Worst application service
I placed a order of some bowls and figurines, the bowl which i received was broken . I lodged a complaint and waited for 48 hours but no response from them nor they bother to contact you. Second thing figurine was stuck for pickup at starting point and delivery date crossed still customer team dont bother to track that and its stuck and though after multiple complaint no one checks that and get back. Horrible service from online portal i must say. Think 100 times before placing order from their application else you can get stuck in loop where you will not get any help
Show more
Worst place to buy anything
If I have an option I would give 0 rating worst experience no tracking no delivery message and if the parts are missing they that more than 1 week for a screw and total they take months to fix a shoe rack still I’m not sure if it will be fix , and there is no return/exchange option in app , only till payment it gives realtime data after that they don’t care ,worst customer care Center experience I have been continuously raising complaint for each step as there is no communication ,and when you call the customer care the lady is laughing at my situation and zero resolution please don’t buy and make a mistake like me
Show more
ABSOLUTELY PATHETIC SERVICE
Never ever buy any kind of furniture from home centre online, firstly placing order was an issue and then when it got ordered, the delivery date was after 12 days and then when I called them on the delivery day they told me it will take more 12 days? After me calling them they are saying they will take more 10-12 days for a bed to get delivered. Like are you guys kidding me??? And all the Customer service is saying is that they are sorry and cannot do anything about it!! I am calling the customer service team to them saying sorry???
And since before placing the order I have been in contact with them through call & email and still they couldn’t tell me about the delay beforehand.
Now they won’t even give me my refund on time that’s for sure. But WTH man, this is not fair and especially from a brand like home centre. Not expected.
And since before placing the order I have been in contact with them through call & email and still they couldn’t tell me about the delay beforehand.
Now they won’t even give me my refund on time that’s for sure. But WTH man, this is not fair and especially from a brand like home centre. Not expected.
Show more
Worst service - didn’t receive product even after 2 weeks
I have had the worst experience purchasing a furniture. I placed order on 13th Oct selecting delivery date of 17th Oct. They changed the delivery date to 24th Oct without even informing me. I was okay with it since it was just a week away. Now the delivery date is changed to 1st Nov again without informing me or giving me any reason why there’s delay. Contacting thru their customer care also didn’t help. When I ask to cancel, now they say they will only refund product amount and then i hv to email them after a week again to get the shipping amount refunded. They have not even shipped the product, so i don’t understand why i have to keep contacting them. Worst experience. I won’t place any order from home center app any more.
Show more
WORST SERVICE
I ordered a dining table from Homecentre on 7th October 2025, with delivery promised on 14th October. Since then, it has been nothing but disappointment.
First, the delivery date was postponed to 21st October, with zero communication from Homecentre. On 21st October, it was delayed yet again to 4th November, and still no update or explanation.
The order shows as “packed” since 11th October, which means I cannot even cancel it. I called customer care multiple times and all I heard was “sorry” and excuses. Only after repeatedly insisting did they register a complaint ticket. The next day when I followed up, they again had no proper reason and kept apologizing without any solution.
Worst service ever. Totally unprofessional.
First, the delivery date was postponed to 21st October, with zero communication from Homecentre. On 21st October, it was delayed yet again to 4th November, and still no update or explanation.
The order shows as “packed” since 11th October, which means I cannot even cancel it. I called customer care multiple times and all I heard was “sorry” and excuses. Only after repeatedly insisting did they register a complaint ticket. The next day when I followed up, they again had no proper reason and kept apologizing without any solution.
Worst service ever. Totally unprofessional.
Show more
No customer centricity, unreliable service
I have made multiple purchases here in recent months. They have a policy of adding shipping charges which I understand for furniture but smaller items not only they charge shipping and platform fee, but do not refund it in case of cancellations. I have never experienced such partial refund policy with any other Brand. Another thing I noticed is of you leave an honest review pointing out misinformation in their product page (it is important for large items to highlight correct details like beds etc which are not returnable), they just reject it and not publish on the app. Really disappointed in past 6 months by Brand I used to love.
Show more
Pathetic Customer Service. Stolen Money for their interest benefits without delivering the products
I have placed an order for 4 furniture items and there was no status update on the delivery. The app specified on a certain date and I trusted it and finally when I didn’t get my order I called the call centre a couple of times and they were unsure when my products could be delivered. They take bookings and full payment and not deliver the items. It’s almost 3 weeks and I still don’t have clarity on where my furniture is and not did the team refund my amount. Be careful in ordering from this app. Seems like a scam!
Show more
No return or cancellation option.. too long delivery time
Extremely poor app I compared to the competition available in the market .. I placed an order and immediately next day decided to cancel as the same product was available at a lesser price on other apps .. the moment is pressed cancelled they changed the status to shipped and said cannot be cancelled now .. last one week the order status is shipped only and I am yet to receive any information on the delivery.. don’t buy from here .. you will get similar products on other apps at a lower price with cancellation and refund option
Show more
Disappointment with Home Centre Delivery and Customer Service
I am writing to express my extreme disappointment with the service I have received from Home Centre regarding my order for a basic curtain. Despite placing the order, I have yet to receive any update on the delivery status, except for a notification stating that the issue has been escalated to the logistics team.
Unfortunately, there has been no further response or resolution, leaving me with no choice but to reach out to your customer care team. However, I was shocked to discover that I was not allowed to provide any details of my order, which I find pathetic and unhelpful.
It has been nearly a month since I placed my order, and I have yet to receive any assistance from your customer care team. This level of service is unacceptable, especially considering that I was not even informed when the stock was cancelled due to technical issues. It was only when I called your team that I was made aware of this. I expect a higher level of service from Home Centre, especially when it comes to basic orders like curtains.
Unfortunately, there has been no further response or resolution, leaving me with no choice but to reach out to your customer care team. However, I was shocked to discover that I was not allowed to provide any details of my order, which I find pathetic and unhelpful.
It has been nearly a month since I placed my order, and I have yet to receive any assistance from your customer care team. This level of service is unacceptable, especially considering that I was not even informed when the stock was cancelled due to technical issues. It was only when I called your team that I was made aware of this. I expect a higher level of service from Home Centre, especially when it comes to basic orders like curtains.
Show more
APP
I cannot get this app to open up on my Iphone once installed?
Received Brocken product
Received damaged wooden spice stand…very bad experience
Missing products and worst customer service
I have ordered 2 items which I received only 1 and I have complaint and it’s now a month which they keep emailing to wait for 24-48 hours . I need refund or the products . Im waiting for a solution . Please don’t scam people and loot the money like this . I don’t care how much amount but I expect a genuine service . I would recommend people not to use this app unless you wanna waste money and time . I think I have waited enough to be writing this review . Never thought I would get scammed from home centre as Ian a genuine customer . Im so disappointed with the service . It’s just pathetic to be looting money like this from people . Im never ordering again . Nevertheless I want the products or a refund . I had to write since there’s no solution . I am wasting my time writing this 😡
Show more
Fake brand. No regard for customers
I was harassed and ridiculed by sales staff at Homecentre, Newtown, Kolkata. I went there on to return a table lamp that was purchased by me on 3 days back. The stitching of the table lamp was defective which I had noticed only when I bought the product home. Therefore, I requested the sales staff to kindly take the product back and give me another one. The sales staff instead accused me of damaging it myself and then questioned me as to why I was late in returning the product. This was absolutely ridiculous since the product was being sought to be returned within 3 days of purchase. Further, when I told him that the stitching of the lamp was not right, he told me that I had done it myself and thereafter called me a liar. I was utterly shocked by his vile behaviour and his blatant disrespect towards me. This level of contempt was so humiliating that I left the table lamp in the store itself without asking for any refund or replacement. The store manager himself was again discourteous and questioned why I had not checked the product when I was buying in an arrogant and unpleasant manner. His utter disdain towards the vile behaviour of the sales staff is again very shocking. This level of customer service is completely unacceptable. I will never visit any landmark group store .
Show more
Issuing back button
Hi, I’ve been using the Home Centre App for quiet a few years now and it’s made buying products easy. The only hiccup is that it seems to be missing the back button option and every time you choose a product to view the details you can’t go back to the page where you left off to continue browsing. You either have to come to the home page or carry on with an unwanted category where by you end up wasting a lot off time. This problem also exists in other apps like lifestyle and Max . Kindly rectify this problem.
Show more
Not working
Stupid apps
Bad experience worst experience
Never even with any online app I have had this exp. in a package they mentioned 3products delivered but there was 1 item missing, calling multiple times they have been telling we have seen packaging recordings and no product is missing. From the closed box 1 product flew with magical wings??
Multiple attempts calling they say it’s delivered but I did not receive that item.
When I see the reviews here it’s happened to many this means there is something scam in your product package team right?
They didn’t even give any refund or called back to see where it went missing.
I should have opened the box by recording itseems now, to show proof, will I have any dream to know that there is a product missing in this package
Ridiculous service guys, I hate to say this as home center was my preferred center to shop homeproducts.
I will never buy online on this App.
Multiple attempts calling they say it’s delivered but I did not receive that item.
When I see the reviews here it’s happened to many this means there is something scam in your product package team right?
They didn’t even give any refund or called back to see where it went missing.
I should have opened the box by recording itseems now, to show proof, will I have any dream to know that there is a product missing in this package
Ridiculous service guys, I hate to say this as home center was my preferred center to shop homeproducts.
I will never buy online on this App.
Show more
الرياض
التطبيق مايفتح
Home Centre are nothing but cheats
I ordered a wall mount shoe rack that was delivered. Another person was sent for installation shortly. He comes without a power drill and stands like a fool gazing at the product asking me how he should install it as the company doesn’t provide him with a power drill.
The customer care executive is even stupider and cannot seem to understand what installation means. She tried to circumvent the issue by cooking up a policy saying wall mounting is not part of installation - even if the product is particularly only FOR wall mounting and screws and mounts have been provided for the same.
We have advised her to look up ‘installation’ in the dictionary. Should I buy a power drill for Home Centre?
The customer care executive is even stupider and cannot seem to understand what installation means. She tried to circumvent the issue by cooking up a policy saying wall mounting is not part of installation - even if the product is particularly only FOR wall mounting and screws and mounts have been provided for the same.
We have advised her to look up ‘installation’ in the dictionary. Should I buy a power drill for Home Centre?
Show more
No option return
Being an avid user of online shopping apps, I found it very disappointing that there’s no option to place a return request. One needs to call or drop a mail to the customer service or even tweet to them (like we used to do years ago). I received damaged goods - Broken mirrors and frames on my first ever order from Home Centre, which i did through the website.I guess the packaging is to blame here, as it was the lightest packaging i ever saw for any glass items. I downloaded the app only so that I can place a return easily, but ended up being disappointed and writing this review. The low star rating is not due to my disappointment with the damaged items, but with the app which is clearly a few years behind of the current time. We really love shopping from Home Centre stores and hope that the app would only make that experience better.
Show more
Poor Delivery and pathetic Customer services
NEVER use this app to place furniture order online. First of all they will take 1 month to deliver the furniture and than it would not be complete delivery.
I have ordered a queen size bed in Nov 2021 which got delivered to me on 17th December but unfortunately many parts of the bed are missing and never delivered.
Installation team advised to raise complaint for the same and it’s been many days already that I am following up with customer care and getting same answer always that complaint team will give you call and can advise you better But still no one answer my question “when will I get missing part of bed delivered “ ??
I have ordered a queen size bed in Nov 2021 which got delivered to me on 17th December but unfortunately many parts of the bed are missing and never delivered.
Installation team advised to raise complaint for the same and it’s been many days already that I am following up with customer care and getting same answer always that complaint team will give you call and can advise you better But still no one answer my question “when will I get missing part of bed delivered “ ??
Show more
