Worst brand and fraudsters
This is hands down the most pathetic and frustrating customer service I have ever experienced. Your executives have absolutely no sense of responsibility or intent to resolve issues — only attitude and scripted, useless replies.
Every single time, the only response I get is “wait for 3–5 working days.” Is this your solution to everything? Repeating the same line without any action or accountability is not customer service — it’s sheer negligence.
I made a full online payment, and even after 10 days there is no delivery, no proper update, and no ownership from your end. This is completely unacceptable and reflects how poorly your system is managed.
Your brand is full of loopholes, delays, and broken processes. Customers are left helpless, chasing your team for answers while being met with indifference and incompetence.
This entire experience has led to extreme frustration and mental harassment. If this is the level of service you provide, it clearly shows a lack of professionalism and respect for your customers
Every single time, the only response I get is “wait for 3–5 working days.” Is this your solution to everything? Repeating the same line without any action or accountability is not customer service — it’s sheer negligence.
I made a full online payment, and even after 10 days there is no delivery, no proper update, and no ownership from your end. This is completely unacceptable and reflects how poorly your system is managed.
Your brand is full of loopholes, delays, and broken processes. Customers are left helpless, chasing your team for answers while being met with indifference and incompetence.
This entire experience has led to extreme frustration and mental harassment. If this is the level of service you provide, it clearly shows a lack of professionalism and respect for your customers
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Fraud application
Its been a week i have place my order, their is no any updates about it whether its been confirmed and processing or cancelled nothing is been updated but they have deducted my amount.
Their is no customer online service connection, and when called them they say order has been not placed, due to technical problem amount has been deducted and they said to order again. But the products have been gone, they are not in stock anymore. Now where is my money gone ?
Products also not available now. Is this your business ????????????
Please consider my words and refund my amount.
I will never suggest this app to anyone if my money is not refunded.
Their is no customer online service connection, and when called them they say order has been not placed, due to technical problem amount has been deducted and they said to order again. But the products have been gone, they are not in stock anymore. Now where is my money gone ?
Products also not available now. Is this your business ????????????
Please consider my words and refund my amount.
I will never suggest this app to anyone if my money is not refunded.
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Unacceptable Delay & Terrible Service - Never Again
I'm extremely disappointed with my recent order from MAX. My name is Archana, and I ordered clothes for Rs. 8,810 on August 10th, expecting them by August 17th. It's now well past that date, and I still haven't received anything. I'm from Kerala, and I needed these clothes for the festival season, which is now ruined.
When I called customer care, they were completely unhelpful and just told me to wait another 3-5 days. To make matters worse, the third-party courier they use is irresponsible and has no contact number. This is a joke. For a brand as big as MAX, this level of service is a disgrace. I will never recommend MAX to anyone. This has been the worst experience I've ever had.
When I called customer care, they were completely unhelpful and just told me to wait another 3-5 days. To make matters worse, the third-party courier they use is irresponsible and has no contact number. This is a joke. For a brand as big as MAX, this level of service is a disgrace. I will never recommend MAX to anyone. This has been the worst experience I've ever had.
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Very poor service
After my orders were delayed I requested cancellation and refund. I was assured repeatedly that it will be done but even after 40 days I neither have the items nor the money I paid. Now they tell me the order has not been canceled. I had called the customer care many times to ensure cancellation and they promised the same. The CSEs don’t listen properly and keep blurting the same old lines without any intention to resolve or follow up. They don’t inform if there is any delay in the services either. My order history still shows this particular order will be delivered by 22nd dec 2024, though there was no information regarding the delay even after a week. HIGH ON IRRESPONSIBILITY AND INEFFICIENCY
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Don’t go with max fashion
I purchased a t-shirt, and it was supposed to be delivered. However, for the past 10 days, the status has shown that I was not available at the delivery address, even though I've been here. The order has been marked as "out for delivery" for the last 10 days, and I’m unable to cancel it until I receive it. My money is tied up in this situation, and it's causing me a lot of stress. Now they lied that your money has been initiated but I haven’t received yet
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Worst service
I had ordered 4 tops and it was my first order, they have accepted the order and payment was made through online they said it will be shipped within 3 days, but the order didn’t ship in three, after two weeks they cancelled one of my top and updated in the system that the money is refunded though I didn’t receive refund the same thing was done for other three tops and out of three canceled orders they refunded me one tops money, the other three tops money isn’t refunded, i have contacted the customer care and told about the issue, there response is very bad , worst experience in max fashion
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Worst App and Worst Service
This app and customer care is just disgusting. I placed an order from last 12 days. My order shows into Transit in my city since last 7 days and I don’t understand what exactly happening and why they are not able to deliver the order. The customer care told me that they do not have courier partner available to deliver my product. And seriously you guys are very well known brand and listening this from you is like you are really bad at maintaining the online services and it’s really disappointing. This is my first time I placed my order online from Max Fashion application and this will be my last. I will even tell people to not take any product from this application also I will stop visiting the store too. It’s really very disgusting. Please at least have some good services to update the tracking information or hire someone professional to train you for that.
Note: please do not consider my 1 star as I can’t rate you in negative.
Note: please do not consider my 1 star as I can’t rate you in negative.
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Worst service
My order arrived 3 days later some products were not as shown in the picture so I tried to return the products but the return option in the app was not available. I called max customer support they told me to wait 48 hours I waited then they sent me an email saying me to return the products by visiting max store but there was no max store in my town so I decided to go to the city near my town one day before the last date of return but in the max store the staff was untrained first they told me that they cannot return my product because it is already 15 days I showed them in my phone that the last date is 10 April that is tomorrow. Then they added the details of my product but there was an error in the system they asked me to try returning online. I told them that I have tried doing that many times then that man said that the people working online and offline are different they say anything but the people in online shops don’t know about it. It was not my fault that the system was not working !!! I have used my money in that and I don’t want the product now so why mislead the person before purchasing anything that they can return it till 10th April?? Worst experience ever, never going to buy anything again from max fashion and I do not suggest anyone to buy from here.
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I’ve always trusted Max Fashion
Half my wardrobe is filled with clothes from Max. They sell such good quality products at affordable prices and offer great discounts too! It’s a real gem for fashionistas on a budget like me 🤍 Recently, I’ve been seeing trendy clothes and accessories and it makes me so glad to find these at a trustworthy site like Max! Definitely going to be restocking my
wardrobe! Kudos to Max for being my all-time favorite place to shop!!❤️❤️
wardrobe! Kudos to Max for being my all-time favorite place to shop!!❤️❤️
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Tracking delivery status
First you enforce to install app to track the delivery package by not letting to track it from anywhere else. I tried a lot and failed to track it without installing the app. After installing the app and logging in, it shows as processing at the list and when entered inside it shows as delivered. So far I did not receive the package yet. Paid the money at the store as was told to get back money if returned and not possible if paid at home. But, now I do not feel cool anymore. I might have to visit the store again to clarify this. This purchase online and such uncertain delivery status is total annoying to rely. Very bad status of the application handling. You need a hell lot of improvement in the app towards status and background activities as well.
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Retrun not accepting
Iam a regular customer of max offline & online. 3 days before i brought a jogger for my sister , it doesn’t match to her so within 2 days i went back to max showroom with bill & price tag to retrun. Shop was not so busy with customers but still they holded me for so long. Iam seeing the max ad on their showroom tv saying easy retrun available, so i thought it’s worth waiting. But iam so disappointed that they never refunded me & they were like take another size. There is no next size available so what to do? What is the retrun process actually.
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Worst app and update system
I had ordered for a top in their store as the size was not available.. so they booked it through their app and order sent .. But the app and their system is so bad it took an hour in their store to book the size and staff has no clue on how the app works so waste of time secondly when I update my details on app which they already have registered it doesn’t show up now and the order details are no where seen to check the status !! I have complained in their store several times and they blame the back end team every time without any solution …
What is the use of the online app if it is this bad even though you have good products …
What is the use of the online app if it is this bad even though you have good products …
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Worst app for online shopping
I have ordered a shoe which they have canceled due to stock unavailable then again I ordered a different item. Again they canceled which I paid amount when I ordered stock was available again thy are saying stock is not available and I haven’t receive a refund for the payment I have done and service is very pathetic no response form customer care if went to cancel a order they’re not allowing but they r cancelling order with notice. Very pathetic no responsibility waste .
I don’t want give a star but have to mention a 1 star .I don’t even recommend my enemies to check this app for any fashion related products .
I don’t want give a star but have to mention a 1 star .I don’t even recommend my enemies to check this app for any fashion related products .
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Max fashion app took my money n dint confirm the order and now m struggling to get back my money
I have always been a fan of max fashion kids apparels because they r affordable n r gd in design n durability aspects
But this app turned out big disappointment for me.
Being into marketing field for years i havent seen any app service n tech background this weak.
I hv purchased 3 items for my baby n paid the money thru gpay to this app’s ccavenues.
Payment was confirmed money ws taken from my account and when i got back to app.. boom no order was confirmed
Immediately i tried to raise dispute thru email bt response ws slow
Then i tried to seek fb help frm max fashion backend team
They confirmed that my money will be refunded and after asking for how many days will it take they replied saying plz elaborate query.
So u cn see how talented thz people are.
I am still waiting for my refund.
But this app turned out big disappointment for me.
Being into marketing field for years i havent seen any app service n tech background this weak.
I hv purchased 3 items for my baby n paid the money thru gpay to this app’s ccavenues.
Payment was confirmed money ws taken from my account and when i got back to app.. boom no order was confirmed
Immediately i tried to raise dispute thru email bt response ws slow
Then i tried to seek fb help frm max fashion backend team
They confirmed that my money will be refunded and after asking for how many days will it take they replied saying plz elaborate query.
So u cn see how talented thz people are.
I am still waiting for my refund.
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Fraud app
Its been a week i have place my order , their is no any updates about it whether its been confirmed and processing or cancelled nothing is been updated but they have deducted my amount . Their is no customer online service connection , and when called them they say order has been not placed , due to technical problem amount has been deducted and they said to order again . But the products have been gone , they are not in stock anymore . Now where is my money gone ? Products also not available now. Is this your business ????????????
Please consider my words and refund my amount .
I will never suggest this app to anyone if my money is not refunded.
Please consider my words and refund my amount .
I will never suggest this app to anyone if my money is not refunded.
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Pathetic app and customer service
Normally as we have come to accept it. Once an order is placed in any ecommerce website. The expectation is that money is sent to the merchant and a response is received instantaneously that the order has been accepted or rejected. I used Max app today for the first time and they have taken this expectation and put it on its head. Now after paying for my stuff I will come to know whether the order will be delivered in a day. Then I have the good fortune of waiting for the order for another 3-5 days hopefully when it will arrive. Speaking to customer support it looks like they are 10years behind any sort of customer expectation management.
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Insane online shopping experience
I’ve ordered two pair of shoes last week and at delivery point they cancelled my order with apology. This is my worst experience i had on online shopping if you can’t provide the item then what’s the point of accepting the order and showing all details like shipped so and so. Very disgusting and i am very disappointed with your service.
I request not to choose max as one of your online shopping Application.
I request not to choose max as one of your online shopping Application.
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Poor order reviews and windups at last
I got selected items ordered and paid by google pay system, money has been deducted too , but the apps finally shows NULL in orderbox and details ! So poor application and slow as well ! Now i why i have to wait for my money to be credited in 7 working days ? Why i had to loose offers and products which i cant get now ? And why i have to wait for my money if im
In need urgency to order again ? Why instantly money cant revert back in account or why there is no policies or perfect business plan for that ! All in all its a total bogus app and business developers strategy! Need to improvise and alert on time in this ! Rather care executive repeatedly die hard remembering words or dialogue delivery ! Note :deliver product , rectify issues , deduction of money then use of it and recording! Dont be blind like dumbest policies !!
Note and act !
Reza kazmi
In need urgency to order again ? Why instantly money cant revert back in account or why there is no policies or perfect business plan for that ! All in all its a total bogus app and business developers strategy! Need to improvise and alert on time in this ! Rather care executive repeatedly die hard remembering words or dialogue delivery ! Note :deliver product , rectify issues , deduction of money then use of it and recording! Dont be blind like dumbest policies !!
Note and act !
Reza kazmi
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Pathetic experience
I placed an order for a denim jacket. Immediately money was deducted from my account, but I didn’t receive any order confirmation. When I called up customer care they were useless in clarifying my order status. However I waited for 5 hours for my order to get confirmed. But to their incapability and mismanagement my order didn’t get placed. N then they tell me they will take 7 long days to refund my money!! To my utter disappointment the product got out of stock n i was left stranded with my money deducted.
The customer care is expert in talking all nonsense n repeating all their stupid policies again n again like some parrot.
Pathetic experience!!
Pathetic Max stores !!!
I am never going to buy anything from Max n suggest all of you the same.
The customer care is expert in talking all nonsense n repeating all their stupid policies again n again like some parrot.
Pathetic experience!!
Pathetic Max stores !!!
I am never going to buy anything from Max n suggest all of you the same.
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Response from developer
We are sorry for the hassle. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again. Please share your details here: review@maxfashion.in, we'll check and help you.
Worst shopping experience ever
I wish i had the option to give negative stars or eggs and rotten tomatoes instead of stars. Their app is so poor and so is their service. Firstly they dont have online return request option you have to call the customer care to request return. Secondly they take ages to give you refund for returned orders. When you order something they'll flood your mail bax with dozens of mails but when you return the order they won't send a single mail regarding confirmation of the return or anything. It has been 15 days since pickup was done and I am still waiting for the refund of my order. Moreover when you call their customer care number they will put your call on hold for 1hour and they never ever call back no matter how many times you request a call back.
Never ever install this app or shop from this app. Worst shopping experience ever.
Never ever install this app or shop from this app. Worst shopping experience ever.
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Response from developer
We're sorry for this experience. We'll get in touch with you to straighten it out. Please share your details here: help.in@maxfashion.com.