ME Go
The transition from ME Bank was poor, support staff are generally difficult to contact and have limited expertise
New app
Love it
Constant - oops that’s on us message that pops up
Can’t do a simple bpay transaction.
Lacking some features
The app is easy enough to use, but it’s missing some important functionality. The biggest frustration is that I can’t set up future payments for one of my accounts. This means I have to double-handle invoices that I need to claim first and then pay, rather than being able to schedule the payment in advance. It’s unnecessarily time-consuming and makes managing bills much more difficult.
I also can’t assign nicknames to payees, and my debit card appears with the wrong colour in Apple Wallet. These may seem like smaller issues, but together they make the app feel less polished and convenient than it should be. I have raised all these issues through the complaints system but they have not been resolved.
I also can’t assign nicknames to payees, and my debit card appears with the wrong colour in Apple Wallet. These may seem like smaller issues, but together they make the app feel less polished and convenient than it should be. I have raised all these issues through the complaints system but they have not been resolved.
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Much worse than previous app
Still no capacity to get a proper transaction receipt- just a random number- no details of amount, from what account, to what account, date. All this is standard on every other banking app, including the previous ME one. Also significant delays from when mortgage repayment shows as deducted from my spending account before it shows up as received in my home loan account. Financial year summaries completely incorrect.
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Incomplete Statement
The financial year statement is incomplete for the year 2025-2026. It only covers dates 01/07/2025 to 22/05/2026. It is all because the app decided to migrate to a new app. I had to waist my time calling the bank and spent over 2 hours on hold until someone could help me. Then they still couldn’t generate a full statement and had to seperate it into two different statements.
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Terrible app and online banking
This is 2026. For a financial institution to not have a robust app that can perform basic & expected functions - this is an embarrassment. Don’t bank with them if you have other options.
App is down
The app is down and I can’t log into to access my money. What is going on?
Useless
Totally useless app, no call support, no message support, most of time server outages and unreliable fund transfer.
Not at all recommended.
Not at all recommended.
Disappointed with ME go app
Whilst it has some simplicity in function it seems to fall way short when trying to report issues or request support.
The email system was much better than this newer AI Alfred app experience.
When I try to use the Help ME function it does things like fill the screen with blarb expecting you to type a question then doesn't provide a keyboard to do it.
The email system was much better than this newer AI Alfred app experience.
When I try to use the Help ME function it does things like fill the screen with blarb expecting you to type a question then doesn't provide a keyboard to do it.
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Re-order Accounts fault
After re-ordering accounts, when you first open app and tap an account that has changed position, it takes you to the default account that was in that position. Then, if you go back and tap the account a second time it takes you to the correct account. Frustrating!
Response from developer
Hi Toby Dobalina! Thank you for taking the time to leave a review. We acknowledge that our app has some limitations, and we are committed to improving it. Thanks - Jenny
First time customer, issues with app
There are issues with changing the offset accounts linked to a homeloan. The bug prevents me from changing it online
Terrible app
For a financial institution this app is soooo basic & TERRIBLE!!! If I had the choice I would have avoid this lender altogether. It’s 2026 - don’t create an app if you can’t perform basic requirements.
No go
No longer working on my iPad since the migration of my other accounts to this app very disappointing as was very good before.
Rubbish bank
The app might be ok but the bank itself is rubbish! Be very careful people because you may not see your money again!
ME GO WITH ANOTHER BANK SOON
I’ve been with ME Bank for several years and have my mortgage with them, so I expected better support when I needed assistance with my account.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
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Response from developer
Hi Cheritard - thank you for your review and we're sorry to see you go. We have had high demand from our customers for a new and improved app experience - we are constantly working on making this app the best it can be for everyone on it. Thanks - Bon
An awful app from a truly awful bank
This app is designed so that ME don’t need to hire staff to answer their phones any more, pushing us toward bad AI agents and a chat platform. But they also don’t have enough staff to handle the chat plaftorm. The app has stupid distracting animations but poor functionality. ME bank, (originally Super Members Home Loans) used to be good. Not any more.
If nobody answers either the phone or the web chat in 30 minutes when I have an emergency, this can’t be my bank any more.
If nobody answers either the phone or the web chat in 30 minutes when I have an emergency, this can’t be my bank any more.
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Awful transition , awful support
Poorly handled app transition from old to ME Go. Terrible support hours. Slow email response. Unpleasant on calls. Avoid
Worst support
I keep getting app notifications about a failed transaction. Look in the app, but no reference to this transaction anywhere.
Attempt to use the support app, though here nothing from them. I wait for 10-15 minutes, then go and do something. When I come back, there has been no response from them, but they have closed the ticket saying “we’ve heard nothing from you”. Wtf.
Attempt to use the support app, though here nothing from them. I wait for 10-15 minutes, then go and do something. When I come back, there has been no response from them, but they have closed the ticket saying “we’ve heard nothing from you”. Wtf.
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Me definitely going
Could you have made it harder to get annual statements? Needs some short cuts added to make it worth my time using it. If. There was half a star you would have got it.