Maspeth Savings Mobile User Reviews

Name: Maspeth Savings Mobile
Rating: 4.8 (495 reviews)

Maspeth Savings Mobile

MASPETH FEDERAL SAVINGS & LOAN ASSOCIATION

💼 Business

💰 Finance

Top reviews

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Zelle daily limit

You really need to increase the daily limit for Zelle payments. $500 is not adequate…at all

Anatba

a year ago

Response from developer

Thank you for your input. We’re always looking for ways to enhance our app and your suggestion is valuable to us.

Horrible app

This app doesn't recognize any of my credentials

Whisk23

2 years ago

Response from developer

Thank you for bringing this to our attention. We are sorry to hear that you are experiencing difficulties. If the issue persists, please contact our team at (718) 335-1300. We are here to help!

It’s great

I love it- except my face recognition login needs to be done 2x

Zaphod0728t

3 years ago

Response from developer

Hello, thank you for providing us your review and for being a customer of Maspeth Federal Savings. We appreciate your feedback and are happy to hear about your positive mobile app experience!

Maspeth Federal app

Great app!

Steve2259

3 years ago

Response from developer

Hello, thank you for providing us your review and for being a customer of Maspeth Federal Savings. We are happy to hear that you’re having a positive experience with our mobile app!

Horrible is all I can say !

Never works
Always have to enter a password even though I have Face ID active. Horrible!!!!!

countdown little helper

5 years ago

Response from developer

We’re sorry to hear about your experience. Please contact us as 718-335-1300 to help you resolve this issue.

It will drive you crazy and to the bank

If you want to deposit a check, don’t waste your time and go straight to the bank. The app hardly recognizes the amounts and will not let you deposit no matter how clear the check amount is. Very disappointing especially nowadays when everyone tries to avoid crowded line.

maspeth-21

6 years ago

Response from developer

We’re sorry to hear about your experience. Please contact us as 718-335-1300 to help you resolve this issue.

New App

Love the new app- very easy to use!

Testcaitlin

6 years ago

Response from developer

Thank you!

Worst ever

It’s worse than before. Can’t organize payees . Not compatible with Apple iPad.

shodeen

6 years ago

Response from developer

We’re sorry to hear about your experience. Please contact us as 718-335-1300 to help you resolve this issue.

horrible

this back is the worst just take your money and go elsewhere. I can’t log in to my account at all.

Lori Agrio

6 years ago

Response from developer

We’re sorry to hear about your experience. Please contact us as 718-335-1300 to help you resolve this issue.

No deposit feature

I just tried to use my iPhone to deposit a check and that feature isn’t available even though the screen shot shows that it is

McyJCC

6 years ago

Response from developer

Thank you for taking the time to give us your feedback. Remote Deposit Capture is available for customers upon request. We would like to assist you with this. Please contact our customer service at 718-335-1300 at your earliest convenience.

Update is terrible

I don’t know what happen Maspeth fed. But this update is trash... at least go back to the old version. This isn’t really an app. It’s just the website posing as an app. Very disappointed

supert1989

6 years ago

Response from developer

We appreciate the feedback. We’re sorry to hear that our new app does not meet your expectations.

Bring back Touch ID

The app was fine before the new update. This new interface is not convenient or nice looking. Also kind of annoying how now I need to manually enter my password when before I used to be able to use Touch ID. Not sure if you guys used a 3rd party company before to do the design, but this new UI is not it for me.

Shellycris

6 years ago

Response from developer

Thank you for your feedback. The new update does have fingerprint and face ID capability. To enable this feature using the MFS app select Menu > Banking Services > Manage Fingerprint/Face ID.

Use the website instead

This is not a full fledged mobile app. Even after the recent update to Maspeth Federal’s banking systems, this is still little more than a link to their mobile website.

It just takes you to the website, with the same user interface and everything. This means, just like with the website, if your banking session expires you have to log in again, which defeats the purpose of having a convenient app that can easily retrieve your account info.

In fact, it’s worse than just using your browser to go to the site. You can’t autofill your password like you can with your browser’s password manager or even paste your password from other password management software. Therefore this encourages you to use a shorter, simple password that would presumably be easier for someone to crack.

The only thing this app lets you do that you can’t do with your regular browser is register your device to log in via TouchID or FaceID. Although given the quality of the rest of the “app” I wouldn’t trust it with your biometric data.

lyinhart

6 years ago

Response from developer

We’re sorry to hear about your experience. Our systems are designed to require strong passwords and for additional security, a banking session will expire on both our website and mobile app.

The update actually made it worse!

I was eventually able to log in to the new and awkwardly(massive understatement) designed site but I’m watching my bf in the next room unsuccessfully trying to get into his account for over an hour.(I had to log on as a new user even though I’ve been using this online banking service for years. Also,all of my transactions are missing from before this month!) He followed the instructions to get into his account the same way I did and nothing works! He called the phone number on the log in page and was on the phone with a technician for almost an hour and still can’t log on! PLEASE FOR THE LOVE OF GOD FIX THIS!

Rusalka13

6 years ago

Response from developer

At MFS we aim to uphold the highest standards of customer service and are very sorry to hear about your experience. Please email marketing@maspethfederal.com, we will make sure that someone reaches out to you. Thank you.

Error message

App will not open whatsoever

ece0991

6 years ago

Error message keeps coming up

error message

big ounce 3.5

6 years ago

John

Very bad app era message for two days now

jtrantos

6 years ago

PLEASE UPDATE

Pleaseeeeeeeeee update the app. It’s been giving me the error message for a few months and I can’t log in on my phone AT ALL. I even sent an email on your website asking for help, with no response from anyone. Not everyone can get to a computer 24/7 and the app was such an amazing perk for those of us who are on the go without access to computers throughout the day.

skruz17