Memento: Group Videos & Albums appears to be a legitimate app. The AppsHunter Legitimacy Score for Memento is 88 out of 100 points across 7 verification signals from App Store and developer data.

Memento User Reviews

Name: Memento: Group Videos & Albums
Rating: 4.8 (968 reviews)

Memento: Group Videos & Albums

Punchbowl, Inc.

🌟 Lifestyle

📷 Photo & Video

Customer Experience

Positive experience30.8% of reviews

Neutral7.7% of reviews

Negative experience61.5% of reviews

~ Based on 52 written reviews from the US App Store.

What users say

Summarized from real user reviews of Memento. Based on 968 reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

🎉Easy to use
💫Great finished product
👍Excellent customer service
🎁Helpful for special occasions

Negative things

🐛Unreliable app performance
💰Billing and subscription issues
🤯Poor user experience
🚫Lack of customer support
🔍Difficult to find/use features

Is Memento Safe?

Memento: Group Videos & Albums appears safe based on user ratings. AppsHunter Safety Score for Memento is 95/100.

This assessment is based on 968 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience

1.4% of ratings suggest some concerns

3.3% of ratings point to a risky experience

~ Based on 968 App Store ratings for Memento.

Is Memento Legit?

Memento: Group Videos & Albums appears to be a legitimate app. AppsHunter Legitimacy Score for Memento is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible and they will charge you $90 each year against your will

This is a horrible app. I download the app two years ago and didn’t work. On top of that they have charged me $89 each year against my will. I called my CC company and they need this app to can let my “subscription” I sent multiple emails with no results. Avoid downloading this app!

VeDeFe

2 months ago

Response from developer

Hello, we’re sorry you didn’t have a great experience. We checked with our Support team and confirmed that they responded to your inquiry and issued a refund. We also offer a 30-day money-back guarantee. If you have any additional questions or concerns, please reach out to help@memento.com. We respond to emails very quickly and are always happy to help.

Great app!

Puts a video together in 10 time!

Nikkistreatz

5 months ago

Birthday video

I’ve used memento on a several occasions for birthdays and graduations and work events and it’s always such a huge success!

MD Shelley

6 months ago

Buyer beware

It appears that even after you cancel your subscription, they still bill you and then only refund part of it.

The functionality of the app works great, the lack of ways to interact with the company leaves a lot to be desired.

I will never use this platform again and will definitely be letting anyone who ever happens to mention it to find something else.

ibetthisnameisfree

6 months ago

Response from developer

Hi. Thanks for reaching out. We’re sorry you didn’t have a great experience. We do offer a 30-day money-back guarantee. Please reach out to help@memento.com, and we will help you sort this out. We respond to emails pretty much right away, so rest assured, we'll get back to you very quickly.

New User

So many good features until the video is created. It becomes a struggle to go back and edit. Hard to find on line help/tips

Donor Jeff

7 months ago

Live this

Easy to use fun to make the recipient really enjoyed this

roiaka3

8 months ago

Excellent Customer Service

I got billed for the yearly membership, but I thought (and intended) to sign up for the monthly membership. Customer service was prompt and easy!

The concept is great and the app is easy to use so far.

EricaB2012

8 months ago

Blurry photos

Sent two photoshoots to clients thinking this might be a superior alternative to flash drives or cloud links. The photos were blurry due to data in the file transfer being cut in half.

How embarrassed am I after realizing my photos were blurry via memento as oppose to original photo? Humiliated.

Do not use this app if you have a photography business.

SDBoyne

9 months ago

Response from developer

Hi there, we’re so sorry to hear about your experience. Depending on your subscription level, your photos may be shown in Display Quality, rather than the Original HD Quality, which is noted in our Features Overview. Please reach out to help@memento.com with your account details so we can take a closer look.

Trash app

What a god awful experience. Click the link to download the app. It installs, you have to allow paste or it won’t take you to the group video. There is no mechanism to join a group video (maybe I should hunt around this worthless garbage app?). No it wants you to sign up. Click away and the screen goes blank.

amulz

10 months ago

Response from developer

Hello, thanks for reaching out. We’re sorry to hear that you ran into some issues. Can you send us a note at help@memento.com with your account details so we can help troubleshoot the issues you mentioned? We’d like to help!

Unreliable

I wish I loved this more but to save people the trouble, I find the app unreliable and needing more improvements. I have had many people tell me they recorded a video, uploaded but did not receive confirmation so I was unable to retrieve many videos. It was such a hassle and what’s supposed to be non stressful has added more stress. I do not recommend using this app.

eats_hitomi

10 months ago

Response from developer

Easy to use!

The app is easy to use the product is great! I do wish there was an option for subtitles for hearing impaired recipients, but overall loving this app and the ability to bring us all together!

Coloradoadams

a year ago

Response from developer

Hello, thanks for the feedback! We’ve passed your note along to our Product team. Please feel free to reach out to help@memento.com if you have any additional thoughts. We’re always looking for ways to improve the app, so we’d love to hear from you.

Can’t cancel subscription

Signed up for subscription service, and then deleted my account. After your account’s deleted, there’s no way to cancel your subscription without getting in contact with them so I’ve been getting charged for months for an account. I don’t even have.

EDIT: They refunded me for the months this was the case, that is still a poor service model. Subscriptions should be canceled upon deletion.

Wildonvegas

a year ago

Response from developer

Hi, thanks for your feedback. To clarify, account deletion and subscription cancellation are separate actions. However, once an account is deleted, the subscription will not renew, and you should not be charged further. We’re glad we were able to resolve this for you.

Can’t click anything - doesn’t work

Completely dead app. Tried clicking on any buttons in the product, works once every 15 clicks. Even updated the app. Please fix this.

BeckyB7476

a year ago

Terrible user experience

Don’t spend you money on this. It is so user unfriendly it’s absurd. I created a video with photos, worked on it all week and it’s gone and the option to use photos also seems to be gone.

Cillymom

a year ago

Needs to be better

The app is a nice concept but has some flaws.
I added a caption to a photo but the app attached it to a different photo.
Captions didn’t change when scrolling thru photos

Free version or very restricted.

Luv iPad

a year ago

Response from developer

I want my money back

This app is a hassle
Much easier to just do it myself on my laptop
Soo many glitches

WorstAppdontbuy

a year ago

Easy to Use

Loved the finished product! So easy to use, create and share.

Shower Daily

a year ago

Useless app

Seems to have a bug where you Can only see the first 8 videos in the app. You can’t scroll through to see any new videos submitted so have to go through the web version. So irritating!

Cara Jay Tasha

a year ago

Use a computer

As a company and product Memento is great, but the app is terrible. I haven’t once been able to open the app and access a video I’m the organizer for. I always just go online.

App Fndr

a year ago

Apple Phone issues.

Awesome app. Everyone that has an iPhone had issues trying to upload video through the app. You would record the video and no way was shown to specify that you were done and upload Luckily, we could upload videos through a browser or the link which saved the day.

NotoriusRaider