Horrible
This app does not work, and it told me that my rap was not eligable! I am incredibly annoyed. They shouldve kept their old website instead.
Limited disabled tickets
They only release limited disabled access tickets so unless you book months in advance you won’t get it. Really terrible
Awful
No other way to put it other than awful
Total Rubbish - Failed on the day
After many attempts over several days waiting for availability, we managed to secure an access pass through the app. No confirmation email was sent, but the app showed our pass.
The app worked for one ride at Thorpe Park before the app signed us out and refused to let us sign back in. It was a complete disappointment.
The app has now let us sign back in the day after our visit.
The app worked for one ride at Thorpe Park before the app signed us out and refused to let us sign back in. It was a complete disappointment.
The app has now let us sign back in the day after our visit.
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The update is messed up
I never had a problem with this app when I first got it, it was much more fair and everything, now since it’s recent update, I now then have to queue to book my place. And this is ridiculous because I’ve been there for like 10-15 minutes and I still didn’t get to choose a date to book!
And it got worse….
Honestly I thought the previous version of this app was bad. This new update takes all the worst features of the old app and multiples them!
It’s now literally impossible to get a booking. I’d question whether this was done intentionally after trying to pull of their duty to provide access to those with disabilities earlier this year. To just make it impossible to book they are effectively doing the same thing.
Never ending queues. Never ANY dates showing up and bookings already made not even showing.
C’mon Merlin - look at how well other providers help their guests with disabilities. You can do better than this.
It’s now literally impossible to get a booking. I’d question whether this was done intentionally after trying to pull of their duty to provide access to those with disabilities earlier this year. To just make it impossible to book they are effectively doing the same thing.
Never ending queues. Never ANY dates showing up and bookings already made not even showing.
C’mon Merlin - look at how well other providers help their guests with disabilities. You can do better than this.
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Rubbish new update
The newest update of the app allows only iPhones with iOS17+ to update, meaning all phones iPhone 10 and lower may not use the app. This is stupid, I have an iPhone 10 and now I may not access my Ride Access Pass. While there is a workaround, by getting a physical paper card, this is still unacceptable and the app deserves 2 stars or lower. Please fix this. However for those who can access the app, it’s still worth it and saves a lot of time. Before this update I had never experienced any glitches, and worked perfectly.
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Awful
The new system is awful. I managed to get a date for chessington had to then add an email address not the app isn’t showing I had booked it but had confirmation I was successful. Change it back to the old way this is shocking
Preparing but never loads
Literally pointless. Merlin clearly don’t have alpha/beta testers
Not working!
Downloaded the new update and it keeps showing that it’s Preparing and it keeps spinning and nothing happens. It’s hard enough to find the time slots you need, now the added frustration to figure out how to get the app to work! Please sort it out. Thanks
UPDATED APP NOT WORKING
It asked me to update the app. App updated and now it just says preparing and doesn’t load up ! I’ve already booked my sons ride access but now the app doesn’t want to load
Crashes
If you select a month and then go back to select a different month it times out and crashes requiring an app restart. Did you actually test this software?
Worst designed app
This is the buggiest app I’ve ever used. It looks like a poorly designed web app and when you try and change the month for booking it completely crashes and forces you to re open the app and close it again.
There is no proper error codes, instead of saying that you’ve entered an incorrect nimbus number, it displays as something went wrong. Nothing really went wrong? Very confusing for users
There is no proper error codes, instead of saying that you’ve entered an incorrect nimbus number, it displays as something went wrong. Nothing really went wrong? Very confusing for users
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Terrible app
I can’t even navigate this app. It’s really hard to use, crashes constantly. I’m hoping for a miracle tomorrow morning when I try for a RAP for Sunday, my children will be very disappointed otherwise
Can’t book a date!
You can’t book a date and I don’t understand why!? It’s all just greyed out! Like that can’t be right? How on earth are we supposed to book to go on a family day out with my disabled child in the summer holidays? Is this a joke?
Inefficient app
The only fair way for me to describe this app and it’s functionality is absolutely dog poo. If your not refreshing like crazy on the specific mornings that the dates come out, then your simply not going to get a booking- meaning you’re at the mercy of how fast your device, broadband and thumb are to secure a wonderful day for your disabled child/companion. It’s a highly ineffective booking process however at the parks it works acceptably - hence the 1 star.
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Abysmal
I can only assume they no longer want disabled guests in their parks. After trying for days to log in, it finally worked, tickets all gone. And now I've been kicked out again. The worst app I've ever used. Doubt we'll ever return to AT. Absolutely abysmal in every respect.
Discriminatory
As a single mum with 2 disabled children how am I suppose to add their 2 access cards if app only allows 1 per user?! Am I expected to buy 2nd phone or leave one child at the gate?
Absolute terrible app
Does not work, engineered to fail so you buy fast passes
Scammers, save your money and go elsewhere like Disney
Scammers, save your money and go elsewhere like Disney
Crashed app
Status Code 1?!
Keep trying to load and it just won’t work. Please fix it!!!
Keep trying to load and it just won’t work. Please fix it!!!