ME 5 - Call Design

ME 5 - Call Design

by Call Design Pty Ltd

6 ratings
1 review

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
ME 5 - Call Design screenshot #1 for iPhone
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About

This app connects to an Aspect Workforce Management system to allow employees to view schedules, request time off, and trade shifts. It also provides performance tracking and notifications for schedule changes.

View schedules anytime, anywhere
Request time off with notifications
Trade shifts with colleagues
Track agent productivity
Receive schedule change notifications
Customizable calendar colors and names
Show original description

What's New in ME 5

5.1.0

September 14, 2020

ME 5.1.0 includes support for a new server backend that enables several new features. Please contact your ME Administrator to determine if your current server will support these features. Note that ME 5.1.0 will still operate with the existing server versions, but not all features will be supported. The following features are enabled by this new server release and the ME 5.1.0 release. * Support for third party authentication providers that support the OpenIDConnect protocol. * Improvements to the existing WFM user login that improve the security of this mode. * Enhancements to the way Segment Requests are displayed and handled * Display of segment memo’s in the user’s schedule. In addition, there are many fixes, and minor improvements that will affect all users.

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User reviews

Bad Interface

I have an iPhone XR and faceid support is not offered. When changing the time on the app You have to use the sliders that sit right above the app switcher bar so I’m constantly accidentally home screening. The systems themselves work fine but it’s incredibly frustrating to use.

Developer apps

FAQ

What is ME 5 - Call Design?

ME 5 - Call Design is a mobile application that integrates with the Aspect Workforce Management system. It allows employees to manage their schedules, request leave, and trade shifts directly from their iOS devices.

What are the system requirements for ME 5 - Call Design?

This app requires an Aspect Workforce Management system and Call Design middleware. Please contact Call Design for further details on system compatibility and setup.

Can I request time off using ME 5 - Call Design?

Yes, the 'Request ME' function allows you to submit Annual Leave requests. You will receive feedback via notifications and can view the status of your requests in the Request Viewer Function.

How does ME 5 - Call Design handle shift trading?

The 'Trade ME' function enables you to propose trading your schedule with a colleague. Both parties will receive notifications regarding the trade request and its status.

Does ME 5 - Call Design offer performance tracking?

Yes, the app includes an Agent Productivity Function that allows you to track your own performance metrics directly within the application.

What is the user rating for ME 5 - Call Design?

ME 5 - Call Design has a user rating of 2.3 stars based on 6 ratings. This suggests that while functional, there may be areas for improvement in user experience or feature set.

On which devices can ME 5 - Call Design be used?

ME 5 - Call Design is supported on iPhone, iPad, and iPod devices. It is also compatible with Apple Watch, allowing for on-the-go schedule management.

When was ME 5 - Call Design last updated?

The latest version of ME 5 - Call Design, 5.1.0, was last updated on September 14, 2020. The app was initially released on July 23, 2019.