Seriously not bad.
It’s not terrible. I use this app often. Very often. And it’s seriously not bad. Only problem is the tracking. I almost never know when I have a driver, or if they are on their way or if they dropped my food off. I have to text the meal me customer service every 10 minutes to check on my order. And they say they are working on it but sometimes it’s fixed sometimes it’s not working. More so just not working. But i almost always get my food with no problem. They have a lot of options, including stores and grocery stores. And if you ask for a refund they don’t mind giving you it.
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Currently….
I have ordered through MealMe this past week and am still waiting for any updates on my issue with said order. As a little context, it has been a while since I’ve ordered with them and so I understand procedures must’ve changed with the duration of when I used them last. I my order was $40 and I received what the restaurant deemed as a $20 meal. I talked to customer service which told me that should have an update in five days. Today I spoke to Jascille to which ended me wanting to speak to a supervisor. Instead of transferring me, she had ended the chat and to what I can only assume now was blocking me to speak to someone else. I gave it a moment to then try again only to speak to her again. I strictly asked to speak to a supervisor and she immediately ended the chat and I was then blocked from speaking to someone. I have had problems to which they fixed with great customer service, but now I’m not getting neither. Update 9/9/22: Dissappointed that there’s still no word or reply to this review.
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Please don’t download, fake reviews!!
There was a mistake with my food as it was delivered to my neighbor instead of me. I contacted costumer support and it was as if I was talking to a bot, just told me they’ll investigate and ended the chat before I even told them my issue. I then reached out directly through email and they told me the restaurant confirmed my food was sent. I already knew the restaurant 100% sent my food and included that in my initial email but the driver messed up, I was sent a picture by the driver and it was the wrong house. They clearly didn’t read my email which was a like 4 sentences. Because they could only get the money back from the restaurant if they messed up and not driver, then no money back no matter what the driver does. They can essentially keep your food if they want.
Also, prices are higher than Uber Eats, Doordash, and Grubhub. I used this app for the first time and encountered so many issues, never got my refund. Please do not use this app. I once had the wrong drink sent by Uber Eats and the customer support was so sweet. Keep in mind I contacted costumer support 3 different times on this app and received the same exact bot messages, they all ended the chat.
Read the real reviews. My mistake was just looking at the rating and not actually reading. It’s boys giving it 5 stars.
Also, prices are higher than Uber Eats, Doordash, and Grubhub. I used this app for the first time and encountered so many issues, never got my refund. Please do not use this app. I once had the wrong drink sent by Uber Eats and the customer support was so sweet. Keep in mind I contacted costumer support 3 different times on this app and received the same exact bot messages, they all ended the chat.
Read the real reviews. My mistake was just looking at the rating and not actually reading. It’s boys giving it 5 stars.
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The Worst Customer Service I’ve ever Recieved
It’s a shame to have to write this poor review. I’ve used MealMe for over a year and have had overwhelmingly good experiences with it & customer support until recently. A few weeks ago, however, I ordered food but never received it. I had specifically wrote in my driver directions to text me when arriving because I know my place can be hard to find, yet they did not. After the order was marked completed with no sign of my food I was told I’d need to wait for “confirmation” before receiving a refund. They would not or could not tell me what “confirmation” they were waiting for but 3 weeks later still no refund. I have reached out several times to support but they said “we are unable to look into the status of your request”. Why customer service would not be able to look into the status of a request I made is beyond me and I’ve reached the conclusion they’re intentionally withholding my refund and it’s not coming. This customer service experience has been so poor I will no longer be using the app because I now know if something goes wrong then I’m not going to be helped. I’m not sure if customer service has been out sourced because around 6 months ago I had a great experience with customer support on MealMe but words cannot describe how frustrating, rude, and unhelpful they have become now.
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I will never use this app again
The first time I ordered from this app. I ended up spending 50 dollars for like 20 dollar worth of food. The second time I order from the app. I waited for my food for 2 hours. I try to get a refund befor they sent the food to my house and they didn’t give it to me. My final order was yesterday when I order food and it got to my place in a good amount of time and I didn’t put a dent in my pocket. But when I open my bag I was missing food. I’m going to blame that on the restaurant that I ordered from but this is still ridiculous to me. All around I had a bad experience with this app and was never satisfied with it. I would give it zero stars but there is not a option for that. I don’t even care about the money I wasted on this, I just won’t use this app again.
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Very rude customer support!!
This was a very good app when I started using it, but it’s very annoying that you can’t actually chat with your driver and have to use customer support. When you hit help, it immediately links you to someone. I’ve mainly used this for questions about timing, no complaints.
That is until today, when my taco bell order was completely wrong. I called the restaurant and found they needed a note from MealMe, so i asked customer support for one. They told me that because out of my 6 orders, I had clicked help 4 times, they were not going to refund or replace my order.
I have accidentally clicked help before, and I don’t believe I asked questions about timing all 4 times. I don’t believe there should be a limit on how often you use customer support, either. When I went to respond, they expired my chat.
That is until today, when my taco bell order was completely wrong. I called the restaurant and found they needed a note from MealMe, so i asked customer support for one. They told me that because out of my 6 orders, I had clicked help 4 times, they were not going to refund or replace my order.
I have accidentally clicked help before, and I don’t believe I asked questions about timing all 4 times. I don’t believe there should be a limit on how often you use customer support, either. When I went to respond, they expired my chat.
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Honestly….
This app isn’t even that useful. If I were you I would just go with other food service apps. They market that they are cheaper but in a honestly their prices are around the same. Also, customer service is not that great. I had an order recently that was not completed and I was told I would get a full refund…the refund never appeared. When I asked about it they sent me the same message over and over again. In one instance, I opened the help chat and they immediately closed the chat before I could even type anything. The tracking system is glitchy and for an order I had recently, it wasn’t able to see my driver and so it was just so messed up!
If I were I would just use another app instead of wasting time with this one. Also they use door dash for some orders. I would order from Popeyes on MealMe and get a confirmation text from them. Then I would get another text from doordash and tracking from them too. Also it takes an unbelievably long time to get your order.
All I’m saying is if you don’t want to over complicate your food orders don’t use this app.
If I were I would just use another app instead of wasting time with this one. Also they use door dash for some orders. I would order from Popeyes on MealMe and get a confirmation text from them. Then I would get another text from doordash and tracking from them too. Also it takes an unbelievably long time to get your order.
All I’m saying is if you don’t want to over complicate your food orders don’t use this app.
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MealMe Review
This app is great. It is easy to use when buying food almost anywhere! There are a few problems that most delivery apps tend to have and that’s the high service fees for even a simple delivery(one that this app has an issue with too, but I found that will all the other apps I tried ordering food with so I guess I won’t take off any stars for that). I highly recommend you all to use this amazing app! Additionally, something to fix about the app are the sudden bugs/lags from being on the app for too long. After about 5-7 minutes of being on the app, it will automatically freeze, but that’s something that can fixed easily, so not a worry!
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If I could give it less stars I would
TL;DR: horrible costumer support: through the app and email + the restaurant never received the order I placed through MealMe.
I ordered a meal on my way home on Saturday afternoon, I was really short on time because I had to go back to work a few hours later.
I was really excited to had found a restaurant I had never heard before on MealMe and it said that it was going to take between 30-45 minutes with was perfect.
After 50 minutes had passed and got no tracking record of my order and the food wasn’t delivered yet I decided to contact costumer support through the app.. I believed I spoked with an Abby, they were very dismissive and just told me to wait for the order that they are sure that it will get to me within 10 minutes. But like I mentioned I was short on time so I decided to call the restaurant and after 30 minutes on the phone they told me that they had never heard of MealMe before and they never received my order.
Today, May 26th, I contacted costumer support to see if they could send me the transcript of my previous conversation and they were even more dismissive, saying they couldn’t send me that, why do I need that for, and then just ended the chat, aka hang the phone in my face.
Anyway, 0/5 would not recommend this app.
I ordered a meal on my way home on Saturday afternoon, I was really short on time because I had to go back to work a few hours later.
I was really excited to had found a restaurant I had never heard before on MealMe and it said that it was going to take between 30-45 minutes with was perfect.
After 50 minutes had passed and got no tracking record of my order and the food wasn’t delivered yet I decided to contact costumer support through the app.. I believed I spoked with an Abby, they were very dismissive and just told me to wait for the order that they are sure that it will get to me within 10 minutes. But like I mentioned I was short on time so I decided to call the restaurant and after 30 minutes on the phone they told me that they had never heard of MealMe before and they never received my order.
Today, May 26th, I contacted costumer support to see if they could send me the transcript of my previous conversation and they were even more dismissive, saying they couldn’t send me that, why do I need that for, and then just ended the chat, aka hang the phone in my face.
Anyway, 0/5 would not recommend this app.
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DONT USE THIS APP!!!
This app has horrible customer service don’t listen to any other post telling you different. This has happened to me on two separate occasions. On the first occasion I was only given some half of my order and when I went to look for help on the customer service tab it was no help there was no way to contact the restaurant and when speaking with customers service I was basically told there was nothing they can do and they wouldn’t even be giving me a refund. On the second occasion my order arrival time kept increasing and I had no driver and when I used customer service they said the restaurant is doing all they can to get the order and to basically just wait so I called they restaurant and they told me the food had been done but no one is coming to get it. So I tried to request a refund and everytime I did I would just be timed out of the request so now I have no way of getting my money back other than calling the bank and filing a inquiry. Never use this app!!!
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SCAM! DO NOT DOWNLOAD
This app is a very cool search engine that can help you find the best delivery deals, however it comes with a cost. This app has the worst order accuracy and customer service issues I’ve ever seen in a meal service app. Every restaurant I usually order from recommended not to use this app as well. I had multiple issues with my order not being fulfilled at all or even correctly the majority of the time. I asked the customer service reps for help various times and they were unable to provide a good solution. They refuse refunds, speaking to a manager, and intentionally disconnected communications multiple times when I tried contacting them. If you do get through to customer service about order issues they will try to refund you a maximum of approximately $6 in their in-app currency, Mealcoins, instead of refunding your original payment method. If your order is canceled or there is no driver available they will take whatever you paid and convert it into Mealcoin without notification and they make it very hard and a long process to get it converted back to your original payment method. If customer service was not rude and actually had a purpose and came up with solutions in the app or on the phone then this app could be great. I’ve lost so much money using this app that I can not recommend anyone use it, but they should be very cautious and read the reviews when considering it.
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Worst Place to Order online food
To start I always try to be nice and understanding, but this place just broke me. I have ordered through this stupid app 3 times and it only worked once. When you order it says that your order will come in 45 minutes, which is normal for most websites like this. But soon after it would move back and back until it says 2 hours it will take to get your food. Then you have to contact customer support where they say that you should give them 15-20 minutes and that the restaurant has got your order. After 20 minutes I contact and they say the same thing that I heard before that they run their driver through another service and say that they can't control when they come. And in response to that I would ask them to just cancel the order and then in response the customer service person say you can't. I would have to haggle until I would say I don't need a refund since I don't want my food coming in the middle of the night. They would give me credit I would delete the app. I lost $38 which is about 1 shift at my work so I lost $38 for nothing, but stress. Don't get this app.
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Great app
Every time I have used the app, it always saves me money. It not only finds the best price but it also compares other apps as well. I just wish there were more restaurant options. I also strongly believe MealMe should stop taking orders 30 minutes before the restaurant closes. I’ve never had an issue till today. I placed an order, got the notification stating the restaurant received my order then again when it was being prepared and then again when the food was on the way. 15 minutes before it stated that the driver was away from my home, they canceled my order. But thankfully they were able to issue me a full refund and gave me extra meal me coins to use towards next purchase. They still deserve a 5 star. Won’t fault them for one bad moment. Thank you MealMe creator!
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Pretty good but minor tech things
I’ve had a couple orders with miscommunications but customer service has always fixed them really well. Be careful when ordering on holidays, I don’t think they register fully which restaraunt are closed or open on Holidays because I was able to fully order and be told a driver was coming when the restaraunt in question was closed for Easter. But they refunded me completely with some extra credit for inconvenience which was great. I don’t think some add ons go through either (ex. bag of chips w a sandwich) bc my restaraunt receipt didn’t show an add on but my mealme receipt did, but same thing - i reported it and they refunded me for the add on plus some credit. Cheers!
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Cheaper to use but at a cost
This app is a little bit cheaper than DoorDash or Uber eats but the problem is that in general it is unreliable. The app itself does not always work, constantly freezes or crashes and sometimes pages don’t load. Customer service isn’t great, sometimes the page fails to load and also have had times where they simply do not respond. Also keep in mind that mealme can’t guarantee their delivery times and sometimes finding a driver is slow. Also pickups are annoying too.
All in all you’re saving 2-3 dollars but you’re using a proxy service which means you may order through the mealme app but it will then use a bot to put your order into Grubhub or something else. So really a different company is delivering your food but the driver is unaware of it. As a business model that can lead to frustrations with customers. By paying more on a different platform you’re saving yourself stress in the long run
All in all you’re saving 2-3 dollars but you’re using a proxy service which means you may order through the mealme app but it will then use a bot to put your order into Grubhub or something else. So really a different company is delivering your food but the driver is unaware of it. As a business model that can lead to frustrations with customers. By paying more on a different platform you’re saving yourself stress in the long run
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Solid deals, bad customer support and MealMe Coins are a scam
This app does accomplish its function of finding the cheapest deal of the available food delivery apps, however at least half the time I have had items missing. I am not fully sure whether that is the fault of the app or the restaurant, but the customer service chat feature gives you no response half the time you try to get a partial refund for your incomplete order. MealMe coins are entirely a scam, they pull you in with big rewards for your first few orders and then give you a few cents worth of MealMe coins for every order once you get remotely close to having enough to redeem a free meal, so that you’ll never quite get enough to get that free meal.
Overall, there’s a reason they hide the name of the app that gives you the best deal: because you’d be much better off using that app than this one’s whack service.
Overall, there’s a reason they hide the name of the app that gives you the best deal: because you’d be much better off using that app than this one’s whack service.
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Poor app performance, quite disappointed.
I placed an order today, and the order did not show up under the orders tab for quite some time which left me very confused. I reordered, figuring the mistake must have been on my end. As soon as I reordered both orders showed up under the order tab, and my initial order was marked “completed.”
I tried to open the help tab, which took several attempts and did not load initially. The customer service person I spoke to made an “exception” and refunded me both orders, but they were quite eager to blame the mistake on me.
It seems “completed” doesn’t mean the order has been fulfilled, which is quite misleading. In addition, the app consistently displays the wrong delivery fees. Even if I refresh the home page, it will show me a cheaper delivery fee until I click on it, then the fee jumps up! It’s frustrating and inconvenient.
I wish I hadn’t bought meal coins through them, because I am deeply unsatisfied.
I tried to open the help tab, which took several attempts and did not load initially. The customer service person I spoke to made an “exception” and refunded me both orders, but they were quite eager to blame the mistake on me.
It seems “completed” doesn’t mean the order has been fulfilled, which is quite misleading. In addition, the app consistently displays the wrong delivery fees. Even if I refresh the home page, it will show me a cheaper delivery fee until I click on it, then the fee jumps up! It’s frustrating and inconvenient.
I wish I hadn’t bought meal coins through them, because I am deeply unsatisfied.
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a lot of potential
Firstly, i am surprised by the scale of this app. My first order in Walgreens came from a walgreens an hour away at 3am. There is literally no limit on the orders and I am surprised of how flexible the work time is. The customer service is also very nice and helpful, though it is quite slow. However, the delivery is extremely slow and You can never know if your order will come and when it will come. My first order took 3 hours ro come, and the next one didnt come for 12 hours and I had to reorder. Sometiems you get a message from a random number picking up your order, and sometimes you don't hear anything until something shows up at the door and youre lucky enough to find it. There are many issues, but the app has a great potential.
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Excellent customer service!
I had an issue with my cafe rio order. It was delivered without my sour cream I paid extra for and without the drink for the kids meal. Dale assisted me. He was great! He heard my problem, checked my order quickly and gave me a few option to choose from to rectify the situation. Once I decided he was quick to process the refund. Dale was even so nice as to wait for me to respond as I was at work and couldn’t write back immediately. He was understanding, nice, and so quick to fix things. I greatly appreciated his help! Thanks Dale! He even sent me this link so I could do it today after work since I didn’t have the time right in that moment. Thank you meal me for having great employees!
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Great prices but it still has some bugs to sort out.
Although this is certainly a great app if you’re looking for a wide variety a good at a good price, there are still some bugs that have to be sorted out.
Pros:
- huge variety of food as it’s not limited to just one food delivery service
- great prices with very transparent costs for each delivery option
- constant promo codes
- no added fees by the app
- great customer support (I’d like to, in particular, compliment Keannu for helping me get a refund for an order that was marked as delivered by the driver but never showed up (and was not marked as delivered by MealMe))
Cons:
- bad tracking for your order
- some bugs where your order gets tracked as not delivered but it was delivered
- several other bugs throughout the app
Over all, not a bad app, and although there’re quite a few bugs that still have to be fixed, I do recommend this app if you’re looking so save a few dollars per order, expand the amount of restaurants that can be delivered to you, or both.
Pros:
- huge variety of food as it’s not limited to just one food delivery service
- great prices with very transparent costs for each delivery option
- constant promo codes
- no added fees by the app
- great customer support (I’d like to, in particular, compliment Keannu for helping me get a refund for an order that was marked as delivered by the driver but never showed up (and was not marked as delivered by MealMe))
Cons:
- bad tracking for your order
- some bugs where your order gets tracked as not delivered but it was delivered
- several other bugs throughout the app
Over all, not a bad app, and although there’re quite a few bugs that still have to be fixed, I do recommend this app if you’re looking so save a few dollars per order, expand the amount of restaurants that can be delivered to you, or both.
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