Auction items
I have paid for several items over a month ago but have not recieved any but 2. 2 other items are missing. I wont be bidding anymore until i recieve all items including missing items. I have copied the invoices including paid receipts.
Two thumbs down
This auction is great to get good deals until you are sent an item that was not as described. Or one that is definitely not new even though the ad says it is. These problems are becoming more frequent. Customer service is very poor and very very slow to respond.
Good luck getting your money back for items that were not as described. The closest I’ve got was a credit, which meant I would have to buy something else.
Beware of the extra fees that get added to each purchase. A fee of $2.50 per item plus 18% as well as GST and PST get added to each item purchased.
Good luck getting your money back for items that were not as described. The closest I’ve got was a credit, which meant I would have to buy something else.
Beware of the extra fees that get added to each purchase. A fee of $2.50 per item plus 18% as well as GST and PST get added to each item purchased.
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Buying Garbage
Classic bait & switch.
Mega Savers describes items as 3/3 quality (like new) though in reality this is very far from the truth; most items come broken, missing parts, similar but time but different colour/style.
Big disappointment- it’s basically buying the garbage that gets returned broken/heavily used to Amazon/Temu etc.
Customer service uses Zendesk service and sends screenshots of them supposedly having already replied to return requests, of which these ghost-like emails are never to have been seen and are non-existent (yes the junk folder gets checked).
After getting screwed more often than finding really greats deal, Mega Savers has earned the rating of AppDeletion coupled with HardPass.
Mega Savers describes items as 3/3 quality (like new) though in reality this is very far from the truth; most items come broken, missing parts, similar but time but different colour/style.
Big disappointment- it’s basically buying the garbage that gets returned broken/heavily used to Amazon/Temu etc.
Customer service uses Zendesk service and sends screenshots of them supposedly having already replied to return requests, of which these ghost-like emails are never to have been seen and are non-existent (yes the junk folder gets checked).
After getting screwed more often than finding really greats deal, Mega Savers has earned the rating of AppDeletion coupled with HardPass.
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Frustrating with frequent errors being the norm
It’s great when it works out and I’m sure they could do better if they wanted to. Service is getting worse lately since a year ago with more frequent errors and slower customer service response times for processing returns. Across several orders I’ve picked up in the last couple weeks, 11 items were problematic (mostly careless mistakes of sending the wrong item when the product boxes state the item is different than the auction description). This is now around 60% of the items I’ve ordered. Previously it had been closer to 25% of the orders being wrong, missing parts or damaged when listed at 3/3. I’ve noticed boxes are missing lot #s recently as well, which seems to be slowing down the return process and I have not yet heard back whether or not these items will be accepted for return & credit.
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Customer service SUCKS
I had 2 packages with 2 tracking numbers for pick up. When I went there, the second one was nowhere to be found so I was told they would track it down and let me know. It is now TWO MONTHS LATER and I have not received anything! I have tried to reach out a number of times and have been told “it’s past the 14 days for pick up etc.” BUT I went there to pick up within the 14 days. I have been going in circles with these guys and getting NO WHERE!! I hate not being able to talk to someone on the phone.
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