Cant migrate from airrater.
My old password and id wont login to original record of last few years. How do i reset that password so i can access this data
Ad-ridden bloatware
No good. You have prioritised ads over information. Why can’t you (melb uni) rise above this adware nonsense and make app free?
This app has been totally ruined by pretty pictures obscuring the actual info.
This app used to be very simple. It would just bring up warnings and easily intelligible graphics and results. Now a “designer” has tackled it, and the first thing they came up with is a pretty picture of a house as starting point. This conveys zero information and needs an explanation button that says, “What does this mean?” How ridiculous is it to start with a graphic that they clearly know doesn't mean anything to anyone, and then add a button to explain it? To get the actual useful information, you have to scroll down through different screens. Why this information isn’t top dead centre. I don’t know, unless it’s just to make sure you look at the advertising. Overall, the baseline info is useful, but the GUI is an absolute disaster.
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Changed
Since the app format changed it’s been ridiculous
I loved this app before they changed it
It would be simple with today’s pollen read now it’s like a maze trying to figure out what the level is on polllen and grass I hate it now
I loved this app before they changed it
It would be simple with today’s pollen read now it’s like a maze trying to figure out what the level is on polllen and grass I hate it now
New App Interface 👎🏼👎🏼
The old app interface was much better, go back to that with the new information contained.
The new interface is too busy, full of images that are not relevant and too large.
Definitely not an improvement.
The new interface is too busy, full of images that are not relevant and too large.
Definitely not an improvement.
Don’t like new update
I’m not impressed with the new design update. It’s too difficult to navigate and get basic information. The new symbols are confusing and I have to constantly look around for the meaning of the symbols. I’ve dropped the rating from 5 to 1 star, it’s not an app I’ll use anymore if it stays like this. My subscription will be cancelled before due too.
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Much better when it was free
Usage, notifications, performance were all better before.
Update ruined a good app
Sadly the new update (late 2025) has destroyed this app.
“Forecast” every day is exactly the same.
Obnoxious ads.
This is a detriment to public health now.
“Forecast” every day is exactly the same.
Obnoxious ads.
This is a detriment to public health now.
Latest update terrible
The latest update is terrible to navigate it it no longer clear about the forecast of allergen. Now more difficult than ever. Go back to the previous look please
Terrible
Used to be a fantastic app. Now they want $$ and it’s just not worth it. I only used it for the Allergens so I knew when to avoid being near certain plants. This could be detrimental for Asthmatics and anyone with lung issues.
Terrible.
What have you done to this app. Paid my annual subscription but can’t log in. Horrible interface to boot. No support. Heads need to roll.
Fixed what wasn’t broken
This app used to be great. The “redesign” is unfortunately, awful. It hides what you want to know below ads and vague “check conditions” statements.
Fails with older iOS?
Seems to fail with my iOS 15.8 phone when I click for more information on a current status.
“e.toSorted is not a function “
“e.toSorted is not a function “
Not precious.
It is not precious.
What happened?
I used to really love this app as it was very helpful but ever since the change of hands I’ve not been able to use my premium account. Tried to use my details on the Airrate website with no success so I cancelled my premium membership that I brought through the App Store then try to upgrade again through the new app and it won’t let me. Help
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Response from developer
Hi, we're very sorry for the trouble you have experienced. Can you please get in touch with us at theteam@airhealthlab.com and we'll help you restore your premium subscription. The AirHealth team.
Can’t set up profile
There are buttons missing to complete setting up the profile.
I get to the page that explains newsletters may be available. There is no button to move to the next page to complete profile set up.
No fix yet.
I get to the page that explains newsletters may be available. There is no button to move to the next page to complete profile set up.
No fix yet.
Bugged out
The new interface is obviously full of more data and information but at the expense of simplicity for the end user unfortunately. The profile creation system is completely bugged (missing “save” or “next” buttons) so I can’t even create said profile, and then I couldn’t find anywhere in the app to report a bug or contact the devs. I did send a test notification though lol.
I’m surprised this hasn’t been ironed out beforehand. Also I’d only buy a subscription if it removed the egregious ads. I don’t need to see a full page ad for Asthma every time when I don’t have it.
I’m surprised this hasn’t been ironed out beforehand. Also I’d only buy a subscription if it removed the egregious ads. I don’t need to see a full page ad for Asthma every time when I don’t have it.
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Response from developer
Apologies for the issues you have experienced and thank you for the feedback. We are currently working on a fix relating to profile creation and it will be resolved in the coming days. There are contact details within the Melbourne Pollen page in the app store (theteam@airhealthlab.com) however we will look to add these details also within the app. Premium subscription does indeed remove the advertisements.
Can’t proceed further
App stuck at newsletter screen and can’t process further, poor testing done before releasing. Please fix it!
Hate the new interface
What’s the point in adding special features such as reports if you take away maps in premium? The interface used to be clear and informative . Now I feel like I have to pay too much for daily check ins that are a matter of public health . The thunderstorm asthma map is a matter of public health .
And what is other allergens ? What does that means?
And what is other allergens ? What does that means?
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Response from developer
Thank you for the feedback and sorry to hear the new interface hasn't met your expectations. The map feature is available in the premium subscription, however in not available in the the free version. Manual and automated pollen counting and forecasting is an expensive service and we require support from users to keep the service running and improving. Victorian thunderstorm asthma alerts are available free in the VicEmergency App and on the website https://emergency.vic.gov.au/prepare/#thunderstorm-asthma-forecast. Other allergens includes Birch, Cypress, Eucalypts, Olive, Plane, Plantain and Alternia.
Great app
I’ve been using the app since 7 years ago and it’s completely changed the way I understand my hay fever. This is the only app that I don’t mind subscribing to, looking forward for the new features. Keep up the good job!
