Worst brand and fraudsters
This is hands down the most pathetic and frustrating customer service I have ever experienced. Your executives have absolutely no sense of responsibility or intent to resolve issues — only attitude and scripted, useless replies.
Every single time, the only response I get is “wait for 3–5 working days.” Is this your solution to everything? Repeating the same line without any action or accountability is not customer service — it’s sheer negligence.
I made a full online payment, and even after 10 days there is no delivery, no proper update, and no ownership from your end. This is completely unacceptable and reflects how poorly your system is managed.
Your brand is full of loopholes, delays, and broken processes. Customers are left helpless, chasing your team for answers while being met with indifference and incompetence.
This entire experience has led to extreme frustration and mental harassment. If this is the level of service you provide, it clearly shows a lack of professionalism and respect for your customers
Every single time, the only response I get is “wait for 3–5 working days.” Is this your solution to everything? Repeating the same line without any action or accountability is not customer service — it’s sheer negligence.
I made a full online payment, and even after 10 days there is no delivery, no proper update, and no ownership from your end. This is completely unacceptable and reflects how poorly your system is managed.
Your brand is full of loopholes, delays, and broken processes. Customers are left helpless, chasing your team for answers while being met with indifference and incompetence.
This entire experience has led to extreme frustration and mental harassment. If this is the level of service you provide, it clearly shows a lack of professionalism and respect for your customers
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Fraud application
Its been a week i have place my order, their is no any updates about it whether its been confirmed and processing or cancelled nothing is been updated but they have deducted my amount.
Their is no customer online service connection, and when called them they say order has been not placed, due to technical problem amount has been deducted and they said to order again. But the products have been gone, they are not in stock anymore. Now where is my money gone ?
Products also not available now. Is this your business ????????????
Please consider my words and refund my amount.
I will never suggest this app to anyone if my money is not refunded.
Their is no customer online service connection, and when called them they say order has been not placed, due to technical problem amount has been deducted and they said to order again. But the products have been gone, they are not in stock anymore. Now where is my money gone ?
Products also not available now. Is this your business ????????????
Please consider my words and refund my amount.
I will never suggest this app to anyone if my money is not refunded.
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Unacceptable Delay & Terrible Service - Never Again
I'm extremely disappointed with my recent order from MAX. My name is Archana, and I ordered clothes for Rs. 8,810 on August 10th, expecting them by August 17th. It's now well past that date, and I still haven't received anything. I'm from Kerala, and I needed these clothes for the festival season, which is now ruined.
When I called customer care, they were completely unhelpful and just told me to wait another 3-5 days. To make matters worse, the third-party courier they use is irresponsible and has no contact number. This is a joke. For a brand as big as MAX, this level of service is a disgrace. I will never recommend MAX to anyone. This has been the worst experience I've ever had.
When I called customer care, they were completely unhelpful and just told me to wait another 3-5 days. To make matters worse, the third-party courier they use is irresponsible and has no contact number. This is a joke. For a brand as big as MAX, this level of service is a disgrace. I will never recommend MAX to anyone. This has been the worst experience I've ever had.
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Very poor service
After my orders were delayed I requested cancellation and refund. I was assured repeatedly that it will be done but even after 40 days I neither have the items nor the money I paid. Now they tell me the order has not been canceled. I had called the customer care many times to ensure cancellation and they promised the same. The CSEs don’t listen properly and keep blurting the same old lines without any intention to resolve or follow up. They don’t inform if there is any delay in the services either. My order history still shows this particular order will be delivered by 22nd dec 2024, though there was no information regarding the delay even after a week. HIGH ON IRRESPONSIBILITY AND INEFFICIENCY
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Don’t go with max fashion
I purchased a t-shirt, and it was supposed to be delivered. However, for the past 10 days, the status has shown that I was not available at the delivery address, even though I've been here. The order has been marked as "out for delivery" for the last 10 days, and I’m unable to cancel it until I receive it. My money is tied up in this situation, and it's causing me a lot of stress. Now they lied that your money has been initiated but I haven’t received yet
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