Price
Quoted me $95 for a 30min ride meanwhile the Uber app for the same ride for the shortest wait time is $47.
Stcroix
Very professional
App is terrible
I had heard that Mears taxi service was a good service. I downloaded the app because it seemed more convenient. When I went to reserve a taxi once I got to the airport, it said it wasn’t able to make the request. Later on my trip, I tried to request a taxi using the app to take me from one hotel to another, but I never got a taxi. The only reason I was able to get back to my hotel was that a taxi showed up for someone else and was able to take me. The worst thing was I had made a pre booking for a taxi to take me to the airport and I had made this booking about a week in advance. It showed up in the app as a pre booking but after 10 minutes of waiting I decided to call to ask where my taxi was. The customer service rep then told me the app doesn’t do pre-bookings and that this booking was never in their system. She then said they would send another taxi to get me. Luckily I still had plenty of time before my flight but if I had reserved it for later, I would’ve had other issues. The driver was fine and I was able to get where I was going quickly all 3 times but the app and the service not related to the drivers, was terrible.
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App not reliable
App does not work more than half the time and have to call almost every time to verify booking
Drive Not Receive Notes, App Not Updated
I am returning to calling. The app sent my driver to a location almost a half hour from where I was waiting. I left a note in the app with the correct location, but the driver never received it. Thankfully, she called so I gave her the correct location. Mears then sent a closer driver so I only had to wait an extra ten minutes instead of thirty. I then noticed that the app has not been updated in three years! Apps need frequent updates to keep running effectively. I will return to the app whenever it gets updated to see if it improves.
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