Extremely Disappointed!
I am extremely disappointed with Maxicash. Honestly, this is the worst company I have ever dealt with. Compared to Moneymax and Valuemax, your service standards are far below expectations.
Your system sent me an SMS notification regarding the forfeiture date, but the link provided in the message was broken. When I went down to the outlet to pay the interest, I was shocked to find out that my item had already been forfeited two days earlier. I immediately requested a one-time appeal, but your staff simply claimed that the system could not locate the record and gave various excuses instead of offering any real assistance.
I have supported your company for many years, yet this is the level of service I receive. The service attitude was highly unprofessional. One department pushed the responsibility to another, and no one demonstrated a genuine willingness to help resolve the issue.
What disappoints me the most is that this problem was clearly caused by a system error on your side, which prevented me from accessing the information and checking the due date. Despite this, the responsibility was entirely shifted onto me as the customer.
I expect a proper explanation and a fair resolution to this matter.
Your system sent me an SMS notification regarding the forfeiture date, but the link provided in the message was broken. When I went down to the outlet to pay the interest, I was shocked to find out that my item had already been forfeited two days earlier. I immediately requested a one-time appeal, but your staff simply claimed that the system could not locate the record and gave various excuses instead of offering any real assistance.
I have supported your company for many years, yet this is the level of service I receive. The service attitude was highly unprofessional. One department pushed the responsibility to another, and no one demonstrated a genuine willingness to help resolve the issue.
What disappoints me the most is that this problem was clearly caused by a system error on your side, which prevented me from accessing the information and checking the due date. Despite this, the responsibility was entirely shifted onto me as the customer.
I expect a proper explanation and a fair resolution to this matter.
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Disappointed
Unable to down payment just pay interest only
QR code can’t be used to make payment
“QR code expired” even though I have been trying to scan and pay immediately. The app says there was 4 minutes left till code expiry so it should still work. Please fix this thank you.
Can’t even register via SingPass nor manually
Can’t even register via SingPass nor manually
Account issue
Unable to create account . Error shows account doesn’t exist during registration !
Well , how am I suppose to have an account without registration.
Well , how am I suppose to have an account without registration.
