Service Improvement Request: Delays, Lack of Update, Mismatched Orders, & Communication Gaps
While I truly appreciate how efficiently you deliver products once dispatched, there are recurring issues that need serious attention:
1. There have been multiple instances where products arrived with missing parts or in different colors than what was originally ordered.
2. Communication and updates from your team are lacking. For example, I have placed the same order twice and neither time has the product reached Bhutan.
3.In another case, I waited over two weeks for an item, only to be informed after follow-up—that it was out of stock. There was no prior notification or call to inform me about the delay.
4. Additionally, your customer care often assures they will call back after checking with the Jaigaon team but the follow-up rarely happens.
These repeated issues affect customer trust and satisfaction. I sincerely hope you will take this feedback seriously and work on improving communication, inventory updatesand after-sales support.
Thanks🙏
So handy!
Customer service
They don’t respond on time
Response from developer
We’re really sorry to hear about your experience and truly appreciate your feedback. 🙏 Based on your suggestions... we have now made CS available all round the clocks on watsapp.. Our team is constantly working to improve, and your input helps us do better. If you could share more details at [support: #17343070], we’d love the chance to understand what went wrong and make it right. 💛
Terrible App
Response from developer
We’re really sorry to hear about your experience and truly appreciate your feedback. 🙏 Based on your suggestions we have addressed all most all your suggestions la. You should try our latest version la. Our team is constantly working to improve, and your input helps us do better. If you could share more details at [support: #17343070], we’d love the chance to understand what went wrong and make it right. 💛