A reason not to buy
This app is deeply frustrating. The 90s design is one thing - I can deal with this - but the limitations in setting the unit and the ambiguity in what’s going on without recourse to comparisons of reports undermines the whole offering. I can’t tell you how good the hardware is because the software is so bad…
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Absolute horsesh’t
Trash application. Do better. We pay enough for the hardware, so we would expect you to offer a decent product.
Poor
I honestly think if the app was improved Mitsi aircon would be industry leading. Can’t access half the features on the app as you can on the physical remote. Very basic app and hard to navigate, not very intuitive! Such a waste for such a big company.
Update: app never updates still misses night mode, air purification, vane L/R control, etc
Very poor.
Update: app never updates still misses night mode, air purification, vane L/R control, etc
Very poor.
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Terrible
Like every other review on here, absolutely terrible
Hopeless
I’ve tried for 2 hours now to connect my heat pump to my local network. If I scan the barcode, app says it's not recognised. I tried entering the MAC and ID manually; nothing happened.
I tried submitting a support request via the app. This advises to add as much detail as possible. Having typed in model numbers (indoor unit and Wi-Fi module) and included the steps I'd tried, the submission page said only up to 255 characters.
How disappointing.
I tried submitting a support request via the app. This advises to add as much detail as possible. Having typed in model numbers (indoor unit and Wi-Fi module) and included the steps I'd tried, the submission page said only up to 255 characters.
How disappointing.
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Dreadful
You’d have thought a company the size of Mitsubishi would have been able to produce something better than this. The user experience is awful and far from intuitive for the consumer. It’s been designed for an engineer not the end user and the only reason I have it is because there are no alternatives. The main physical controller isn’t much better, so there’s a huge opportunity to make the whole app user experience positive rather than painful. Come on Mitsubishi, you can do better than this!
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Terrible
One of the worst apps I’ve ever come across, complete time waster
Seriously dated
Poor functionality, terrible interface.
Coming from a Daikin system, this is terrible!
Coming from a Daikin system, this is terrible!
Bad design. Not intuitive. Requests unnecessary personal data.
No warranty info. Does not store serial number info of equipment.
Difficult to connect heat pump to WiFi.
When you start the app you need to go through a very lengthy registration process capturing lots of unnecessary personal information.
Very cumbersome form layout. Cannot see what I’m typing in because keyboard blocks the input field and security questions are obfuscated by dots. Need to repeat answers correctly even though I can’t see what I’m typing….
I finally register and try to connect to WiFi, but error message says “device not registered”. Click on support button and just get a message saying “no support available”.
On the Mitsubishi website they just show pointless adverts promoting the app, but no info about how to actually set it up.
Support form has tiny character limit that only appears after you have typed everything.
Very poor design. Looks like it was designed as a school project 20 years ago. Utter waste of time!
3rd-party apps like Homey are much better.
Difficult to connect heat pump to WiFi.
When you start the app you need to go through a very lengthy registration process capturing lots of unnecessary personal information.
Very cumbersome form layout. Cannot see what I’m typing in because keyboard blocks the input field and security questions are obfuscated by dots. Need to repeat answers correctly even though I can’t see what I’m typing….
I finally register and try to connect to WiFi, but error message says “device not registered”. Click on support button and just get a message saying “no support available”.
On the Mitsubishi website they just show pointless adverts promoting the app, but no info about how to actually set it up.
Support form has tiny character limit that only appears after you have typed everything.
Very poor design. Looks like it was designed as a school project 20 years ago. Utter waste of time!
3rd-party apps like Homey are much better.
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Feels antiquated and uminsğiring
It’s so badly created that it’s not intuitive or user friendly. The navigations within the app feels too old fashioned. I can’t imagine even change the temperature of the hot water though not sure if this is because the installers limited my access to certain features. Overall it’s a terribly built app.
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Mr
The product itself is excellent but the Melcloud controller I have no idea whatsoever how to use it. I am completely lost. I spent hours but I controlled the system through the mobile app. What a disaster
Garbage
It works 10% of the time at best. Useless. Says the unit is on when it’s off, if it’s off and I turn it on nothing happens…utter waste of time.
Really - is this as good as it gets
I would love to be at the meeting where somebody signed this app off as somehow anything other than retro, slow, and poorly designed. From registering where there are fields that are compulsory but not obviously so (Address 2), to putting in your address several times. The whole thing is a total mess of UX that harks back to 90’s internet.
And tangential to this, but the only reason you would be using this apps is trying to get the aircon unit paired within your own wifi. What an absolute mess of an experience. This is a terrible app.
And tangential to this, but the only reason you would be using this apps is trying to get the aircon unit paired within your own wifi. What an absolute mess of an experience. This is a terrible app.
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Initial test of app
System multi split with 4 internal units. My installation was only carried out yesterday 1st October and after the nightmare setting the system to my Wi-Fi - The installers worked wonders. I soon linked the system to my Amazon Alexa. Each unit has to have a unique name carried out in the setup. It seems you can only control the temp setting and power on and off in Alexa. When powered on it reverts to the last setting. In summary if you want voice control it is worth having, but if not the supplied remote works better than the app making it a pointless download although I have not tried remote control from a different location yet.
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Très bien mais….
L’application est sympathique, chez soit ou à distance on peut faire ce que l’on veut. Toutefois, il manque pleins de fonctions de la télécommande et c’est dommage, sa permettrait d’avoir une application au mois identique à la télécommande. Côté ergonomique on peut faire quelques chose de mieux comme le réglage de la température avec le souder pas pratique je trouve.
Autre chose, il m’est impossible de charger des photos prises avec mon iPhone, que se soit en JPEG ou en PNG: l’application refuse systématiquement alors si quelqu’un a une solution je suis preneur.
Enfin, en étant « admin « et donner l’accès aux invités j’ai relais que se soit plus détaillé, comme le choix d’interdire de passer en mode chaud quand on demande du froid. L’ajout d’un widget serait un plus et une compatibilité avec l’AppleWatch serait top!!
Autre chose, il m’est impossible de charger des photos prises avec mon iPhone, que se soit en JPEG ou en PNG: l’application refuse systématiquement alors si quelqu’un a une solution je suis preneur.
Enfin, en étant « admin « et donner l’accès aux invités j’ai relais que se soit plus détaillé, comme le choix d’interdire de passer en mode chaud quand on demande du froid. L’ajout d’un widget serait un plus et une compatibilité avec l’AppleWatch serait top!!
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Can’t even Register my AC
I can’t even register my AC by scanning the QR code or entering it manually. Sent a support request but no response from Mitsubishi
Tres de se connecter au wifi sur freebox
Voici comment j ai fait appuyer au moins 10 sec sur reset en meme temps j ai cliquer sur action ds melcloud reinitialiser l interface wifi ensuite lancer wps sur freebox via le ajouter un appareil de freeconnect et des la box en recherche wps cliquer 2 sec sur le bouton mode
Dreadful app
Despite installing a Mesh network extender in the loft space adjacent to the Mitsubishi WiFi adapter, the Mel Cloud app refuses to work. So if I want to boost the water temperature I have to get the loft ladder down and go into the loft to access the control panel! Not very 21st century….
Waste of time
The Ecodan air source heat pump installers assured me that remote control of my system would be easy with this app, much better than with my existing Hive heating controller. NOT- it is way too basic and lacking functionality. Surely the techies at Mitsubishi could come up with something better than this. Can I have my Hive back please?
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Pointless
Easily one of the worst apps I’ve ever seen. Useless and a waste of money. Zero features and a terrible UI. Just hope Mitsubishi update it as a decent app to control your heating/hot water should be standard nowadays