Customer service
I have been dealing with mega savers for a few years. The friendly faces and laughter is always great with Isabelle and Charles .
Junk
Good luck getting a return
Terrible customer service
Great site awesome deals on auctions. But trying to get a return email or contacting someone e by phone or getting voicemails returned are like pulling teeth. Be better at this hire people
Lego scam
A Lego set I purchased wasn't simply "missing pieces"—it appears to have been tampered with. Only the minifigures had been removed, while the rest of the set remained intact. This is an important distinction from the auction claiming “missing pieces”. After contacting LEGO directly, I learned they differentiate between a set with missing pieces and one where components have been stolen. Removing only the minifigures is a well-known scam in which sets are opened, the valuable figures are taken, and the incomplete sets are returned for a refund before being resold to suckers on this app.
I also noticed that another LEGO auction appeared to have the same issue, suggesting this may not have been an isolated incident.
I asked customer service to reconsider based on the circumstances, my account history, and the evidence that this was likely a fraudulent return rather than an ordinary incomplete set. Unfortunately, my concerns were dismissed.
I hope the company reviews its processes for identifying tampered LEGO sets so that future buyers aren't left with the consequences of someone else's fraud.
I also noticed that another LEGO auction appeared to have the same issue, suggesting this may not have been an isolated incident.
I asked customer service to reconsider based on the circumstances, my account history, and the evidence that this was likely a fraudulent return rather than an ordinary incomplete set. Unfortunately, my concerns were dismissed.
I hope the company reviews its processes for identifying tampered LEGO sets so that future buyers aren't left with the consequences of someone else's fraud.
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Customer service is dismal
I’ve been waiting for 6 weeks now for items to be delivered to my city.. customer service never replies with an answer to your questions nor are any help getting refunds .., it’s a great concept and I am sure another company will pick up their business model and be successful
