Support team
Response from developer
We’re sorry you had such a frustrating experience trying to reach us. You can contact our support team directly at [support@may.app](mailto:support@may.app). We also take your feedback seriously: our contact options should be easy to find, especially when you need help. We’re working to make access to support clearer and more straightforward.
Not helpful for pregnancy
Response from developer
We’re sorry to hear that May didn’t meet your expectations. We put a lot of work into providing reliable, stage-specific information throughout pregnancy, so it’s disappointing to know that the content and navigation didn’t feel useful or intuitive to you. We’re glad you enjoyed the 3D experience, and we truly appreciate your feedback on the rest of the app. Comments like yours help us identify where we still need to improve the overall experience and the value we provide.
No technical support for app bugs
Response from developer
We’re very sorry about this — especially since Explore and article search were one of the main reasons you subscribed. We completely understand how frustrating it is to pay for the app and then be unable to use an important feature despite already trying all the usual troubleshooting steps. Please email us directly at [support@may.app](mailto:support@may.app) and mention that you’re following up on this App Store review. Our team will make sure your issue is looked into as a priority. We’re also sorry that it was so difficult to find a way to contact us. That is clearly something we need to improve. Thank you for bringing this to our attention.
Extremely frustrating
Response from developer
We’re sorry the onboarding experience left you feeling this way. The information we ask for is used to personalize May’s content and recommendations to your stage of pregnancy or your child’s age, but we understand that the process can feel too long and restrictive. May includes free content and features, while some services require a subscription. We agree that this should be completely clear before users invest time in setting up their account, and your feedback on this is very valuable to us. We’re continuously working to make the onboarding simpler and the different access levels more transparent. Thank you for sharing your experience.
No free trial
Response from developer
We’re sorry for the confusion and frustration this caused. May does offer a 7-day free trial, but we also occasionally offer a discounted annual plan that does not include a free trial. This is indicated on the App Store subscription screen before the purchase is confirmed. Because App Store subscriptions and payments are processed directly by Apple, we unfortunately cannot issue refunds ourselves. That said, we’re sorry if our support response made you feel dismissed — we always want to make the different subscription options as clear as possible and help our users understand what happened.
Unnötig
Response from developer
Vielen Dank für Ihr ehrliches Feedback. Es tut uns leid, dass Sie den Eindruck hatten, zum Abschluss eines Abonnements gedrängt zu werden und dass May Ihnen keinen ausreichenden Mehrwert geboten hat. Unser Ziel ist es, Eltern mit verlässlichen, altersgerechten Inhalten, praktischen Tools und der Unterstützung durch Fachkräfte zu begleiten. Ihr Feedback zur Wahrnehmung unseres Angebots und unseres Abonnements nehmen wir sehr ernst und werden es in unsere weitere Arbeit einfließen lassen.
Charged for Free Trial
Response from developer
We’re very sorry to hear about your experience, especially at such an important time for you and your family. The 7-day free trial should be clearly presented before any subscription is confirmed, and we understand how upsetting an unexpected annual charge can be. Subscriptions and charges made through the App Store are processed directly by Apple, but we would still be happy to look into what happened on our side. Please contact us at [support@may.app](mailto:support@may.app) so our team can review your situation and help as much as possible.
Kostet Geld!
Response from developer
Vielen Dank für Ihr Feedback. Wir verstehen, dass die Anmeldung möglichst schnell und unkompliziert sein sollte. Einige Informationen helfen uns dabei, die Inhalte und Empfehlungen in May besser an Ihre Situation anzupassen, aber Ihr Hinweis zur Länge des Onboardings ist für uns sehr wertvoll. Ein Teil der App ist kostenlos nutzbar, während bestimmte Funktionen im Rahmen unseres Abonnements angeboten werden. Wir arbeiten kontinuierlich daran, dass der Mehrwert von May diesen Preis auch wirklich rechtfertigt. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Got logged out again
Response from developer
We're sorry about this issue. This definitely isn't the experience we want to provide. Could you please contact us at contact@may-sante.com with a few details about what happened? Our team will investigate and do our best to resolve it quickly.
Impossible to cancel subscription
Response from developer
Hi, we're sorry to hear that your experience was so frustrating. For subscriptions purchased through the App Store, cancellation can only be completed through your Apple subscription settings, as Apple manages the entire billing process. The screens shown in the app are optional feedback questions and a discounted offer, but they do not replace or block Apple's cancellation process. We're sorry if this wasn't clear and appreciate your feedback, as it helps us improve the experience. If you have any questions or need assistance, please contact us at contact@may.app. 💙
Not worth it - hard to cancel
Response from developer
Hi, we're sorry to hear that your experience left you with this impression. To clarify, subscriptions purchased through the App Store can only be canceled through your Apple subscription settings, as Apple manages the entire billing process. The questionnaire shown in the app is optional feedback to help us understand why users leave, and the discounted offer is simply an optional proposal—it does not prevent you from canceling your subscription through Apple. We're sorry if this wasn't clear enough, and we appreciate your feedback. If you ever need assistance, please don't hesitate to reach out to us at contact@may.app. 💙
Used for years. Now broken.
Response from developer
Hi, we're so sorry about the issue you experienced, especially at such an important time. The good news is that this bug has now been fixed. We invite you to update the app (if you haven't already) and give it another try. We sincerely apologize for the inconvenience and wish you all the very best with your IVF journey. 💙
SCAM
Response from developer
Hi, we're sorry to hear about your experience. To clarify, canceling a subscription immediately after starting a free trial does not cancel the trial itself—it simply prevents it from renewing into a paid subscription at the end of the trial period. If a charge was made, it means that, according to Apple's billing system, the subscription was still active when the trial ended. Unfortunately, as subscriptions purchased through the App Store are managed entirely by Apple, we aren't able to issue refunds ourselves. If you have any questions about your account, please feel free to contact us at contact@may.app. We'll be happy to help you understand what happened. 💙
Scam
Response from developer
Hi, we're sorry to hear about your experience. If your subscription was purchased through the App Store, Apple manages all billing and refunds. If a subscription wasn't canceled before the end of the trial according to Apple's billing system, the charge is processed automatically by Apple. Unfortunately, we don't have the ability to issue refunds or modify App Store subscriptions ourselves. If you're having trouble with the in-app chat, please don't hesitate to contact us at contact@may.app. We'll be happy to look into what happened and help you with the next steps. 💙
Geld Geld Geld
Response from developer
Es tut uns leid, dass die App Ihre Erwartungen nicht erfüllt hat. Wir proposons sowohl kostenlose als auch kostenpflichtige Funktionen, damit jede Familie die Unterstützung wählen kann, die zu ihren Bedürfnissen passt. Vielen Dank für Ihr Feedback, das uns hilft, unsere Angebote weiterzuentwickeln.
Meilleure app ever
Response from developer
Merci beaucoup pour ce retour si positif. Nous sommes ravis de savoir que nos professionnels de santé ont pu vous accompagner et vous rassurer tout au long de votre grossesse. Toute l'équipe vous remercie pour votre confiance et vous souhaite une très belle aventure avec votre bébé. 💛
.
Response from developer
We're very sorry to hear this. An app update should never delete your data. Please contact us at contact@may-sante.com with the email address linked to your account, and we'll investigate right away. In many cases, we're able to help recover the account or identify what happened.
Signs out
Response from developer
Thank you for your feedback, and we're sorry for the inconvenience. This issue has now been fixed in a recent update. Please make sure you're using the latest version of the app, and don't hesitate to contact us at contact@may-sante.com if you continue to experience any problems.
Deep links don’t work
Response from developer
We're sorry about this issue. This definitely isn't the experience we want to provide. Could you please contact us at contact@may-sante.com with a few details about what happened? Our team will investigate and do our best to resolve it quickly.
Indispensable
le seul point à améliorer serait d'intégrer un mode sombre pour épargner nos yeux pendant les nombreux réveils nocturnes... 😅
