Not user friendly
Using this app on iphone, it provide all functionality but seems a little out dated. For example, not sure why it is designed to force the user to type long iban numbers and restrict copy paste functionality through out app, increasing the chances of error and waste of time.
Dot typing not allowed
Unable to add dot in username hence haven’t been able to use the app at all. Kindly fix this issue!
Response from developer
Dear customer, we sincerely regret the inconvenience caused. Please email your concern along with your contact details at service.quality@mcbislamicbank.com or call us on our 24 hours phone banking at +92-42-111 222 642. One of our representatives will get in touch with you soon.
App is crashing
App crashing while opening on iOS 12.1.4.
It's not at all opening. Restarted the app, hard rebooted the device, uninstalled and reinstalled the app but still app isn’t opening.
It's not at all opening. Restarted the app, hard rebooted the device, uninstalled and reinstalled the app but still app isn’t opening.
Response from developer
Dear customer, we deeply regret the inconvenience caused to you. Please allow us to assist you in resolving the issue being faced. Kindly call us at 0092-42-111 222 642.
Don’t work with IPhone X
The technical support team doesn’t seem interested to rectify the issue either. I registered a complaint which was closed without any solution. Staff member advised me to speak to iphone help desk instead which didn’t make any sense to me.
adding beneficiary problem
adding beneficiary option should be added to app.
Response from developer
Dear customer, adding beneficiary service is available in MCB Islamic Bank's Mobile App. For assistance, kindly call us at 0092-42-111 222 642.