First time customer, issues with app
There are issues with changing the offset accounts linked to a homeloan. The bug prevents me from changing it online
Terrible app
For a financial institution this app is soooo basic & TERRIBLE!!! If I had the choice I would have avoid this lender altogether. It’s 2026 - don’t create an app if you can’t perform basic requirements.
No go
No longer working on my iPad since the migration of my other accounts to this app very disappointing as was very good before.
Rubbish bank
The app might be ok but the bank itself is rubbish! Be very careful people because you may not see your money again!
ME GO WITH ANOTHER BANK SOON
I’ve been with ME Bank for several years and have my mortgage with them, so I expected better support when I needed assistance with my account.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
Unfortunately, my experience with ME Go has been extremely disappointing. I’ve spent more than an hour on hold each day trying to speak with someone about my money, with no success.
Last week I transferred funds and also had rent paid by a tenant into my account, but the money still hasn’t appeared. After more than five business days, I still don’t know whether there has been an error or where the funds are. Until this is resolved, I have no confidence in transferring a larger sum through the ME Go app.
To make matters worse, the app doesn’t provide a secure messaging option like ING or CommBank, so there is no easy way to contact the bank other than waiting on hold. When customers are trying to locate missing funds, they should be able to get answers promptly.
As a long-term customer with a mortgage and other banking needs, I find the lack of communication and customer support unacceptable. This experience has seriously damaged my confidence in ME Go.
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An awful app from a truly awful bank
This app is designed so that ME don’t need to hire staff to answer their phones any more, pushing us toward bad AI agents and a chat platform. But they also don’t have enough staff to handle the chat plaftorm. The app has stupid distracting animations but poor functionality. ME bank, (originally Super Members Home Loans) used to be good. Not any more.
If nobody answers either the phone or the web chat in 30 minutes when I have an emergency, this can’t be my bank any more.
If nobody answers either the phone or the web chat in 30 minutes when I have an emergency, this can’t be my bank any more.
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Awful transition , awful support
Poorly handled app transition from old to ME Go. Terrible support hours. Slow email response. Unpleasant on calls. Avoid
Worst support
I keep getting app notifications about a failed transaction. Look in the app, but no reference to this transaction anywhere.
Attempt to use the support app, though here nothing from them. I wait for 10-15 minutes, then go and do something. When I come back, there has been no response from them, but they have closed the ticket saying “we’ve heard nothing from you”. Wtf.
Attempt to use the support app, though here nothing from them. I wait for 10-15 minutes, then go and do something. When I come back, there has been no response from them, but they have closed the ticket saying “we’ve heard nothing from you”. Wtf.
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Me definitely going
Could you have made it harder to get annual statements? Needs some short cuts added to make it worth my time using it. If. There was half a star you would have got it.
Why oh why
This without doubt would be one of most least intuitive and poor user experience banking apps I have ever used. It is constantly pushing you to the web log it, it fails to provided detailed transactional view of accounts. It fails to provide even what was previously from an experience lens. I would have to think it the last item to push me to another banking platform
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Doesn’t meet expectations
The move from the ME app to the ME Go app was not optional. While 1 day in, the app looks average, we had to reestablish all payments between accounts. Luckily we keel good notes as nothing was provided by ME
This app feels stuck in 2005
I honestly don’t know how this app has such a high rating. These people must have never used another banking app. I previously switched from ING so that is my comparison. Not even an advanced app full of features but just an intuitive, user friendly experience.
Biggest gripe:
There is no running balance on my accounts. I have a missing transaction on my home loan account where we paid in extra funds. The balance is correct but the transaction is not showing. Do you know how I know the balance is right? Because I had to sit there and type every transaction into a spreadsheet to get a running balance. You can if you request an interim statement but that’s not immediate. Not specifically about the app but general about the bank - you can’t export transactions to CSV. PDF only.
I can’t get to speak to anyone on the phone, I was on hold for over 1 hour and still no answer. The live chat is always closed. So I’ve made a complaint.
Leads me to my next dislike. Why can’t I have a messaging service? For those things which don’t need a “chat”? I loved this with ING. I’d send a message and get a response within 24 hours.
I find it really annoying switching between accounts. When I’m viewing my accounts, if I want to view a different one i have to press back, or the accounts button and then select the account again. I miss swiping between accounts so much 😭
Transfers between accounts don’t show immediately. There is a delay.
I have a redraw on my mortgage where we keep all our money to pay it down quicker. Both salaries go in there. But I cannot set recurring or future payments out of it. With ING we did the same thing and I would have a recurring payment set up for bills to an everyday account so they could be paid. Now I have to remember to do this.
I like how the company icons show. That’s cool.
The spending has potential, you can see it for all accounts or just one but it would be nice to see it per account without manually changing the settings. I’d also like to see income in here so you can compare what you’ve actually spend to what came in to see if you are spending less than you earn.
Im probably taking my daily banking back to ING and will refinance my mortgage at the earliest opportunity
Biggest gripe:
There is no running balance on my accounts. I have a missing transaction on my home loan account where we paid in extra funds. The balance is correct but the transaction is not showing. Do you know how I know the balance is right? Because I had to sit there and type every transaction into a spreadsheet to get a running balance. You can if you request an interim statement but that’s not immediate. Not specifically about the app but general about the bank - you can’t export transactions to CSV. PDF only.
I can’t get to speak to anyone on the phone, I was on hold for over 1 hour and still no answer. The live chat is always closed. So I’ve made a complaint.
Leads me to my next dislike. Why can’t I have a messaging service? For those things which don’t need a “chat”? I loved this with ING. I’d send a message and get a response within 24 hours.
I find it really annoying switching between accounts. When I’m viewing my accounts, if I want to view a different one i have to press back, or the accounts button and then select the account again. I miss swiping between accounts so much 😭
Transfers between accounts don’t show immediately. There is a delay.
I have a redraw on my mortgage where we keep all our money to pay it down quicker. Both salaries go in there. But I cannot set recurring or future payments out of it. With ING we did the same thing and I would have a recurring payment set up for bills to an everyday account so they could be paid. Now I have to remember to do this.
I like how the company icons show. That’s cool.
The spending has potential, you can see it for all accounts or just one but it would be nice to see it per account without manually changing the settings. I’d also like to see income in here so you can compare what you’ve actually spend to what came in to see if you are spending less than you earn.
Im probably taking my daily banking back to ING and will refinance my mortgage at the earliest opportunity
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Terrible
What a disaster for me bank. Now we need a new phone number for text verify and super long password then 2 security questions just to log in and god forbid you make a mistake it just blocks you and then wait for 2 hours on the phone for service so they can unblock you! Makes me wonder how good their security is in the first place
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Locked out due to 5 security questions
Everything was working fine and then randomly it asked me to create 5 security questions to login and now I can’t get back into my account and have been blocked from accessing my money.
Worst backing app ever
Can not simply open a message. Everything is ten steps.
Security is poor.
Payments just don’t happen.
Loan not paid out on settlement
Useless
Security is poor.
Payments just don’t happen.
Loan not paid out on settlement
Useless
3rd time is not a charm
3rd time opening an account, they managed to mess it up again. The account never paid the advertised interest rate. I won’t try again, seeya
Please fix the transaction receipt feature
The new app doesn’t have the option of sharing a transaction receipt like the previous app. You can do it after-the-fact but it just shares a useless receipt number and no details of amount, date or what accounts the payment was from/to. These details were previously included in the old app and in any other banking app I use. Please fix this.
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App
Like how showing withdrawals and deposits on my phone homescreen
Why change
Why change apps? Why reissue new cards?
Inconvenienced, angry and frustrated
Your major changes to the cards and banking is still having repercussions throughout my family. We are all changing banks! You messed up big time! You need to sort out the problems and offer compensation to your customers.