Customer service
I have been dealing with mega savers for a few years. The friendly faces and laughter is always great with Isabelle and Charles .
Junk
Good luck getting a return
Terrible customer service
Great site awesome deals on auctions. But trying to get a return email or contacting someone e by phone or getting voicemails returned are like pulling teeth. Be better at this hire people
Lego scam
A Lego set I purchased wasn't simply "missing pieces"—it appears to have been tampered with. Only the minifigures had been removed, while the rest of the set remained intact. This is an important distinction from the auction claiming “missing pieces”. After contacting LEGO directly, I learned they differentiate between a set with missing pieces and one where components have been stolen. Removing only the minifigures is a well-known scam in which sets are opened, the valuable figures are taken, and the incomplete sets are returned for a refund before being resold to suckers on this app.
I also noticed that another LEGO auction appeared to have the same issue, suggesting this may not have been an isolated incident.
I asked customer service to reconsider based on the circumstances, my account history, and the evidence that this was likely a fraudulent return rather than an ordinary incomplete set. Unfortunately, my concerns were dismissed.
I hope the company reviews its processes for identifying tampered LEGO sets so that future buyers aren't left with the consequences of someone else's fraud.
I also noticed that another LEGO auction appeared to have the same issue, suggesting this may not have been an isolated incident.
I asked customer service to reconsider based on the circumstances, my account history, and the evidence that this was likely a fraudulent return rather than an ordinary incomplete set. Unfortunately, my concerns were dismissed.
I hope the company reviews its processes for identifying tampered LEGO sets so that future buyers aren't left with the consequences of someone else's fraud.
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Customer service is dismal
I’ve been waiting for 6 weeks now for items to be delivered to my city.. customer service never replies with an answer to your questions nor are any help getting refunds .., it’s a great concept and I am sure another company will pick up their business model and be successful
Scam site
Bought a fridge and, when I went to pick it up, was handed baby formula. Was told there was no fridge. That’s fraud! Bought a couple Canada shirts and was given some other ones instead. Bought 6 pack of underwear and received 3. I’m done with this site.
Not so good
This auction can be good when things go well, when things don’t go well, they don’t go well. Auction fees are high too.
The app could do with a separate tab for won bids, at the moment it puts the won bids under the auction and you have to click to open each one. The easiest way to keep track is to leave them in your watched list.
Don’t expect a quick reply from their customer service, if any, and if you do their response is often not helpful and requires another question and more waiting. They don’t give refunds, just credits. I have not tried phoning yet, but probably will soon as I have not had an email response for over a month now from several items not described correctly. Their email reply to your request just contains a number and not your complaint text, so there is no way of knowing what it is for again unless you put it in the subject line of the request yourself.
The app could do with a separate tab for won bids, at the moment it puts the won bids under the auction and you have to click to open each one. The easiest way to keep track is to leave them in your watched list.
Don’t expect a quick reply from their customer service, if any, and if you do their response is often not helpful and requires another question and more waiting. They don’t give refunds, just credits. I have not tried phoning yet, but probably will soon as I have not had an email response for over a month now from several items not described correctly. Their email reply to your request just contains a number and not your complaint text, so there is no way of knowing what it is for again unless you put it in the subject line of the request yourself.
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Online help is non-existent
Been waiting almost half an hour for a live agent and it just says I’m up next. Seriously?! I sent in a request over 2 weeks ago and haven’t heard back. They’re ignoring me. I don’t know what’s going on because they’ve usually responded quickly.
Poor customer service
The request a cc on filed to later try and force an e transfer payment. All to save on cc fees
Bad company
The customer support is so bad. Which wouldn’t be a problem if the actually auctions didn’t have so many issues. Incredibly misleading ai generated listings. Damaged products. Used products marked as 3/3. Expired product marked as 3/3. A month for things to arrive, stuff arrived from china faster! Two weeks to resolve disputes once they finally arrive and you’re lucky if they don’t just give you a tiny fraction of credit.
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Auction items
I have paid for several items over a month ago but have not recieved any but 2. 2 other items are missing. I wont be bidding anymore until i recieve all items including missing items. I have copied the invoices including paid receipts.
Two thumbs down
This auction is great to get good deals until you are sent an item that was not as described. Or one that is definitely not new even though the ad says it is. These problems are becoming more frequent. Customer service is very poor and very very slow to respond.
Good luck getting your money back for items that were not as described. The closest I’ve got was a credit, which meant I would have to buy something else.
Beware of the extra fees that get added to each purchase. A fee of $2.50 per item plus 18% as well as GST and PST get added to each item purchased.
Good luck getting your money back for items that were not as described. The closest I’ve got was a credit, which meant I would have to buy something else.
Beware of the extra fees that get added to each purchase. A fee of $2.50 per item plus 18% as well as GST and PST get added to each item purchased.
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Buying Garbage
Classic bait & switch.
Mega Savers describes items as 3/3 quality (like new) though in reality this is very far from the truth; most items come broken, missing parts, similar but time but different colour/style.
Big disappointment- it’s basically buying the garbage that gets returned broken/heavily used to Amazon/Temu etc.
Customer service uses Zendesk service and sends screenshots of them supposedly having already replied to return requests, of which these ghost-like emails are never to have been seen and are non-existent (yes the junk folder gets checked).
After getting screwed more often than finding really greats deal, Mega Savers has earned the rating of AppDeletion coupled with HardPass.
Mega Savers describes items as 3/3 quality (like new) though in reality this is very far from the truth; most items come broken, missing parts, similar but time but different colour/style.
Big disappointment- it’s basically buying the garbage that gets returned broken/heavily used to Amazon/Temu etc.
Customer service uses Zendesk service and sends screenshots of them supposedly having already replied to return requests, of which these ghost-like emails are never to have been seen and are non-existent (yes the junk folder gets checked).
After getting screwed more often than finding really greats deal, Mega Savers has earned the rating of AppDeletion coupled with HardPass.
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Frustrating with frequent errors being the norm
It’s great when it works out and I’m sure they could do better if they wanted to. Service is getting worse lately since a year ago with more frequent errors and slower customer service response times for processing returns. Across several orders I’ve picked up in the last couple weeks, 11 items were problematic (mostly careless mistakes of sending the wrong item when the product boxes state the item is different than the auction description). This is now around 60% of the items I’ve ordered. Previously it had been closer to 25% of the orders being wrong, missing parts or damaged when listed at 3/3. I’ve noticed boxes are missing lot #s recently as well, which seems to be slowing down the return process and I have not yet heard back whether or not these items will be accepted for return & credit.
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Customer service SUCKS
I had 2 packages with 2 tracking numbers for pick up. When I went there, the second one was nowhere to be found so I was told they would track it down and let me know. It is now TWO MONTHS LATER and I have not received anything! I have tried to reach out a number of times and have been told “it’s past the 14 days for pick up etc.” BUT I went there to pick up within the 14 days. I have been going in circles with these guys and getting NO WHERE!! I hate not being able to talk to someone on the phone.
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Great Auction
Great auction, well described items
Disorganized
The information isn’t all correct on items, the prices to compare to are all over the place, shipping takes 3-4 weeks to get to Yorkton. Not 2 as I’ve been told. I haven’t gotten any shipping information or that my items have been shipped and I was told when I asked about shipping times that there has been an item shipped. Very disorganized.
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Wish we got what we thought we purchased
I’ve now purchased from 4 of their auctions now. The first one everything was good. 2nd one things that said they were 3/3 good condition came broken and not with all the pieces and well I bought 3 bras 2came and they weren’t the ones advertised so very disappointing. Also a long strand of outdoor lights came not working as well. On top of this some of our items never came that we purchased and there is t any place to on the app to see your purchase and see what they delivered from your purchase. So we aren’t aware it these items are missing or just not here yet but it’s been weeks since the auction.
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Beware
My issue is not with the app, it is with the company itself. False listings and customer service that is so poor it will shock you. I will never do business with them again.
Total rip off.
The buyer premium you pay for an item you bid on is an absolute rip off and a joke. You bid on an item and then get charged 18% on every dollar you spend. So you’re ultimately paying 23% tax on what you buy. Will no longer be using this app.
