Mercedes User Reviews

Name: Mercedes-Benz Finance
Rating: 4.6577 (1189 reviews)

Mercedes-Benz Finance

Mercedes-Benz AG

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Terrible

Hardly ever works. Crashes. Can’t process anything I want to open or look at. Can’t send any of my communication requests to rectify. Website is no further help. I’m totally unable to view anything helpful and am yet to receive any assistance as half of my requests fail and the others I have no idea what happens with them. Horrific for a “luxury” brand.

Grillarea

2 months ago

Response from developer

We are truly sorry to hear about your experience, and we fully understand how frustrating this must be. The issues you’ve described — from repeated crashes to failed requests and lack of follow-up — are not acceptable and do not reflect the standard of service we strive to deliver. We take this very seriously, particularly as we aim to provide a seamless and reliable experience befitting the Mercedes-Benz brand. Please contact our dedicated support team again via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ and reference your previous requests, so we can investigate this urgently and ensure you receive the assistance you deserve. Thank you again for taking the time to leave your feedback — we truly value your comments and hope to provide you with a much better experience in future.

Terrible user experience

I have removed this app and reinstalled it twice now, as it was crashing. When it does let me in it’s displaying these little grey rectangles everywhere making it difficult to see the data on the page. Would be happy to upload a screenshot…

Vivdownunder

2 months ago

Response from developer

Thanks for letting us know, Viv, and we are really sorry this has been happening. It must be frustrating to reinstall the app and still see crashes and those grey boxes. For data privacy reasons we cannot see your details here, but you can contact us via the app help tab (if possible) and send us a screenshot there, or contact us via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ We'd Keep us posted on the outcome; we’d love to hear when everything is working for you.

Outstanding Amount

The Outstanding monthly amount no longer shows up, making it very difficult to work out how much is owing each month until it rolls over into the next month when it tells you that you have a certain amount owing.

Travpaul2026

5 months ago

Response from developer

Thanks very much for your comments, Travpaul2026. We’re working hard to implement various optimisations and will be very happy to take your feedback into account for future app updates. Don't hesitate to reach out to us if you have questions or need help; the app's help tab and our support team are standing by. Have a fantastic day further.

Haven’t been able to sign in

Haven’t been able to sign into this app for four years tried contacting Mercedes-Benz finance on a number of occasion and still can’t sign in they can’t seem to fix it.

simplex_harry

9 months ago

Response from developer

Hi there Harry, we sincerely apologise for this, have you spoken to our Mercedes-Benz app colleagues as the Finance app is part of the Mercedes-Benz app family? They may be able to assist with this. We’d love to help but we do not have any personal or vehicle-related data (data privacy). Our team can be reached via the Mercedes-Benz app help tab, 📞1300 762 718 * 24/7 (*free from landlines, charges from mobiles may vary) or 📩 digitalextras.aus@cac.mercedes-benz.com/ We’d love to hear how you got on, please let us know. May your day be wonderful, and don't forget to smile! 🥰

Crashes Far Too Often

I’m sure there were high hopes with this app - but it crashes WAY too often. It’s absolutely ridiculous. You’re automatically logged out after each use, and when you try to log back in you get a “things don’t appear to be working at the moment” text box. Apparently, things NEVER appear to be working on the app. Hopefully they can get it fixed, but I’m glad I won’t have to deal with it anymore.

Hhsibehe

a year ago

Response from developer

We are truly sorry to read this, Hhsibehe. We understand how inconvenient frequent crashes and login issues must have been. Please be assured that our developers will see this, but should you wish to share more feedback with us, please contact our colleagues via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ at your convenience. Thank you.

Excellent when you’re able to log in

This app has a lot of bug issues that need to be resolved. The app itself once you can get access past the loading stage is great but the app fails to load frequently when opened. Reporting the problem online has issues with the letter character and word limit for describing the problem. Would be wonderful to have a fix, as this has been an ongoing issue for months.

Coubrough3

a year ago

Response from developer

Hi there Coubrough3, apologies for the inconvenience, this issue has been reported to our colleagues so we hope that a fix will be imminent. Should you have any questions, then please call our colleagues via 📞1300 730 200 to avoid word limitations. Thanks for the feedback and we hope you have a wonderful day! 👍

Works 5% of the time

As per other reviews. The app continues to log me out, or comes up with things do not appear to be working. Honestly the app really on serves a limited amount of functions. It’s hard to understand why these things happen.

Big Dog 3720

a year ago

Response from developer

Hi there, apologies for any inconvenience! Please reach out to our colleagues via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ as they have your vehicle/personal details (data privacy) and can assist you further. Keep us posted on the progress; we'd love to hear! Best wishes and bye for now.

Terrible App

Always telling em to log in again. Enter my details and it tells me it’s already linked to another account….yes it is, my account, that’s why I’m trying to log in! Absolutely abysmal

85SG

2 years ago

Response from developer

We are sincerely sorry to hear of your disappointment 85SG, please reach out to our colleagues via the in-app function, 📞1300 730 200 or 📩 customerservices@mercedes-benz.com as they are best equipped to assist and look into this for you. We are sorry for any inconvenience this may have caused, and please let us know how you got on as we'd like to be sure all is working correctly. Thank you.

Never works

This app is never working when I try to log in.
It has caused many late fees and I can’t change the date of direct debt to match my wages.
It has given me so much grief a bad credit rating. DONT bother using it. I just have to call EVERY time.
In every review you just apologize and say call the Finance department. WHATS the Point!!!!!

Steigs

2 years ago

Response from developer

Hi there Steigs, we’d more than love to assist, however, we do not have your vehicle/personal details (data privacy). All we can advise is to contact our colleagues via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com as they have the tools to investigate this for you. Kind regards.

Good luck getting on the app

Genuinely one of the worst apps I have ever used! 8 times out of ten you will try to log in and it states that “things don’t appear to be working” and you cannot see any of your finance details at all. If you do manage to get on the app it is the slowest you will ever deal with, doesn’t matter how fast your internet is, the app will slow down to a snail speed.
Literally if I was just able to log on when I wanted and it wasn’t so slow, i would give 5 star rating but it is so frustrating to need info on my current loan but I can never actually get on

278;927272748949483737

2 years ago

Response from developer

Hi there, we sincerely apologise for the difficulties that you are experiencing in accessing the Finance app. Please give our colleagues a quick call as they have your personal/vehicle details (data privacy), and they can investigate further for you. They can be reached via the in-app contact function (if available), 📞1300 762 718 * 24/7 (*free from landlines, charges from mobile phones may vary) http://mb4.me/7hRKXDwr/ or 📩 me-connect.aus@cac.mercedes-benz.com/ Naturally we would love to hear from you again once this issue has been resolved. Best wishes and bye for now.

Excellent when you can actually log in

I have attempted to use this app quite a few times and as stated in title when you actually log in, it’s excellent tin terms of having all the information at hand. But, my issue is I guess I only manage to log in may be one in every 5-6 attempts. Today I can’t log in at all.

I have the Merceds me app as well and sometimes logging out of it cures the log in issues, but this could be a guess, or my imagination working.

AMG665

2 years ago

Response from developer

Hi there AMG665, apologies for the inconvenience being caused, our colleagues may be able to help. Please reach out to them via the in-app contact function, 📞1300 762 718 * 24/7 (*free from landlines, charges from mobile phones may vary) http://mb4.me/7hRKXDwr/ or 📩 me-connect.aus@cac.mercedes-benz.com/ and let them take a look at this for you. We’d love to hear when this has been resolved for you. Best wishes.

Unable to link my contract and use the app

It throws an error saying the contract doesn’t exist. I already have a physical copy of my contract for a while now, and all the information is correct.

Lakshay.venom

2 years ago

Response from developer

We are sincerely sorry to read this Lakshay, kindly reach out to our Mercedes me colleagues so that they can assist and look into this for you. Please give them a call via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com and they will happily assist you with this. We again are sincerely sorry for any inconvenience this may have caused, and please let us know via an updated app review when our colleagues have resolved this, we would love to hear that all is now working correctly. Thank you.

When it works it’s okay

This app crashes more times than it works. When it does work it’s slow to load the next page. I do like the graph that tells you repayments made and repayments remaining.

blankt tc

2 years ago

Response from developer

Hi there blankt tc, many thanks for your feedback, much appreciated! Sincere apologies for the app crashes, our colleagues will need to check this out for you. Please give them a call via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com and they will happily assist you with this. Please let us know how you got on; we’d love to hear! By the way, does this only make the app worth 1⭐ 😉

Flat out doesn’t work

I login and just get a “Request failed” message. Don’t tell me to call the 1300 number, just fix it. It’ll take a competent developer about 10 minutes.

struct78

2 years ago

Response from developer

Please accept our sincere apologies for the inconvenience this is causing struct78, our app development colleagues are working to resolve this issue. Once a fix has been created and tested will be released to the app. Kind regards.

Crashing

This app has kept on crashing despite many reviews mentioning this problem over several months. I would expect this to have received the required level of attention for the brand reputation.

segunolu

2 years ago

Response from developer

Hello segunolu, we are very sorry to read this, have you contacted our Finance colleagues regarding this? If not, then please reach out to them via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com and let them take a look at the connection issues for you. We’d love to hear from you again when our colleagues have resolved this issue. Best wishes and bye for now.

Worst app ever

Will never work. Has never worked since I’ve had my car and it’s been months. And don’t reply telling me to contact Mercedes finance support as I have done that several times and they just keep saying the app is down.

Halifax6

2 years ago

Response from developer

Sincere apologies for any inconvenience this is causing Halifax6. We would recommend a quick call to our colleagues via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com/ and they will be able to help with this. Please get back to and let us know when you are back in the app, we want to be sure all is working correctly for you. Best wishes.

Good luck - you’ll need it

This app would be lucky to work 50% of the time. Pretty annoying when you are close to finalising the finance and they want you to do everything using it.
This is enough to guarantee that I won’t use Mercedes Finance got the next car.

AC AC AC

2 years ago

Response from developer

Hi there, we sincerely apologise for any inconvenience that you may have experienced with the app. Our Finance app colleagues are always available to assist with any app performance issues or questions regarding the app. Should you need them, they can be reached via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com Kind regards.

Broken after recent Mercedes system updates

Ever since the recent update to Mercedes’ systems, this app no longer works. Constant “Request failed” errors. Tried logging out, reinstalling the app, still no good.

MattChooAU

2 years ago

Response from developer

Hello Matt, we apologise for the app performance issues, our colleagues will be able to assist you further. Please contact them via 📩 customerservices@mercedes-benz.com/ or phone: 📞 1300 730 200 and they will be able to help with this. Please get back to and let us know when this has been resolved for you, we want to be sure all is working correctly for you. Kind regards.

App broken

Ever since this update, the app has been broken, can’t even pay for my car. Let alone try it online. That doesn’t load either. Pls fix before I get screwed with interest and late fees

Kevo172638882

2 years ago

Response from developer

Hi Kevo, sincere apologies for the inconvenience this is causing, please delete and reinstall the app to see if this clears this issue. If it does not, then please call our colleagues via +44 (0)370 847 0700 Email: customerservices-mbfs@mercedes-benz.com/ Mo-Fr: 8 AM - 7.30 PM, Sa 9 AM – 12.30 PM and they will be able to assist you further. We genuinely hope that you do not incur any extra costs and naturally we would love to hear from you again once this issue has been resolved. Best wishes and bye for now.

Worst app on my devices.

If you log out it won’t allow you to log back in without calling the help line. Asks for photo Id even after you have previously provided it.
Waste of the last 3 hours of my life.

Razzy89

3 years ago

Response from developer

Sincere apologies for this Razzy89, this was not something that we were aware was happening. We hope that you now have full access to the app. If in future you experience any app performance issues our Finance colleagues will be more than happy to help. They can be reached via 📞 1300 730 200 or 📩 customerservices@mercedes-benz.com Best wishes.