ME Go
The transition from ME Bank was poor, support staff are generally difficult to contact and have limited expertise
New app
Love it
Constant - oops that’s on us message that pops up
Can’t do a simple bpay transaction.
Lacking some features
The app is easy enough to use, but it’s missing some important functionality. The biggest frustration is that I can’t set up future payments for one of my accounts. This means I have to double-handle invoices that I need to claim first and then pay, rather than being able to schedule the payment in advance. It’s unnecessarily time-consuming and makes managing bills much more difficult.
I also can’t assign nicknames to payees, and my debit card appears with the wrong colour in Apple Wallet. These may seem like smaller issues, but together they make the app feel less polished and convenient than it should be. I have raised all these issues through the complaints system but they have not been resolved.
I also can’t assign nicknames to payees, and my debit card appears with the wrong colour in Apple Wallet. These may seem like smaller issues, but together they make the app feel less polished and convenient than it should be. I have raised all these issues through the complaints system but they have not been resolved.
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Much worse than previous app
Still no capacity to get a proper transaction receipt- just a random number- no details of amount, from what account, to what account, date. All this is standard on every other banking app, including the previous ME one. Also significant delays from when mortgage repayment shows as deducted from my spending account before it shows up as received in my home loan account. Financial year summaries completely incorrect.
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