Do not play!
Response from developer
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that it can be frustrating when gameplay does not result in the outcomes you hoped for, particularly after a significant amount of play. Please note that game outcomes are determined using RNG (Random Number Generator) technology, which means that every spin and game round is completely random and independent. Previous results or the amount played do not influence future outcomes. Wins, bonuses, and jackpot features are ultimately based on luck, and experiences can vary significantly from one session to another. While we understand your concerns, game outcomes are not adjusted in favour of or against individual customers. We appreciate your feedback and thank you for sharing your experience.
Money missing from account
Response from developer
Hi there, we are sorry to hear about your experience and understand your concerns. To investigate this matter further, we would require your username or registered email address so that we can review your account activity and assist you accordingly. Alternatively, you can also contact us via live chat or email (support@megacasino.com) for further support. Regarding the delay in responses, while we always aim to assist customers as quickly as possible, there may occasionally be longer waiting times during peak periods. Please rest assured that all live chat requests are responded to, and our representatives are doing the outmost to assist all the customer at the best effiecient way possible. We appreciate your patience and understanding. Once we receive your account details, we will be happy to look into this for you.
Oszukaństwo
Response from developer
Cześć, przykro nam słyszeć, że miałeś problemy podczas gry. Aby zapewnić płynniejsze doświadczenie z rozgrywki, prosimy o stabilne połączenie Wi-Fi, ponieważ dane mobilne mogą czasem powodować przerwy lub problemy z wydajnością podczas rozgrywki. Zalecamy również upewnienie się, że: Aplikacja jest zaktualizowana do najnowszej dostępnej wersji Oprogramowanie Twojego telefonu jest zaktualizowane do najnowszej wersji dostępnej dla Twojego urządzenia Te czynniki mogą przyczyniać się do płynniejszego działania gier i mogą pomóc rozwiązać problemy z ładowaniem lub wydajnością.
Bad Scam
Response from developer
Hi there, Thank you for your review. We would like to clarify that most of our promotional offers, including free spins, are linked to a deposit requirement. If you saw an offer stating that 150 spins were available without any deposit, please send us a screenshot or link to where this was displayed. We’ll be happy to investigate this further. You can share the details with our customer support team via live chat or email (contact@gentingcasino.com).
Poor customer services
Response from developer
Hi There, we understand how frustrating delays can be. We’re doing our best to process withdrawals quickly. Please contact us on chat, Facebook or by sending an email to support@megacasino.com with your details, and we’ll ensure this is sorted out for you right away. Thanks for your patience and feedback!
Bad Game
Response from developer
Sorry that you feel this way. We're a fully licensed casino so everything we do is according to the rules and regulations set by our governing bodies. We are however sorry that you feel otherwise but should you wish to discuss your concerns in depth, you're welcome to reach out to us.
They Do Pay Out!
You just need to be patient and wait for the money , you can also email them and give them a call which i done and they were very nice over the phone and the person on the phone has made my waiting faster and i’ve got it in the next 4 hours.
Response from developer
Hi There, we are sorry to hear of the issues you have faced and we would like to resolve any ongoing issues you may have, please contact us on Live Chat or send an email to support@megacasino.com so we can help further.
Withdrawal
Response from developer
Hello, thanks for taking some time to leave your review. Our team does its best to process withdrawals within a few hours but this may not always be possible due to checks on the withdrawal requests we do on our end. We are sorry for any delays you may experience.
Scam
Response from developer
Hi There, we are sorry to hear you were unable to place a withdrawal. We would like to look into this further for you so please join us on Chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you.
Don’t pay out
Response from developer
Hi There, Please note that when you request a withdrawal, all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer. If you wish to discuss your concerns further, please join us on Chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Nothing wrong with this site,the best,I withdraw 500£ ,in 1 minute 🫶😎
Response from developer
Hi there, Thansk so much for your kind words and taking the time to leave a review, we appreciate your continued support :)
Withdrawal
I am sorry to hear your withdrawal was delayed.
Your card withdrawal of £500 is pending review and our goal is to review these within a few hours, however some delays can occur in relation to our standard checks and verification.
You will be notified by email when there’s an update.
Following the approval of the withdrawal on our end the funds should be on the account in 2-7 working days.
You can place a cooling-off on the account through our Player Limitation page in your personal area, to protect winnings in the account from play as there's a maximum of 1 withdrawal at a time.
If you have any further questions, please don't hesitate to contact us.
Have a nice one!
Response from developer
Hi There, we are sorry to hear of the issues you have faced with your withdrawal and we would like to resolve any ongoing issues you may have, please contact us on Live Chat, Facebook or send an email to support@megacasino.com so we can assist you further.
Do not pay winnings
Response from developer
Hi There, we are sorry to hear of the issues you have faced and we would like to resolve any ongoing issues you may have, please contact us on Live Chat or send an email to support@megacasino.com so we can help further
Never play this!
Response from developer
Hi There, we are sorry to hear of the issues you have faced and we would like to resolve any ongoing issues you may have, please contact us on Live Chat or send an email to support@megacasino.com so we can help further
Don’t use
Response from developer
Hey Ewan, sorry to hear you have been struggling to login. Feel free to contact us on Live chat or via email to get this looked into and sorted out as soon as possible.
This company is a total scam
Response from developer
Sorry that you feel that way Lucas. We're a fully licensed casino so everything we do is according to the rules and regulations set by our governing bodies. We are however sorry that you feel otherwise but should you wish to discuss your concerns in depth, you're welcome to reach out to us.
Doesn’t pay winnings
Response from developer
Good day, We can assure you that if we have all the necessary information to proceed with a successful withdrawal, we will of course proceed with this without hesitation. Our support is not live so responses may take some take but we can assure you that if you've reached out with your issue, we'll get back to you as soon as possible to assist you.