Unreliable is an understatement
My husband booked me a massage in our hotel for a weekend away. It was going to be the highlight so I was very excited once it was confirmed. At 4pm the night before, they canceled. We were already 1.5 hours out of town. We tried to call, but of course they had JUST closed the MINUTE they sent out the cancellation. Seems like that wasn’t an accident….
Given that it was such a last minute cancelation I was unable to find a replacement and this has effectively ruined my weekend away. Be warned, if you book an appointment, you probably won’t get it.
Given that it was such a last minute cancelation I was unable to find a replacement and this has effectively ruined my weekend away. Be warned, if you book an appointment, you probably won’t get it.
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Scam
This company scammed us. They billed us for a massage then had no therapist available and won’t provide a refund, have ignored our emails. Do not use!
Weeks later still no refund
Hi, It is interesting how you stated in your last email that a REFUND would be made by end of day, Another full day later and still waiting. I have tried to on a number of occasions to contact your “company” by phone, only to be forwarded to a voice mail. I choose to try Massageclub after reading your “reviews” from other local happy clients, I fail to understand that there are local clients that were able to connect as easily as stated. We booked a couples massage as a way for my wife and I to re connect with some relaxation in our own home, unfortunately our attempt has failed. If it is possible to have our payment refund that would be appreciated.
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Refund
After rebooking 5 times, I received only 1 offer that was 3 weeks past the requested date, they then offered I use a non registered provider and gifted me a $75 card to use at a future date. Have tried to call the help number daily for the past week with no response to messages left. Have emailed 4 times now also with no response for a refund of money paid.
As mentioned I was sent a gift card in lieu of using a “non” registered therapist on my first booking, I purchased another $70 card to top off and since have had no offers by anyone after repeated attempts. I have medical coverage that reimburses me for treatment by a registered therapist but I can not claim unregistered service so as of today I am out of pocket $149.00.
The unregistered provider gave an excellent massage, and it’s a shame that her efforts should be tarnished in such a fashion.
As mentioned I was sent a gift card in lieu of using a “non” registered therapist on my first booking, I purchased another $70 card to top off and since have had no offers by anyone after repeated attempts. I have medical coverage that reimburses me for treatment by a registered therapist but I can not claim unregistered service so as of today I am out of pocket $149.00.
The unregistered provider gave an excellent massage, and it’s a shame that her efforts should be tarnished in such a fashion.
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Amazing customer service despite cancelation and refund
My massage therapist had to give me an alternative time that I had requested. I had contacted support to find another therapist and they did EVERYTHING they could to find one (in time for my girlfriends birthday). They even offered to pay extra for an out of town RMT to help make it happen. Unfortunately, I was out of luck. However, they still gave me a hassle free refund. I took a chance by paying online with a company I found randomly on the internet and, luckily, they had full integrity and more. I promise you this is a real testimony. Very grateful for the support and refund. Thank you.
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