Fraud of a Company, Cheats
This company is operating as the biggest Fraud and just scamming the customers. I ordered 5 furniture items from them on 7th July and was given a Delivery Date of 25th July. Nothing got delivered yet. Since that date, I have been following up with them and they keep givin assurances that it will get delivered tomorrow / day after, and then nothing gets delivered. Sometimes they said that items got damaged hence they won't be able to deliver and next day they themselves call and say that all items will get delivered next day. But obviously that also was a lie. If you want any hope to get what you ordered, stay away from HomeCentre. Horrible, lying, cheats they are. Pathetic customer service and zero accountability.
Show more
Worst application service
I placed a order of some bowls and figurines, the bowl which i received was broken . I lodged a complaint and waited for 48 hours but no response from them nor they bother to contact you. Second thing figurine was stuck for pickup at starting point and delivery date crossed still customer team dont bother to track that and its stuck and though after multiple complaint no one checks that and get back. Horrible service from online portal i must say. Think 100 times before placing order from their application else you can get stuck in loop where you will not get any help
Show more
Worst place to buy anything
If I have an option I would give 0 rating worst experience no tracking no delivery message and if the parts are missing they that more than 1 week for a screw and total they take months to fix a shoe rack still I’m not sure if it will be fix , and there is no return/exchange option in app , only till payment it gives realtime data after that they don’t care ,worst customer care Center experience I have been continuously raising complaint for each step as there is no communication ,and when you call the customer care the lady is laughing at my situation and zero resolution please don’t buy and make a mistake like me
Show more
ABSOLUTELY PATHETIC SERVICE
Never ever buy any kind of furniture from home centre online, firstly placing order was an issue and then when it got ordered, the delivery date was after 12 days and then when I called them on the delivery day they told me it will take more 12 days? After me calling them they are saying they will take more 10-12 days for a bed to get delivered. Like are you guys kidding me??? And all the Customer service is saying is that they are sorry and cannot do anything about it!! I am calling the customer service team to them saying sorry???
And since before placing the order I have been in contact with them through call & email and still they couldn’t tell me about the delay beforehand.
Now they won’t even give me my refund on time that’s for sure. But WTH man, this is not fair and especially from a brand like home centre. Not expected.
And since before placing the order I have been in contact with them through call & email and still they couldn’t tell me about the delay beforehand.
Now they won’t even give me my refund on time that’s for sure. But WTH man, this is not fair and especially from a brand like home centre. Not expected.
Show more
Worst service - didn’t receive product even after 2 weeks
I have had the worst experience purchasing a furniture. I placed order on 13th Oct selecting delivery date of 17th Oct. They changed the delivery date to 24th Oct without even informing me. I was okay with it since it was just a week away. Now the delivery date is changed to 1st Nov again without informing me or giving me any reason why there’s delay. Contacting thru their customer care also didn’t help. When I ask to cancel, now they say they will only refund product amount and then i hv to email them after a week again to get the shipping amount refunded. They have not even shipped the product, so i don’t understand why i have to keep contacting them. Worst experience. I won’t place any order from home center app any more.
Show more
