Worst App EVER
Response from developer
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced while trying to log in, especially after resetting your password several times. Please contact us at info@massageluxe.com so our team can investigate your account and assist with restoring access. Thank you for your patience as we work to resolve this issue.
Very poor app
Response from developer
Thank you for sharing your experience. We sincerely apologize for the repeated login errors and the difficulty you encountered while attempting to reset your password. Please contact us at info@massageluxe.com so our team can securely investigate your account and assist with restoring access. We appreciate your patience and the opportunity to help resolve this issue.
Can’t book anything!
Response from developer
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with booking appointments and app performance. Our team is actively working to improve the booking experience and address issues that may prevent available appointments from displaying correctly. We also appreciate your suggestions regarding membership information, account visibility, and additional customization features. Feedback like yours helps us prioritize future enhancements. If you're still experiencing issues, please contact us at info@massageluxe.com so we can investigate your account directly and assist with booking appointments. Thank you for your patience as we continue improving the app experience.
Horrible app
Response from developer
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with booking appointments and app performance. Our team is actively working to improve the booking experience and address issues that may prevent available appointments from displaying correctly. We also appreciate your suggestions regarding membership information, account visibility, and additional customization features. Feedback like yours helps us prioritize future enhancements. If you're still experiencing issues, please contact us at info@massageluxe.com so we can investigate your account directly and assist with booking appointments. Thank you for your patience as we continue improving the app experience.
Horrible app
My previous issues was it it does not give you a way to know how may many hours/credits you have available…nor does it show what membership level you are already signed up for.
Seems you can’t even book a massage through the useless app. My appt got cancelled so I was trying to book a massage and kept being told it could find time slots no matter what I selected. What a pain…especially after fighting with the app to log in with my saved information. Get the app working properly!
Response from developer
Thank you for your feedback, and we’re sorry to hear about the difficulty you’ve experienced signing into the app. That’s certainly not the experience we want for our members. If you’re unable to access your account, we recommend reaching out to your local MassageLuXe spa so they can assist with your login details and help restore access. Our team is also continuing to work on updates to improve the app experience. We appreciate you bringing this to our attention.
THIS APP SUCKS
Response from developer
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with booking appointments and app performance. Our team is actively working to improve the booking experience and address issues that may prevent available appointments from displaying correctly. We also appreciate your suggestions regarding membership information, account visibility, and additional customization features. Feedback like yours helps us prioritize future enhancements. If you're still experiencing issues, please contact us at info@massageluxe.com so we can investigate your account directly and assist with booking appointments. Thank you for your patience as we continue improving the app experience.
Good In theory, bad in practice.
My current issue is the app is recycling the same error of not being able to log me in based on missing location information somehow. App has access to location, have been restarted, uninstalled, deleted, and every solution I can think of like using a onetime code and trying a new password. The app has no ability to contact support and app store’s app support just directs you to the website that says to contact your local store. There is zero viable support for app functionality.
Good in theory, could be much much better in practice.
Response from developer
Hi there, thank you for taking the time to share this, we really appreciate the detailed feedback. We’re sorry to hear about your experience, especially with the login issue and confusion around appointment availability. That’s not the experience we want for our members. Our team is actively working through improvements related to login errors and location settings, and your feedback helps us prioritize what needs attention. In the meantime, your local spa is the best point of contact for immediate support, and they can also escalate app-related issues directly to our team so we can look into your specific account. We know the app has room to grow, and we’re committed to continuing to improve both functionality and the overall experience.
Can’t log in
Response from developer
We hear you and we appreciate your patience. We know there’s been a lot of anticipation around the app, and we’re sorry it hasn’t met expectations so far. Our team is actively working on updates to improve performance and reliability. If you’re still experiencing issues, your local spa can help troubleshoot and escalate anything that needs further review. We’re committed to making this better and appreciate you sticking with us as we continue to improve.
Latest update doesn’t allow for login
“Error at fetching location kindly relogin”
Awful
Response from developer
We’re sorry you’re running into this issue, we know how frustrating that can be. Our team is aware of login errors related to location settings and is actively working on a fix. For now, your local spa can help escalate this so we can take a closer look at your account and get you back in as quickly as possible. Thank you for your patience while we work through improvements, we’re focused on making this experience smoother.
Easy booking
Response from developer
Thank you so much for sharing this, we’re so glad you’re enjoying the app! It’s great to hear your local spa was able to support you with setup and that booking and gift card features are working well for you. We’re continuing to build and enhance the app, so feedback like this means a lot. We appreciate you being part of the MassageLuXe community!
Not worth it
Response from developer
We’re sorry to hear about your experience, that’s not what we want for our users. While the app currently supports booking and account management, membership changes may still need to be handled directly with your home spa. We’d appreciate the opportunity to help, please reach out through the support link in the app so our team can assist and make this right.
Love
Response from developer
We love to hear this, thank you! Keeping the app updated is key, and we’re glad it’s been a smooth experience for you. We’ll keep working to make it even better.
What’s the point if the App doesn’t work?
Updated 04/01/2026.
There are apparently a lot more problems with this App once you get it to function at all. I just talked with staff and tried a work around that didn’t work.
Best to just skip this App and call in.
FYI, I have a vendor that could probably fix this mess fairly quickly. Reach out to me if you’d like to use a simply excellent company to pick up the pieces of this mess. (I would not have a financial interest in this, I just hate terrible Apps.)
Response from developer
Hi there, thank you for your feedback, Our team is actively working to resolve issues related to login and account setup. In the meantime, we recommend connecting directly with your local spa so they can help verify your account details and assist with access. We appreciate your patience as we continue improving the app experience.
Booking
Response from developer
Thank you for the feedback, we’re so glad to hear booking was quick and easy! We’re continuing to build and improve the app, so we appreciate you being along for the journey with us.
What’s the point if the App doesn’t work?
Useless app
Response from developer
Hi, thank you for sharing your experience. We understand how important it is to be able to easily access and manage your account. Our team is currently working on improving account linking and functionality within the app. In the meantime, your local MassageLuXe spa can assist with booking and account management while updates are being made. We truly appreciate your feedback, it helps us continue to improve.
Frustrating app
Response from developer
Hi there, thank you for your feedback, we’re sorry you’ve had difficulty connecting your account. We understand how frustrating this can be, especially after multiple attempts. Our team is actively working on improving the account linking process. For immediate assistance, we recommend reaching out to your local spa, as they can help review your account details and provide support. We also appreciate your note regarding support access, and we are working to improve communication and resources for our clients
Horrible app
My previous issues was it it does not give you a way to know how may many hours/credits you have available…nor does it show what membership level you are already signed up for.
Response from developer
Thank you for your feedback, and we’re sorry to hear about the difficulty you’ve experienced signing into the app. That’s certainly not the experience we want for our members. If you’re unable to access your account, we recommend reaching out to your local MassageLuXe spa so they can assist with your login details and help restore access. Our team is also continuing to work on updates to improve the app experience. We appreciate you bringing this to our attention.
Needs Improvements
Response from developer
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear you experienced crashes on the home screen. Our team is actively working on updates to improve the app’s performance and functionality, including membership details. If you haven’t already, please update the app to the latest version to make certain you’re running the most recent improvements. We appreciate you sharing your experience with us.
Credits and Sorting
Response from developer
Thank you for sharing your experience. We appreciate your suggestions regarding appointment sorting and viewing active credits. Feedback like this helps guide future updates as we continue working to improve the app.
