If i say pathetic that will be an understatement
App Store should introduce something like negative star as default 1 star is like a compliment to Medibhai kind of company. If the doctor is listed then to u can’t book an appointment it goes as an enquiry. And my enquiry is pending since 3rd august. For a doctor appointment do i need to wait for 20 days????
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Bad application bad services
Do not buy the subscription of this application..this is the worst application and there services are even more worst their investigation process is too slow you have to wait for more than an hour to make the payment worst
Avoid This App – Poor Support
Extremely disappointing experience. I purchased the MediBhai Essential package, but there is no clear information about which medicines are actually eligible under the medicine wallet. Most products show “Excluded benefit,” even after uploading a valid prescription. Customer support couldn’t provide a list of eligible medicines and asked me to contact my employer for cancellation. I submitted a cancellation request through the Benefits team three days ago and still haven’t received any response. The lack of transparency and poor customer support make this a frustrating experience. I would not recommend this service until they improve their communication and support.
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Poor User Experience and Ineffective Membership Benefits
One of the worst medical apps I have used. The membership services offered through the app are practically unusable due to numerous restrictions and conditions attached to every service. Despite having wallet balance available, we are unable to utilize it effectively.
The overall user experience has been very disappointing, and the customer service is poor and unhelpful. I expected better support and more flexibility in using the membership benefits. Unfortunately, the app fails to deliver on its promises, resulting in a frustrating experience.
The overall user experience has been very disappointing, and the customer service is poor and unhelpful. I expected better support and more flexibility in using the membership benefits. Unfortunately, the app fails to deliver on its promises, resulting in a frustrating experience.
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Healthcare
The consultation was helpful and easy to access the app performance well
Poor Customer care
I have been following up on my request since last week however no response.
Ujjwal from team had committed to a call today however dint get any call and there has been no response to my follow up message either. Extremely unprofessional and disappointing service.
Ujjwal from team had committed to a call today however dint get any call and there has been no response to my follow up message either. Extremely unprofessional and disappointing service.
Very disappointing experience
Very disappointing
experience. They never respond to messages or pick up calls, which makes it extremely frustrating when you actually need assistance. The app often shows medicines as unavailable, which defeats its basic purpose.
On top of that, booking an appointment through the app is unreliable. The clinic staff and doctors are not even informed about the scheduled appointment, leading to unnecessary waiting and awkward situations at the clinic.
Overall, the service lacks coordination, communication, and reliability. Definitely needs major improvement.
experience. They never respond to messages or pick up calls, which makes it extremely frustrating when you actually need assistance. The app often shows medicines as unavailable, which defeats its basic purpose.
On top of that, booking an appointment through the app is unreliable. The clinic staff and doctors are not even informed about the scheduled appointment, leading to unnecessary waiting and awkward situations at the clinic.
Overall, the service lacks coordination, communication, and reliability. Definitely needs major improvement.
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Poor Support
There is no proper customer care number to contact support. When we try to call them back, there is no response.
The app experience is also very poor. Order details are not updated correctly, and the status of tests and payments is confusing. There is no clear tracking for refunds or invoices.
Honestly, it feels like dealing with a spam or unreliable company.
Overall, the service lacks transparency and proper customer support. Delayed responses, incorrect order updates, and the absence of timely refunds create unnecessary inconvenience for customers. The company should improve its customer support, provide proper billing invoices on time, and make the app more reliable and user-friendly.
The app experience is also very poor. Order details are not updated correctly, and the status of tests and payments is confusing. There is no clear tracking for refunds or invoices.
Honestly, it feels like dealing with a spam or unreliable company.
Overall, the service lacks transparency and proper customer support. Delayed responses, incorrect order updates, and the absence of timely refunds create unnecessary inconvenience for customers. The company should improve its customer support, provide proper billing invoices on time, and make the app more reliable and user-friendly.
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Scam app
One of the most third class healthcare services provider behind this app. No proper interface, i got some corporate credits and have ordered an item from this app, its been 2months haven’t received it yet. The order which i have placed is not even showing in the app. No proper customer service. Its a scam app
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Service
The consultation experience was excellent. The doctor was attentive and helpful, and the support team provided great assistance throughout. I am very satisfied with the overall service.
Prompt response
Although the process for opd cashless is little tedious but the response from the team is fast. Able to get the ordered items, had diagnostic and opd seamlessly
Health check up
All the process was good we got good consultation from all the Dr. Please prefer Medibhai for your furtheredical check up
Do not consider this medication app
I am an GOLD member and only for my first tele consultation meet they give there best..
After first tele-consultation when you try to get 2nd one it will become harder for you to get any slot.
Then for 3rd they will directly shoot email that your number is not reachable even though everyone else in the world can call you but Medibhai support guys won’t.
Above summary is from last 6 months where I only try to get tele consultation only for 3 times and medibhai failed ..
Do not go with this application very very poor support
After first tele-consultation when you try to get 2nd one it will become harder for you to get any slot.
Then for 3rd they will directly shoot email that your number is not reachable even though everyone else in the world can call you but Medibhai support guys won’t.
Above summary is from last 6 months where I only try to get tele consultation only for 3 times and medibhai failed ..
Do not go with this application very very poor support
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No proper response and very bad service
As part of my corporate membership , I was eligible for a boat watch . Its been 4 month of order placement ,still I have not received the product . They dont have a proper customer care and also wont reply to the emails sent to support team . Very bad service from Medibhai.
Slow or No response
There is no proper customer care number. And even if we email on their given email address and writing out everything they will call and bother and do not respond when we call back. I have ordered 2 tests - for which I made payment from the wallet and have taken only 1 test and cancelled the other. I have not received the refund nor I have received the long chasing bill invoice for the test taken. I need to submit the bill in my company for claim. It’s been 2 weeks now. No proper response. Their app is not efficient. The order details are not reflecting correctly.
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Issue with the app
First the app don’t work properly and most of the product is out of stock and when we order then we get order from Tata 1mg but the products are available in Tata app but not here I don’t know what kind of scam it is I also messaged on WhatsApp but nobody replies.
Goods
Dr are really good and polite. They listen your concern with patience. I recommend this service to my family and friends
Response from developer
Dear valuable user,Thank you for your kind words and positive feedback!
Worst app and Scam
This is worse app someone can create and there is no point of using it, I have lost money because of this app and customer care people they never respond, I personally recommend not install or use this app. This kind of apps should be removed and reported as scam
Response from developer
Dear valuable user we regret any inconvenience caused and are committed to resolving your concern efficiently. Kindly email us at health.support@medibhai.com, with your contact number. Your satisfaction is our top priority, and we'll ensure a swift resolution. Best regards.
User friendly and quick
I received a parcel of yoga mat and water bottle .Medibhai brand is really amazing and it is really helpful in keeping track of my health
Response from developer
Dear valuable userThank you for your kind words and positive feedback! We're thrilled to hear that you find our app to be an excellent solution for corporate companies. Your satisfaction is our top priority, and we're committed to providing exceptional service to all our users. If you have any suggestions or further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you even better in the future.
Spam app
Please don’t use this app, honestly I don’t even want to give 1 star as well but have no option. Scamming professional orgs to take money of around ₹5000 and people order something out of that points they won’t reply as no customer support just a WhatsApp connect where no one reply. No tracking Id or information about your orders same for Lab tests and doctors consultation.
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Response from developer
Dear Sir/Maam, Can you please share your contact details so that we can understand your concern.