appears to be a legitimate app. The AppsHunter Legitimacy Score for CBD is 90 out of 100 points across 7 verification signals from App Store and developer data.

CBD User Reviews

Name: CBD - Instant digital banking
Rating: 4.8 (1814 reviews)

CBD - Instant digital banking

Commercial Bank of Dubai

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience40.0% of reviews

Neutral6.0% of reviews

Negative experience54.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say

Summarized from real user reviews of CBD. Based on 1.8K reviews and a 4.8/5 average, it highlights the 7 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

⭐Excellent services
⭐Fast and easy
⭐Wonderful experience
⭐Very good bank
⭐Convenient and easy to use
⭐Simplifies daily life
⭐Convenient and makes bill payment simple

Negative things

🚫Hungry for money
🚫Worst customer service
🚫Slow and unhelpful chatbots
🚫Difficult to transfer money
🚫App not working after update
🚫Crashes and login issues
🚫Lacks support and poor communication

Is CBD Safe?

CBD - Instant digital banking appears safe based on user ratings. AppsHunter Safety Score for CBD is 96/100.

This assessment is based on 1,814 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience

1.7% of ratings suggest some concerns

3.3% of ratings point to a risky experience

~ Based on 1,814 App Store ratings for CBD.

Is CBD Legit?

CBD - Instant digital banking appears to be a legitimate app. AppsHunter Legitimacy Score for CBD is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Personal

Excellent, very good

DXB2284

5 days ago

Don’t deal with this bank

I am paying every month full amount of due payment as per my statement, I found AED:617 interest and when I asked about it, they told me that I applied for EPP for transaction made after the statement date and the credited amount of the EPP not included in total amount in statement because it was posted after the date of statement

OmarJumahzidan

10 months ago

Hungry for money

Although they blocked my credit card and the phone app a year ago and suspended all services because my ID was expired. But I am still being charged for the credit card fee. The card can not be cancelled because bank wants to make sure ONLY via call that I am the legit owner and wants to cancel the card (that is blocked since a year). This is how bank literally takes care of you, because they do receive 10000 of requests from different people who want to cancel the credit card of other customers.

Jameel Korai

10 months ago

angry

worst customer service ever just put person to talk to

saeed88881

a year ago

Response from developer

Dear Customer, We’re sorry to hear that and apologize for any inconvenience caused. Please share your contact details to customercare@cbd.ae and we will call you for the required assistance.

Well that was a fail …

They update the design of the app and it’s almost impossibly slow to use. Shocking. Held out for a couple of months but I’ll be closing my account and moving elsewhere after 10 years of custom. Sad

Also, security is limited. While they do use facial videos in specific scenarios
1) Special password characters are limited to only . and _
2) You cannot paste passwords into the app which limits the use of complex passwords and password managers
3) 2FA must use SMS which means the 2FA will always be on the same phone that may get stollen (= pointless). This also must be the same numbers as the day to day baking sms notifications
4) Email address can be changed without re-entering the password via the mobile app (again, if stollen and the thief has your device passcode then they can change this)

notnauk

2 years ago

Well that was a fail …

notnauk

2 years ago

Poor banking app

Worst banking app of my money was debiting from my account with my permission it’s happened two times when report I didn’t get response from bank and call center staff are not supported..

Tanveer karim

2 years ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@cbd.ae for further assistance.

Chatbots slow and unhelpful

After numerous attempts to reach a human on the call centers and being on hold for over an hour. I tried the chat. It was just as useless. CBD need to communicate better with their customer and get more help at their call centers or get an app that actually works.

DXB-Rider

2 years ago

Response from developer

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customercare@cbd.ae.

Transferring money is difficult

Overall the app is fine - except:
- Recent update makes it impossible to transfer money to anyone (error missing data no matter what)
- Desktop website allows transferring money but doesn’t provide a debit advice / receipt no matter what.

So overall there’s no way to transfer money to someone and be able to share proof of transfer.

K…ok

2 years ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@cbd.ae for further assistance.

New update

After the latest new update my dashboard is not working anymore

Arman421

2 years ago

Response from developer

Could you please uninstall the app and try again. Please reach out to us customercare@cbd.ae if the issue persists.

للتعاسه عنوان

بطيء و دايما يعلق واخر تحديث كان امس ولين اليوم معلق انتو متاكدين انكم معانا ف ٢٠٢٤ !!! وفي دبي مدينه المستقبل !!! مستحيل

Monophonic1980

2 years ago

App stopped logging in after recent update.

Ap started giving error & stopped logging in after new update. While have been receiving emails since last week that there’s is new update coming promising new exciting feature. While existing features of banking are out of reach after updating the App.

chshahzadali

2 years ago

Response from developer

Hi, we are sorry that you're having issues with the app. Can you write to us at customercare@cbd.ae. Kindly include a description of the issue you are facing and your app version. We will investigate immediately & solve the issue.

Worst bank and application

Nobody doesn’t respond, They sent me a MasterCard before my registration was completed 😅

sina_snb

2 years ago

Response from developer

Dear Customer, we apologize for the inconvenience. If the problem has not been resolved yet, please send us a screenshot of the error message with more details to customercare@cbd.ae

Won’t let me log in!

Zero support when there is a problem. Has no problems until today when it keeps saying your networks settings need changing despite being on the same “network settings” for over a year. I simply can’t log into to see my bank details. The pop up crashes the app! Tried connecting on the phone and social media nobody is interested to help. Not impressed.

Pharoahmanda