Has Potential, Poor Customer Service
This app is great, nice UI and works fairly well at parsing content, great TTS engine. I signed up for Pro for a month, but cancelled due to the non-existent support (out of 3 requests I got 1 response). Shame as this hits better than Readwise, but I’ve learned when the app is decent the support is usually poor.
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Better Than Instapaper – Not
Hi folks, I can’t recommend this app. Downloaded it got a very slick email from the CEO extolling its wonderful virtues. Then a very clever way to upgrade a pro trial. Well, their trial didn’t work so well. And Matter didn’t perform any better than Instapaper frequently coming up with a pathetic excuse that it couldn’t scrape articles from Apple News. Overpriced and Underperformed.
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Bad Support
Tried to cancel in the 2nd year, sent a lot of e-mails and had no answer. I don't know what to do to recover my money...
Frustration
Sends email to try new discover Feature. Installs app. Blocked by pro paywall. Uninstalls app
Okay app let down by unresponsive support
No way to opt out of subscription auto-renewal (when not subscribed via the App Store). Unresponsive support to both genuine feedback and cancellation requests. Better apps out there. Avoid
Buggy and shuts down, stick with a competitor
Great design and nice audio voices but it repeatedly shuts down as an app for no reason. I’ve done all the trouble shooting several times and it hasn’t improved. Customer support has not been very helpful; just repeating the same “have you tried this?” and also asking for screenshots of the issue which isn’t going to help diagnosing it further realistically. I can’t be the only person with this issue, so overall a disappointment and I will return to a competitor.
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Reduced pro fee is appreciated
The fee used to be insanely high and now it’s much lesser
Thanks for this guys
Appreciate it
Thanks for this guys
Appreciate it
Response from developer
Thanks for the kind words. Really glad the updated pricing feels better. -The Matter Team
Essential
I’m a longtime read-later app user, from Feedly to Reeder to Instapaper and beyond. I’ve been using matter since it launched a few years ago, and it’s surpassed them all. I love its ability to redirect newletters so my mailbox stays clean. It allows me to save, favorite, and highlight my favorite articles and newsletters. Its AI “readers” are the most natural and “listenable” I’ve experienced. It provides a beautiful reading experience. And that’s just the tip of the iceberg.
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Simple, powerful, reading queue
Matter comes to fill the gap after Pocket closed down, and I love its simplicity and useful features. Finding things to read in the discover or related articles section is nice. You can also add newsletters or rss feeds.
Adding things to read later is simple as using the share sheet anywhere on iOS or via browser extensions for other devices. With premium you get a natural sounding voice reader, article summaries, highlights, search and no limits on the archive. I like sending links from google news or social sites to fill the download queue for stuff to read later.
Adding things to read later is simple as using the share sheet anywhere on iOS or via browser extensions for other devices. With premium you get a natural sounding voice reader, article summaries, highlights, search and no limits on the archive. I like sending links from google news or social sites to fill the download queue for stuff to read later.
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Not looking Ethical
This app is forcing subscriptions. I haven't even started using it yet, and they're asking for money right from the first page. I haven't even looked at the app properly, and yet they want money.
Response from developer
Thanks for the feedback. Matter can be used for free without starting a trial, and we also offer a free trial for Pro. We appreciate you giving the app a look. -The Matter Team
Pretty good, missing a few things
A widget for unread articles would be a game changer, or the option to buy once. I just can’t justify paying monthly.
Mac App is missing
Would like to have a native app on Mac instead of the website for a better experience
Made by people who care
Great app in general.
For me, the speech-to-text was the deciding factor. Seems like a pretty common feature, but Matter is far better than any other app I tried.
For me, the speech-to-text was the deciding factor. Seems like a pretty common feature, but Matter is far better than any other app I tried.
Can use with only one device
I tried to get it in mt phone. But my email confirmation never arrives. I wrote the company - check spam/junk, which I of course had done. No other help available
I gave up and deleted it. After several emails back and forth, they never did anything with the information I gave them
April Update
I thought I’d give them another chance. Still no email confirmation received
I gave up and deleted it. After several emails back and forth, they never did anything with the information I gave them
April Update
I thought I’d give them another chance. Still no email confirmation received
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Keeps crashing despite all the trouble shooting
I'm not able to use the app for longer than 30 seconds ago a time because it keeps crashing. I've trouble shooted it so clearly it's an app issue. It's very frustrating especially as I'm paying for use.
Non-Existant Support
I entered into a an annual subscription more that 3 months ago. My account was charged but the app never recognized the subscription. I have tried multiple times to reach Matter support but all efforts remain unanswered, accept one reply which said they couldn’t find my subscription. I replied to this but it still remains unanswered. Never experienced such lack of responsiveness. I thought this was a serious app but it seems I have been mistaken.
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Readwise Highlight & Tag Integration Broken
The Readwise Highlight & Tag Integration Broken and has been for over 1 year.
There seems to be no energy to fix this feature.
The subscription isn’t cheap so it’s very disappointing that this hasn’t been addressed.
There seems to be no energy to fix this feature.
The subscription isn’t cheap so it’s very disappointing that this hasn’t been addressed.
Great concept, mediocre execution
I love the concept of the app, but it falls far short of being your go-to reading app. It’s very difficult to get PDFs or text emails into the app. Sometimes the emails are in your queue quickly, and sometimes they don’t show up at all.
The browser extension sometimes pulls in the article, and sometimes it only creates a browser link, which is no better than a bookmark.
You can supposedly add content via the iOS share menu, but it’s very limited in what can really be shared to it.
I’m a paying “pro” user, but there is no response to support questions.
They don’t seem to be updating the app.
The browser extension sometimes pulls in the article, and sometimes it only creates a browser link, which is no better than a bookmark.
You can supposedly add content via the iOS share menu, but it’s very limited in what can really be shared to it.
I’m a paying “pro” user, but there is no response to support questions.
They don’t seem to be updating the app.
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The worthy Pocket replacement
I loved Pocket and couldn’t find anything clean and pleasing enough once it closed down. And now I have Matter and I love it.
Best way to convert content to audio
Great product that allows me to save news articles from multiple sources, and provide text to voice playback from a saved queue.
Saving works great with paywalled articles, but the caveat is that if you are on ios, the paywalled article must be brought up in Safari to allow the full article to have text to voice playback. For desktop systems, the Chrome extension works with paywalled articles.
Saving works great with paywalled articles, but the caveat is that if you are on ios, the paywalled article must be brought up in Safari to allow the full article to have text to voice playback. For desktop systems, the Chrome extension works with paywalled articles.
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