Impossible to cancel subscription
Response from developer
Hi, we're sorry to hear that your experience was so frustrating. For subscriptions purchased through the App Store, cancellation can only be completed through your Apple subscription settings, as Apple manages the entire billing process. The screens shown in the app are optional feedback questions and a discounted offer, but they do not replace or block Apple's cancellation process. We're sorry if this wasn't clear and appreciate your feedback, as it helps us improve the experience. If you have any questions or need assistance, please contact us at contact@may.app. 💙
Not worth it - hard to cancel
Response from developer
Hi, we're sorry to hear that your experience left you with this impression. To clarify, subscriptions purchased through the App Store can only be canceled through your Apple subscription settings, as Apple manages the entire billing process. The questionnaire shown in the app is optional feedback to help us understand why users leave, and the discounted offer is simply an optional proposal—it does not prevent you from canceling your subscription through Apple. We're sorry if this wasn't clear enough, and we appreciate your feedback. If you ever need assistance, please don't hesitate to reach out to us at contact@may.app. 💙
Used for years. Now broken.
Response from developer
Hi, we're so sorry about the issue you experienced, especially at such an important time. The good news is that this bug has now been fixed. We invite you to update the app (if you haven't already) and give it another try. We sincerely apologize for the inconvenience and wish you all the very best with your IVF journey. 💙
SCAM
Response from developer
Hi, we're sorry to hear about your experience. To clarify, canceling a subscription immediately after starting a free trial does not cancel the trial itself—it simply prevents it from renewing into a paid subscription at the end of the trial period. If a charge was made, it means that, according to Apple's billing system, the subscription was still active when the trial ended. Unfortunately, as subscriptions purchased through the App Store are managed entirely by Apple, we aren't able to issue refunds ourselves. If you have any questions about your account, please feel free to contact us at contact@may.app. We'll be happy to help you understand what happened. 💙
Scam
Response from developer
Hi, we're sorry to hear about your experience. If your subscription was purchased through the App Store, Apple manages all billing and refunds. If a subscription wasn't canceled before the end of the trial according to Apple's billing system, the charge is processed automatically by Apple. Unfortunately, we don't have the ability to issue refunds or modify App Store subscriptions ourselves. If you're having trouble with the in-app chat, please don't hesitate to contact us at contact@may.app. We'll be happy to look into what happened and help you with the next steps. 💙
