Used to be better
I use this daily for work and I’ve had more and more glitches like part of the screen disappearing or appearing white, booting me off randomly and slow to load pages. I have notified IT many times. They keep telling me to update when updates available but it is not much better. I hope this software improves because it’s stressful to use this 7 days a week for documentation.
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Thank you for fixing the calendar
Thank you for fixing the calendar, it looks so much better!
No, just no.
Not user friendly, time consuming, updates aren’t checked before releasing so it’s challenging to navigate until they fix.
Please fix the calendar
The calendar is absolutely atrocious after the recent update. If I have 5 visits that are the same type of visit, why would the calendar have 5 individual “1: SN revisit” instead of one “5: SN revisit”? It looks bulky and it is extremely frustrating.
Support & Ease of Use
Any time I have an issue I get same day (sometimes same hour) response and help. I found that within a very short time of the new navigation layout I was easily able to switch between the visit and the chart. Now if there was a way to save a DRAFT Comm note that would make a huge difference-waiting on hold to speak to a nurse I start to write my note only to have to back out of it to get the patient’s birth date or something is a pain.
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Randomly removes things
This program is notorious for things just disappearing without explanation.
User Friendly
I found the app easy to use and and I was able to navigate thru my visit with minimal training. I love the fact that I get so much history from within my assessment. It’s super easy to see what I have left to document and it takes me right back to where I need to finish.
Wonderful!
Love the navigation. So easy to use. I get most of my documentation completed while in the home now. Very intuitive!
Terrible way to chart
I’ve never thought this system was good when first implemented in our agency
Navigation
I agree with past posts that the navigation of the new system is not user friendly. I would promote returning to the older version as well with the dark and light grey columns, otherwise it is hard to tell if you are in the note or the patient’s chart.
Would Give Zero Stars if Possible
Literally no upsides to this app.
-MatrixCare will not make it available on macOS, so I don’t have to carry around two devices. This would be a very easy fix.
-The app design is just terrible. The hamburger menus are a joke in how they are laid out, non-intuitive no matter how much you use the app.
-Why doesn’t it automatically sync when it has an internet connection?
-In-app charting functions are awful. If you want to use templates, make them better
-There should be an automatic import option for vitals into a note.
-Billing should allow defaults. Why do I have to scroll past “Prison” every time just so I can pick “Hospice”?
-Allow other defaults as well. I should not have to click “Time in” and “Time out” each time I bill. I should not have to pick “Non-billable visit” even though I am going to be billing the visit. I shouldn’t have to click “Professional Services visit” every time I am going to bill.
-The diagnosis search options are also a joke. This should sync to a well-established ICD-10 database. 90% of the codes are not in there, and you have to type something very specific and random to get the correct code, rather than the more commonly known diagnosis which is not in the system.
-Allow medication list syncing more often than every 3 days.
-Improve syncing with CommonWell.
-MatrixCare will not make it available on macOS, so I don’t have to carry around two devices. This would be a very easy fix.
-The app design is just terrible. The hamburger menus are a joke in how they are laid out, non-intuitive no matter how much you use the app.
-Why doesn’t it automatically sync when it has an internet connection?
-In-app charting functions are awful. If you want to use templates, make them better
-There should be an automatic import option for vitals into a note.
-Billing should allow defaults. Why do I have to scroll past “Prison” every time just so I can pick “Hospice”?
-Allow other defaults as well. I should not have to click “Time in” and “Time out” each time I bill. I should not have to pick “Non-billable visit” even though I am going to be billing the visit. I shouldn’t have to click “Professional Services visit” every time I am going to bill.
-The diagnosis search options are also a joke. This should sync to a well-established ICD-10 database. 90% of the codes are not in there, and you have to type something very specific and random to get the correct code, rather than the more commonly known diagnosis which is not in the system.
-Allow medication list syncing more often than every 3 days.
-Improve syncing with CommonWell.
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Latest Update is Garbage
Please make it go back to the previous version. The navigation is tedious and clumsy. I now get stuck in charts and have to restart to get out. The white background with no boxing is hard to navigate and the layout has always been poor. Please do better. Healthcare is hard enough without putting up with this subpar update.
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Latest update is clumsy
The latest update makes the maneuvering around the charts very tedious and overall increases the charting time , please bring back the older version to be able to hover over the entire chart in one click
Won’t open
Keeps closing, can’t chart at all.
