Terrible
Response from developer
We are truly sorry to hear about your experience, and we fully understand how frustrating this must be. The issues you’ve described — from repeated crashes to failed requests and lack of follow-up — are not acceptable and do not reflect the standard of service we strive to deliver. We take this very seriously, particularly as we aim to provide a seamless and reliable experience befitting the Mercedes-Benz brand. Please contact our dedicated support team again via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ and reference your previous requests, so we can investigate this urgently and ensure you receive the assistance you deserve. Thank you again for taking the time to leave your feedback — we truly value your comments and hope to provide you with a much better experience in future.
Terrible user experience
Response from developer
Thanks for letting us know, Viv, and we are really sorry this has been happening. It must be frustrating to reinstall the app and still see crashes and those grey boxes. For data privacy reasons we cannot see your details here, but you can contact us via the app help tab (if possible) and send us a screenshot there, or contact us via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ We'd Keep us posted on the outcome; we’d love to hear when everything is working for you.
Outstanding Amount
Response from developer
Thanks very much for your comments, Travpaul2026. We’re working hard to implement various optimisations and will be very happy to take your feedback into account for future app updates. Don't hesitate to reach out to us if you have questions or need help; the app's help tab and our support team are standing by. Have a fantastic day further.
Haven’t been able to sign in
Response from developer
Hi there Harry, we sincerely apologise for this, have you spoken to our Mercedes-Benz app colleagues as the Finance app is part of the Mercedes-Benz app family? They may be able to assist with this. We’d love to help but we do not have any personal or vehicle-related data (data privacy). Our team can be reached via the Mercedes-Benz app help tab, 📞1300 762 718 * 24/7 (*free from landlines, charges from mobiles may vary) or 📩 digitalextras.aus@cac.mercedes-benz.com/ We’d love to hear how you got on, please let us know. May your day be wonderful, and don't forget to smile! 🥰
Crashes Far Too Often
Response from developer
We are truly sorry to read this, Hhsibehe. We understand how inconvenient frequent crashes and login issues must have been. Please be assured that our developers will see this, but should you wish to share more feedback with us, please contact our colleagues via 📞1300 730 200 or 📩 customerservices@mercedes-benz.com/ at your convenience. Thank you.
