Gives me peace of mind!
The Maven team is also so so helpful! They’re incredibly kind and knowledgeable, and always prompt at communication! The Maven team helped Jesse and I out with transferring his old data to a new sensor, and they were with us every step of the way to make sure everything worked perfectly!
I would recommend Maven to any pet parent- not just for babies who have health issues that need a little extra monitoring, but for anyone who wants to keep an extra eye on their pet!
Response from developer
Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards
It won’t pair
Response from developer
Hello, we're sorry the pairing didn't go smoothly. Our team replies to every email at hi@maven.pet and if the standard steps haven't worked, please reply to that thread and ask for pairing logs to be checked; we can see exactly where the connection is failing and guide you from there. Most pairing issues come down to a 2.4GHz Wi-Fi setting or a router firewall rule, and both are quick fixes once identified. We'd like to get you set up. Best regards
ZOOM IN PLEASE!!
Response from developer
Hello, thank you for the kind words and for the clear feedback! Being able to zoom into the charts is a fair request, and we've passed it along to the team. If there's a particular screen you had in mind, let us know through Settings > Contact Support > Suggestions & Improvements in the app and we'll make sure it reaches the right people. Best regards
Not ready
Response from developer
Hello, thank you for the detailed feedback. We're glad the health data itself has been valuable. On battery: our Wi-Fi sensor is designed to last up to 7 days per charge, so two days points to a connectivity or configuration issue we can almost always resolve. Our support team reads every message at hi@maven.pet and can look at your specific sensor logs. We'd like the chance to get this working properly for you. Best regards
Should still be in beta
Response from developer
Hello, thank you for taking the time to write this. A month without a working sensor isn't the experience we want anyone to have. On sleep and activity: those metrics are calibrated against the collar fit and your pet's size, so if the numbers look off, it's usually something we can correct. Please go to Settings > Contact Support in the app and it'll attach your sensor logs automatically, so we can look at your actual data. We'd genuinely like to turn this around. Best regards
