Membr User Reviews

Membr
Membr
Fit Cloud Technology Limited

Customer Experience

Positive experience6.7% of reviews
Neutral6.7% of reviews
Negative experience86.7% of reviews

~ Based on 30 written reviews from the US App Store.

Is Membr Safe?

Not enough ratings yet to assess Membr.

Is Membr Legit?

Membr appears to be a legitimate app. AppsHunter Legitimacy Score for Membr is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t even display the access pin

The one simple thing I wanted the app for, to show my the pin for the gym until I remember it. It doesn’t even display that….

Useless

Wont let me book any classes, its useless and very frustrating, tried downloading it again, wont do anything.

I can’t log in

When I first signed up no issues booking classes. When I changed my phone it will not allow me to log in :-( the keyboard won’t stay on to allow me to type in details!!!

Response from developer

Thanks for getting in touch. If you are still experiencing the same issue, please contact us directly at app@membr.com with the name of your gym facility and the email you use to log in, so we can help you with the Membr app!

charlie

Just downloaded the app to book classes but it says the email isnt valid dispite having the membership, how do i fix this?

Response from developer

Thanks for getting in touch. Please contact us directly at app@membr.com with the name of your gym facility and the email you use to log in, so we can help you find your way with the Membr app!

Change your mind about a class..

So as you know.. sometimes you change your mind, 2 hours before the class was up, I tried to cancel the booking I made, made the booking very late last night and decided to change my mind in the morning, but... got hit with the “member_classes.list.preventionCancellation” meaning I am unable to my own bookings in the “manage my bookings” section of the app, seriously, this is very annoying. I even woke up to try and cancel.

Emailed my gym.. hopefully they check the emails regularly. But only book if you can definitely go as trying to cancel a class is like asking for a refund from the tax man! So darn difficult although it should of been smooth sailing to cancel as it’s easy to book classes.. not to cancel.

Please sort this app out or make a actual simply gym app, all the others gyms have apps that are up to date. Your behind the times!

The stats option doesn’t work either..
The request work out doesn’t work.
Cancel a class doesn’t work and feels like you get penalized for canceling.

I am really struggling here to see what is the point of the app. The app is very under developed and very cheap..

The only thing that works is changing your picture and making a class booking. That’s all.

Hopefully this app will get a major update or simply gym will make there own official app that functions properly.
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Pointless

I can’t book anything with this app, cancelled my gym membership.

Doesn’t work

Hi be downloaded this 3 times and it doesn’t actually do anything. Considering I need it to book in to my gym when it opens it’s rather inconvenient. There is no way of accessing this app as there are no prions given to me to do anything once downloaded

Response from developer

We appreciate you getting in touch. Please contact us directly at app@membr.com with the name of your gym facility and the email you use to log in, so we can help you find your way with the Membr app!

Good for booking classes

Good for booking classes but would expect them to then come up in activity log.

The arrow that bounces above the ‘+’ is THE most irritating thing... it doesn’t need to be there!

Response from developer

Thanks for taking the time to write us a review. We are always working to improve the app and we truly appreciate your feedback which we have now forwarded on to the Product Team.

Still pointless

Over a year later since I first tried and many updates and this app is still pointless can record a stat or set up a plan or log anything in fact ,

Response from developer

Hi, we are really sorry that you are having issues. Please update to the latest version of the app to resolve the issue. Thanks

Impossible to use

The app won’t let you add a type of stat ... just says ‘no data found’ in dropdown box so I can’t add any fitness stats 👎🏼

Response from developer

Thanks for getting in touch! It sounds like your gym might not have enabled the Stats feature. Please speak directly with your gym for more information.

Very basic

The concept is good but it seriously feels like it’s a job half done. I can’t add stats despite it having the option in the app which is quite annoying as I’d like to keep a track of my progress.

Response from developer

Thanks for getting in touch! Please speak with your gym for more information regarding how to access all available Stats through the Membr app.

Can’t book classes

Downloaded to see class timetables and book but the only class displayed is Gym Induction and Jomba. Disappointing

Response from developer

Thank you for getting in touch. Please speak with your gym for more information regarding how to access bookings as they are the ones who create the class schedule and manage how you view and book classes.

Only good to book classes

Can book classes but that’s it. Cant see training guides after downloading them.

Response from developer

We're sorry to hear that you've had a negative experience with the app. Once downloaded, your workout plans can be found in My Training. Don't hesitate to get in touch with us at app@membr.com if you have any issues or questions!

Not bad

I love how helpful this app is when it comes to creating workouts. I’m new to this whole gym thing so I don’t know much about equipment and how an each exercise looks so the videos really help. The only thing I’d say is that I can’t edit my workouts or exercises if I make a mistake after I’ve saved it so I have to delete the whole workout and recreate it.
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Response from developer

We are happy to hear that you are making use of our create your own workout feature. One way to change your workout is to edit once you start a plan. This means you can change the number of reps, add more sets, select different weights, and adjust the rest time. Our developers are always working to create a more user-friendly experience & we truly value your feedback. Don't hesitate to get in touch with us at app@membr.com if you need any support!

Problems with advanced bookings

I’m new to this app, & my current gym. When I joined I was told I could book classes 6 days in advance using this app.

However, when I try to see which classes are available more than 3-4 days in advance the listings jump up & down on my screen making it difficult to see which classes are on & when.

Is anyone else having this problem?

If so, what can I do to stop this happening as I’m missing out on classes I’d like to attend.
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Response from developer

We truly appreciate your feedback. Our developers are always working to create a more user-friendly experience. Please get in touch with us at app@membr.com so we can help you find your way with the Membr app!

app does NOT work

I put my correct email and correct password
and when i tap log in a box pops up asking to accept terms an conditions. I tap accept but nothing happens afterwards. I’ve re set my password because i thought that was the problem. I tried again I tap accept and nothing happens. I delete the app and re download it and same story. I try logging in online on safari
and i have no problems works straight away.
so the app NEEDS fixing.
(ps i have iphone xs Max)
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Response from developer

Hi there! We appreciate you getting in touch with us. Please send us your user name at app@membr.com, so we can help you log in and use the Membr App.

Would be good if it saved your workouts

I only use this app to book classes, but the feed is constantly empty? There’s an option to log stats but that doesn’t actually work, it says there are never any stats to log.
I think it would be useful if the app could save the workouts you have completed, or show them on a calendar. I agree with other users that the simple addition of showing the day of the week alongside the date would save hassle. Hope this helps
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Response from developer

We truly appreciate your feedback. Our developers are always working to create a more user-friendly experience. To update your activity feed, you should manually add in your workouts - classes don't display in the activity feed. Please speak with your gym for more information regarding how to access logging your stats. Don't hesitate to get in touch with us at app@membr.com if you need any further support!

Bit more user friendly needed

Hi Team,
Thank you for the app.

It would also be nice to support english.
Allow to copy the text to translate myself.
Only date? May be easier to have day of the week also include. May be Mar 10th 2018, Wednesday?

So so very poor

My experience of using this app is SO poor I nearly left the gym I’d joined because of it.

Some fundamental points have been missed by the developers the most major being that NOBODY books classes for the week ahead by numerical date alone so you have to constantly refer back to a calendar when booking to see what actual day you are booking on. Infuriating beyond belief.

Also the app prevents you booking new classes if you miss 2 classes however whatever they use to calculate this is flawed as I am being blocked on a regular basis despite signing and and attending every class.

The body goals function is valueless to any serious fitness enthusiast and appears to be an afterthought.

Hugely disappointing piece of programming.
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Response from developer

We're sorry to hear that you've had a negative experience with the Membr app. We understand how booking classes could be confusing and value your feedback. Please be advised that it's your gym that sets the number of missed classes that would then prevent you from booking further classes. Don't hesitate to get in touch with us at app@membr.com if you need any support!

Frustrating to use

I frequently open the app to be told I have not booked any classes.
When trying to book a class, it constantly jumps around the list, so it’s difficult to tell which day I’m looking at. Would be better if you could choose a date, instead of trying to scroll to it.

Response from developer

Hi, sorry to hear that this is frustrating. To select a specific date for a booking, click on the add booking button and when you see the bookings available there is a search icon in the top right corner (magnifying glass) which allows you to select a specific date. Please let us know if there is anything else we can help with. Thanks