Extremely Disappointed!
I am extremely disappointed with Maxicash. Honestly, this is the worst company I have ever dealt with. Compared to Moneymax and Valuemax, your service standards are far below expectations.
Your system sent me an SMS notification regarding the forfeiture date, but the link provided in the message was broken. When I went down to the outlet to pay the interest, I was shocked to find out that my item had already been forfeited two days earlier. I immediately requested a one-time appeal, but your staff simply claimed that the system could not locate the record and gave various excuses instead of offering any real assistance.
I have supported your company for many years, yet this is the level of service I receive. The service attitude was highly unprofessional. One department pushed the responsibility to another, and no one demonstrated a genuine willingness to help resolve the issue.
What disappoints me the most is that this problem was clearly caused by a system error on your side, which prevented me from accessing the information and checking the due date. Despite this, the responsibility was entirely shifted onto me as the customer.
I expect a proper explanation and a fair resolution to this matter.
Your system sent me an SMS notification regarding the forfeiture date, but the link provided in the message was broken. When I went down to the outlet to pay the interest, I was shocked to find out that my item had already been forfeited two days earlier. I immediately requested a one-time appeal, but your staff simply claimed that the system could not locate the record and gave various excuses instead of offering any real assistance.
I have supported your company for many years, yet this is the level of service I receive. The service attitude was highly unprofessional. One department pushed the responsibility to another, and no one demonstrated a genuine willingness to help resolve the issue.
What disappoints me the most is that this problem was clearly caused by a system error on your side, which prevented me from accessing the information and checking the due date. Despite this, the responsibility was entirely shifted onto me as the customer.
I expect a proper explanation and a fair resolution to this matter.
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Disappointed
Unable to down payment just pay interest only
QR code can’t be used to make payment
“QR code expired” even though I have been trying to scan and pay immediately. The app says there was 4 minutes left till code expiry so it should still work. Please fix this thank you.
Can’t even register via SingPass nor manually
Can’t even register via SingPass nor manually
Account issue
Unable to create account . Error shows account doesn’t exist during registration !
Well , how am I suppose to have an account without registration.
Well , how am I suppose to have an account without registration.
What’s the point in this app?
Can’t make payment through this app. Counter staff said “they are working on it”. Pointless app
Nonsense app
After registering the screen went blank. Nothing came up. Tried a few times over the next few days. Still same. Will delete the blardy app
Can not use .
I try to pay interest by time but the app is stop working on 02-07-2025 .
App will not open
iPhone 7 Plus app will not open
Informative
Very good apps I can know my ticket and sales in this apps
Useful
Useful to see the gold trend
Excellent
Catalogue is interesting and up to date
Nice
The whole App is very neat and tidy. Able to find the services I need urgently.
Great!
Great and useful apps
Convenient
Can pay interest online 👍
Always on time now
Able to make payments on time now…..useful App
Easy sign up
Recommended by store people to sign up. The whole sign up process is very smooth and fast.
Cashless payment
Can use Paynow to pay for interest
Easy to use
I’m able to check my tickets and pay directly from my phone without having to go to the shop. This app also send me notification on expiring tickets too.
Payment
Very Good payment mode with easily payment using Paynow
