Authentication Never Completes
Logging in never gets past the username and just hangs forever with no progress. I can log in fine online using a computer. I am running no special security or VPN on my iOS device and have tried logging in from the app using different WiFi and cell networks. I am currently running iOS 26.4.1
Nice Customer Service Reps, Lousy App
In the past this app wasn’t great but I could at least open it and do a few things. Now, I cannot even log in (who knew it could actually get worse).
The philosophy behind users not being able to access services in a concise manner is confusing, when I see at least eight years of poor reviews for the app.
That is, unfortunately, not prioritizing members nor delivering operational excellence.
The philosophy behind users not being able to access services in a concise manner is confusing, when I see at least eight years of poor reviews for the app.
That is, unfortunately, not prioritizing members nor delivering operational excellence.
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Frustratingly uncooperative
When I'm dealing with a medical issue and need info on my not-insurance at a glance, that's when I want my app to work.... but this one doesn't. It spins and spins on my username/email and then tells me my password is wrong which I haven't even entered.
Can’t even sign in
I can sign in on the website, but the app keeps telling me that my email is incorrect. I’ve tried multiple times a month apart, so it’s a chronic problem
Can’t even log in!
As a new subscriber to Medi-Share last month, it was mentioned that the app was very handy for access to ID cards and other information. However I can’t even login. I always get “Hmm, looks like the user isn’t setup…”. I have no issues logging in via computer though. Maybe if the last update to the app wasn’t 2 years ago this might work better?
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Doesn’t work
It won’t even let me login to the app. I know
The user ID is correct because I use it on my iPad all of the time.
The user ID is correct because I use it on my iPad all of the time.
This app is awful.
It won’t use Face ID and each time I try to login I must reset password. It glitches and crashes. It’s pretty much an unusable app.
Not sure if they update this app anymore. And there is never anyone via phone to help.
Not sure if they update this app anymore. And there is never anyone via phone to help.
Program doesn’t work
It keeps asking for my verification ID and then it doesn’t recognize my camera. Called IT and they only know how to work an IPhone and not an android. Poor customer service.
Crashing App
This App is UNUSABLE! Every time I log in and try to view something, it crashes.
Whew, where to begin…
Sooo…I'm not one to throw an organization that is attempting to help people pay medical bills under the bus, but this is literally the worst healthcare app I have ever used. Medi-Share should spend some money and time improving if they want to retain members and have a useful member experience in the digital age.
I will preface this by saying I've part of and connected directly to UI/UX development teams most of my career. So, maybe my standards are way too high.
The app is not impossible to navigate. It's just that there isn't really anything useful there. The dashboard doesn't show much other than your annual sharing amount (they call this the Household Portion).
While the post Feed feature is nice, it's not nearly important enough to an app user to make it the second icon menu option displayed. And, it has a LOT of content in it. Too much, really. Also, the header menu items in each segment are grayed out, making it appear they are unavailable to the app user. They should be in another color or font face or blocked out in a box or whatever, just not grayed out.
The second main icon menu item is Explore. It's a bunch of ghost-written content. Interesting if you have time to read it, but not a high priority for someone using the app. It looks like fluff that was out there because there isn't much else in the app. There isn't.
Telehealth, the next menu icon, works ok. They've made some improvement here recently. But candidly, the web version works much better. It's really difficult to navigate the app scheduling system. Once you go down a provider funnel, you're kind of stuck there. Going back requires multiple steps, which seems unnecessarily complicated. In setting up your health profile, if you have to answer any questions with actual information, the navigation process is atrocious. Every time you fill out a response, the app essentially boots you back to the main telehealth menu. It's a disaster, frankly, and makes using this feature extremely frustrating, because you then have to tunnel back down to where you left off and pray the info you entered stuck (it usually does, the app just gives you the impression it crashed or something with zero confirmation of your last entry).
The Account menu icon leads to a page that has, essentially, nothing on it. Instead of a dashboard, which would seem intituive, there is just a text menu for navigation from there. Feels like a site map page. Unless you can decipher what you're actually looking for, you'd probably just end up clicking chat. Assuming you knew that was an option, because it's another grayed out menu item. However, when you do work past that and click chat, every chat entered (at least on my iPhone) drops into an abyss of mystery. You only get a pop-up line of text with a foreboding message to not navigate away or your chat will end. Navigate away from what? When you enter your first message into the chat feature, it simply disappears. It goes away. Vanishes. There is not thing else displayed on the page other than a chat entry box and said foreboding message. It's easily the worst chat experience I've ever used.
That's it. I'm done. It's just not a good app. Like not at all. And I think we may be leaving Medi-Share as a result, because I've found it terribly inefficient to call them every time I need something. The member service team is usually nice enough, but I don't have endless time in my day to plunk through phone menu items then chat up a CSR. Too bad, because Medi-Share used to be the best. It's not anymore.
I will preface this by saying I've part of and connected directly to UI/UX development teams most of my career. So, maybe my standards are way too high.
The app is not impossible to navigate. It's just that there isn't really anything useful there. The dashboard doesn't show much other than your annual sharing amount (they call this the Household Portion).
While the post Feed feature is nice, it's not nearly important enough to an app user to make it the second icon menu option displayed. And, it has a LOT of content in it. Too much, really. Also, the header menu items in each segment are grayed out, making it appear they are unavailable to the app user. They should be in another color or font face or blocked out in a box or whatever, just not grayed out.
The second main icon menu item is Explore. It's a bunch of ghost-written content. Interesting if you have time to read it, but not a high priority for someone using the app. It looks like fluff that was out there because there isn't much else in the app. There isn't.
Telehealth, the next menu icon, works ok. They've made some improvement here recently. But candidly, the web version works much better. It's really difficult to navigate the app scheduling system. Once you go down a provider funnel, you're kind of stuck there. Going back requires multiple steps, which seems unnecessarily complicated. In setting up your health profile, if you have to answer any questions with actual information, the navigation process is atrocious. Every time you fill out a response, the app essentially boots you back to the main telehealth menu. It's a disaster, frankly, and makes using this feature extremely frustrating, because you then have to tunnel back down to where you left off and pray the info you entered stuck (it usually does, the app just gives you the impression it crashed or something with zero confirmation of your last entry).
The Account menu icon leads to a page that has, essentially, nothing on it. Instead of a dashboard, which would seem intituive, there is just a text menu for navigation from there. Feels like a site map page. Unless you can decipher what you're actually looking for, you'd probably just end up clicking chat. Assuming you knew that was an option, because it's another grayed out menu item. However, when you do work past that and click chat, every chat entered (at least on my iPhone) drops into an abyss of mystery. You only get a pop-up line of text with a foreboding message to not navigate away or your chat will end. Navigate away from what? When you enter your first message into the chat feature, it simply disappears. It goes away. Vanishes. There is not thing else displayed on the page other than a chat entry box and said foreboding message. It's easily the worst chat experience I've ever used.
That's it. I'm done. It's just not a good app. Like not at all. And I think we may be leaving Medi-Share as a result, because I've found it terribly inefficient to call them every time I need something. The member service team is usually nice enough, but I don't have endless time in my day to plunk through phone menu items then chat up a CSR. Too bad, because Medi-Share used to be the best. It's not anymore.
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Just Downloaded
Screen goes white every time I try to see what the app is like. I’m using an I-phone 12 Pro.
Doesn’t follow through
I’ve tried to make a couple different telehealth appointments this morning. The first couple times I kept getting an error message when I tried to submit. It won’t let me upload photos. I successfully made two appointments but then five minutes later got an email saying that I missed my appointment phone call. I had no missed calls and no blocked calls nothing ever came in. This occurred last time I tried to use the app as well which was several months ago. So nothing has changed or been updated.
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App is outdated
The version history shows that it hasn’t been updated for at least a year, which probably explains why features aren’t working correctly. Even more critical though is the security updates that haven’t been made! Members confidential information is shown and accessible on this app, without updates that information could be accessible to hackers. Please update and fix this app!
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Keyboard problem
Cant get rid of keyboard after typing in Contact Us section? (Iphone)
Such a joke
I cannot even begin to describe the level of frustration this company/ministry has continually caused our family. From multiple bills being sent to collections for failure to process which risked ruining our credit to total negligence and lack of responsibility from anyone on their support team (even managers & supervisors). You know you have a problem when collections is more helpful to work with you on medical bills than a ministry. And when you tell collections you work with Medishare, their response is “Oh, that company. Yeah we know all about them…” Do the yourself a favor and get real health insurance.
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Can’t ask a question about bill
I can type it out, but there is no way to send questions. I have been trying for 2 weeks. They stopped sharing my bills, convenient time for this function. It to work
Terrible Experience
We had an all around terrible experience with medi share. Ultimately felt like we donated money every month and got nothing back for a year. So we’re out the cost of our medical bills and our monthly membership costs. If I would have just put the monthly cost towards the bill, we wouldn’t be in such a financial crisis. Learn from me. Do not make the same mistake.
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Lacking
It’s surprisingly difficult to navigate and get what you want. I got an email notification that a notice was available but couldn’t find it when I logged into the app. It’s sad to have an app this dysfunctional for such a large company
Doesn’t Show Cards
I’m a new member and I downloaded the app so I could have my cards. No cards appear. Deleted app and reinstalled. Nothing.
App glitches
It is not possible to find providers on your app. It glitches all over he time
