Nonfunctional
The app is useless. Nothing works.
Absolutely Horrible
This app does not work and has never worked for me. All you are able to do is open and close the app. Does not let you login. Typical just like their website. Wish I could put 0 stars.
please fix - you would think they would upkeep this app
for being a big company you would think they would be concerned about their image and PR.
I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password.
Also, the app is buggy you can tell the last update that they did
Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company.
I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password.
Also, the app is buggy you can tell the last update that they did
Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company.
Show more
Worse App Ever
Any chance you can invest more than $85 in an App? This is a joke.. you know people depend on accessing their data if needed for a broken window or car accident. Please make the investment.
Not been working
Can’t log on or pay my bill
Apple devices
The website does not work on Apple devices.
That's a problem if a customer needs to show policy id to a police officer. I just spent 20 minutes with an IT tech and we could not get it to work on either my I phone or IPad.
I suggest Merchants works on fixing this.
That's a problem if a customer needs to show policy id to a police officer. I just spent 20 minutes with an IT tech and we could not get it to work on either my I phone or IPad.
I suggest Merchants works on fixing this.
Access
App is frozen on the main page with the wrong insurance
Never works
Never works without aggravation applied - never try to pay last minute because they make you sweat it out due to the lousy app never working properly
The app stinks
The app is just as bad as their website. Both stink
The worst
This is quite possibly the worst app I’ve ever tried to use. Completely non functional.
App doesn’t work on iPhone
Used to work but now it doesn’t. A real pain to have to go to the website.
I wish I could give zero
This app is terrible. I cannot view my bill or view or download my insurance cards.
Does not work fully on apple devices
Used to work wonderfully on apple devices. Could log in and look at my policy, pay bill, etc. about a year ago the app stopped working. I can go into the app, but when I go to login it gets stuck in a never ending loading circle on the login screen. I have tried to reach out to someone to correct it with no result working. So now instead of paying through the app, I have to go to the website through google search login to the website, get sent to another website, and pay an additional fee to pay through chase ($5). App need a huge overhaul.
Show more
App is broken
Havent been able to get passed the log in for months. Even before that the app was horrendous but at least you could log in.
The webpage its self is trash but you can log in at least
The webpage its self is trash but you can log in at least
Not working
App was good, now unable to get passed the login screen. Can’t pay bills. (Even on the website I can’t even get passed the login. Will update review when I’m able to log in and pay my bill again.
Roberta Guzzone - policy holder, home and auto
Your website is THE WORST I HAVE EVER ENCOUNTERED!!
I can rarely log in successfully, the submission times out all the time!
On those rare occasions that I do log on successfully and provide the request to pay my premium -THAT times out, or the request is dumped without registering the payment.
I have given up making multiple tries, because it is so frustrating.
Additionally, your automated pay by phone system often has the same types of problems!!
It makes me want to leave this company, simply because of these failings!!
I never have this level of problems with other websites, and I pay almost ALL of my bills on line.
I can rarely log in successfully, the submission times out all the time!
On those rare occasions that I do log on successfully and provide the request to pay my premium -THAT times out, or the request is dumped without registering the payment.
I have given up making multiple tries, because it is so frustrating.
Additionally, your automated pay by phone system often has the same types of problems!!
It makes me want to leave this company, simply because of these failings!!
I never have this level of problems with other websites, and I pay almost ALL of my bills on line.
Show more
Stopped Working
The app stopped working after the latest update. It has been weeks now and no response. It was not very good before but at least I could make a payment. The company is fine but the lack of ability in their app is making me consider switching insurance companies. Do better… hire a real app developer.
Show more
you would think they would upkeep this app
for being a big company you would think they would be concerned about their image and PR.
I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password.
Also, the app is buggy you can tell the last update that they did
Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company.
I must say that a lot of times the password doesn’t work even though if you go onto the website on the laptop, you can login with the same password.
Also, the app is buggy you can tell the last update that they did
Why would the issue such an act like this, without really working on it and continually trying to make it better that speaks a lot for the company.
Show more
Rating the App ONLY
Bad.Can’t see my bill. Amounts are incorrect. Bad.
Poor service
Took hours on hold before option to leave call-back number, which I left, but a Merchants rep never called back. When I finally got through after another painfully prolonged wait, and finally thought I was getting somewhere, the call was dropped!
Of course, there was no return call even though they have my cell number. Another great service company!
Of course, there was no return call even though they have my cell number. Another great service company!
Show more
