Seriously not bad.
It’s not terrible. I use this app often. Very often. And it’s seriously not bad. Only problem is the tracking. I almost never know when I have a driver, or if they are on their way or if they dropped my food off. I have to text the meal me customer service every 10 minutes to check on my order. And they say they are working on it but sometimes it’s fixed sometimes it’s not working. More so just not working. But i almost always get my food with no problem. They have a lot of options, including stores and grocery stores. And if you ask for a refund they don’t mind giving you it.
Show more
Currently….
I have ordered through MealMe this past week and am still waiting for any updates on my issue with said order. As a little context, it has been a while since I’ve ordered with them and so I understand procedures must’ve changed with the duration of when I used them last. I my order was $40 and I received what the restaurant deemed as a $20 meal. I talked to customer service which told me that should have an update in five days. Today I spoke to Jascille to which ended me wanting to speak to a supervisor. Instead of transferring me, she had ended the chat and to what I can only assume now was blocking me to speak to someone else. I gave it a moment to then try again only to speak to her again. I strictly asked to speak to a supervisor and she immediately ended the chat and I was then blocked from speaking to someone. I have had problems to which they fixed with great customer service, but now I’m not getting neither. Update 9/9/22: Dissappointed that there’s still no word or reply to this review.
Show more
Please don’t download, fake reviews!!
There was a mistake with my food as it was delivered to my neighbor instead of me. I contacted costumer support and it was as if I was talking to a bot, just told me they’ll investigate and ended the chat before I even told them my issue. I then reached out directly through email and they told me the restaurant confirmed my food was sent. I already knew the restaurant 100% sent my food and included that in my initial email but the driver messed up, I was sent a picture by the driver and it was the wrong house. They clearly didn’t read my email which was a like 4 sentences. Because they could only get the money back from the restaurant if they messed up and not driver, then no money back no matter what the driver does. They can essentially keep your food if they want.
Also, prices are higher than Uber Eats, Doordash, and Grubhub. I used this app for the first time and encountered so many issues, never got my refund. Please do not use this app. I once had the wrong drink sent by Uber Eats and the customer support was so sweet. Keep in mind I contacted costumer support 3 different times on this app and received the same exact bot messages, they all ended the chat.
Read the real reviews. My mistake was just looking at the rating and not actually reading. It’s boys giving it 5 stars.
Also, prices are higher than Uber Eats, Doordash, and Grubhub. I used this app for the first time and encountered so many issues, never got my refund. Please do not use this app. I once had the wrong drink sent by Uber Eats and the customer support was so sweet. Keep in mind I contacted costumer support 3 different times on this app and received the same exact bot messages, they all ended the chat.
Read the real reviews. My mistake was just looking at the rating and not actually reading. It’s boys giving it 5 stars.
Show more
The Worst Customer Service I’ve ever Recieved
It’s a shame to have to write this poor review. I’ve used MealMe for over a year and have had overwhelmingly good experiences with it & customer support until recently. A few weeks ago, however, I ordered food but never received it. I had specifically wrote in my driver directions to text me when arriving because I know my place can be hard to find, yet they did not. After the order was marked completed with no sign of my food I was told I’d need to wait for “confirmation” before receiving a refund. They would not or could not tell me what “confirmation” they were waiting for but 3 weeks later still no refund. I have reached out several times to support but they said “we are unable to look into the status of your request”. Why customer service would not be able to look into the status of a request I made is beyond me and I’ve reached the conclusion they’re intentionally withholding my refund and it’s not coming. This customer service experience has been so poor I will no longer be using the app because I now know if something goes wrong then I’m not going to be helped. I’m not sure if customer service has been out sourced because around 6 months ago I had a great experience with customer support on MealMe but words cannot describe how frustrating, rude, and unhelpful they have become now.
Show more
I will never use this app again
The first time I ordered from this app. I ended up spending 50 dollars for like 20 dollar worth of food. The second time I order from the app. I waited for my food for 2 hours. I try to get a refund befor they sent the food to my house and they didn’t give it to me. My final order was yesterday when I order food and it got to my place in a good amount of time and I didn’t put a dent in my pocket. But when I open my bag I was missing food. I’m going to blame that on the restaurant that I ordered from but this is still ridiculous to me. All around I had a bad experience with this app and was never satisfied with it. I would give it zero stars but there is not a option for that. I don’t even care about the money I wasted on this, I just won’t use this app again.
Show more
