First time customer, issues with app
There are issues with changing the offset accounts linked to a homeloan. The bug prevents me from changing it online
Terrible app
For a financial institution this app is soooo basic & TERRIBLE!!! If I had the choice I would have avoid this lender altogether. It’s 2026 - don’t create an app if you can’t perform basic requirements.
No go
No longer working on my iPad since the migration of my other accounts to this app very disappointing as was very good before.
Rubbish bank
The app might be ok but the bank itself is rubbish! Be very careful people because you may not see your money again!
ME GO WITH ANOTHER BANK SOON
I’ve been with ME Bank for several years and have my mortgage with them, so I expected better support when I needed assistance with my account.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
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