App has gotten worse
New app no longer gives digital card and always shutdown and restarts
The Scam that Keeps on “Giving”
It used to be that 400 points were needed to redeem an equivalency of $40. Now you need 500 points to redeem and here’s the kicker, they’ve decreased the worth by 10 times! 500 points is now $5. Imagine spending $5000 to only get $5 back. Insane. TruValu here I come.
Zero App Support
This app is garbage. And there is no way to report errors. I have had to delete and reinstall this app multiple times to get it to work.
Logs me out
Every time there’s an update I get logged out of the app. And now I can’t log back in! It says invalid. I can’t even reset my password to log back in. So I missed out on my points today. This app is awful
Very inconvenient app
This app is very inconvenient and there is always some “update” that customers are not notified of until they try to access their Massy card in the app. Today, my massy card wasn’t on the app even though I linked the account. So frustrating!
Availability
There’s an option for Saint Vincent in the list of countries however It says there’s no massy store in Saint Vincent.
So the app doesn’t work here.
There are 3 massy stores here.
It is the dominant grocery store on the island. Quite misleading
So the app doesn’t work here.
There are 3 massy stores here.
It is the dominant grocery store on the island. Quite misleading
Ridiculous
For a large conglomerate, it is inexcusable to have no reliable online ordering, collection and delivery, or an app that is quite so useless.
Won’t let me log in
Since the new update I haven’t been able to log in. Always an error message even when my credentials are accurate. Looking forward to a patch sooner rather than later
Cannot Log Into Account!
The new update broke account loggings
Wow
The update is clean! , definitely better than before.
Much improvement needed
1. Hard to find products. Pics are very useful but not all the products have a pic.
2. Hard to keep track of the amount ordered in your list and your total bill. You only see your total bill when you confirm the order.
3. Should have an option to run through your bill and list before placing order.
4. Paying online should also be an option.
2. Hard to keep track of the amount ordered in your list and your total bill. You only see your total bill when you confirm the order.
3. Should have an option to run through your bill and list before placing order.
4. Paying online should also be an option.
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Continues to puzzle me
The app doesn’t actually let you submit an order for curbside pick up or delivery begging the question - what is the point of the app?! Almost 2 years into the pandemic this last functionality really should be available by now.
The entire business is bad
Overpriced items, the points system is a joke. Spend $228 and only get $28 points? What kind of system is that? They need to bring prices down and improve the points system.
Not working
I can’t get the curbside feature to work and also why is the minimum order amount so high.
Pointless App
While the navigation has improved you now cannot see whether items are In Stock at locations which makes this pointless because I can see my item but don’t know if it will be available at my preferred location.
No inventory to choose from
The app has potential but please don’t expect us to run around the house looking for Massy bar codes to scan. You need to list your inventory!
Order Now from the App
The new “order now” feature from your list makes things so simple. Created a list and ordered my groceries in just a few minutes! 👍
Misleading and illogical
This app does not allow you to “browse our thousands of available items” as advertised. Rather a customer has to scan an item’s barcode in order to add it to a shopping list. Does Massy not already have a list of all it’s items and their prices? Nevertheless, a shopper is required to either: (1) go into a store and scan the items on shelves (defeating the purpose of online shopping and social distancing) or (2) scan items you have available (which may force hapless shoppers to either search through their garbage cans to retrieve discarded packaging or chase after departing garbage trucks containing thousands of precious barcodes). This app deserves zero (0) stars. It appears more interested in accessing your location and personal information rather than adding value to your life or being of much assistance. Massy, should be ashamed. Please update this app to allow customers to browse items in store and actually shop remotely.
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Lack of foresight
‘You will find it hard to live without this app’. Really? Why not update the app so persons can shop online with debit and credit card. A large conglomerate like Massy with technology at their fingertips and there is no online shopping in this time of Covid-19. I rate this app no stars but I have to select a star to submit my review.
ChpTrini
ChpTrini
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Very Convenient App
This is app is very useful and very helpful, very tech savvy for shopping.
