RAP pass
The RAP pass was good on most rides, but there were a few that queuing for 30-45 minutes was difficult. As a RAP pass holder that finds it difficult to stand for long periods of time this made it hard to enjoy those rides.
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Ride access is terrible and inaccessible nowadays, can never get any passes, those who can’t stand for long and need step less can never plan a last minute trip
Not fit for purpose
The app kept crashing, meaning we waited in the “virtual line” to then only be kicked out of the line and had to start all over again. Tried to raise this with a number of staff members who were not helpful. So we got on minimum rides and the day was super stressful. Won’t be coming back while this system is in place.
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App don’t acknowledge update
The app does not work despite attempting to update however the app is not acknowledging the update. I won’t be renewing my Merlin annual pass! I am disappointed.
Update has broken App
App told me I need to update to use - updated and no change still wants to be updated - totally unusable and have a disappointed child unable to go to theme park today.
