Do not play!
Response from developer
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that it can be frustrating when gameplay does not result in the outcomes you hoped for, particularly after a significant amount of play. Please note that game outcomes are determined using RNG (Random Number Generator) technology, which means that every spin and game round is completely random and independent. Previous results or the amount played do not influence future outcomes. Wins, bonuses, and jackpot features are ultimately based on luck, and experiences can vary significantly from one session to another. While we understand your concerns, game outcomes are not adjusted in favour of or against individual customers. We appreciate your feedback and thank you for sharing your experience.
Money missing from account
Response from developer
Hi there, we are sorry to hear about your experience and understand your concerns. To investigate this matter further, we would require your username or registered email address so that we can review your account activity and assist you accordingly. Alternatively, you can also contact us via live chat or email (support@megacasino.com) for further support. Regarding the delay in responses, while we always aim to assist customers as quickly as possible, there may occasionally be longer waiting times during peak periods. Please rest assured that all live chat requests are responded to, and our representatives are doing the outmost to assist all the customer at the best effiecient way possible. We appreciate your patience and understanding. Once we receive your account details, we will be happy to look into this for you.
Oszukaństwo
Response from developer
Cześć, przykro nam słyszeć, że miałeś problemy podczas gry. Aby zapewnić płynniejsze doświadczenie z rozgrywki, prosimy o stabilne połączenie Wi-Fi, ponieważ dane mobilne mogą czasem powodować przerwy lub problemy z wydajnością podczas rozgrywki. Zalecamy również upewnienie się, że: Aplikacja jest zaktualizowana do najnowszej dostępnej wersji Oprogramowanie Twojego telefonu jest zaktualizowane do najnowszej wersji dostępnej dla Twojego urządzenia Te czynniki mogą przyczyniać się do płynniejszego działania gier i mogą pomóc rozwiązać problemy z ładowaniem lub wydajnością.
Bad Scam
Response from developer
Hi there, Thank you for your review. We would like to clarify that most of our promotional offers, including free spins, are linked to a deposit requirement. If you saw an offer stating that 150 spins were available without any deposit, please send us a screenshot or link to where this was displayed. We’ll be happy to investigate this further. You can share the details with our customer support team via live chat or email (contact@gentingcasino.com).
Poor customer services
Response from developer
Hi There, we understand how frustrating delays can be. We’re doing our best to process withdrawals quickly. Please contact us on chat, Facebook or by sending an email to support@megacasino.com with your details, and we’ll ensure this is sorted out for you right away. Thanks for your patience and feedback!
