Great
Really been helpful knowing if trains on time or delayed and can see where train is so all good for me.
Lack of alerts
My only problem with the app is the lack of notifications when there is a problem on one of the lines. There is the option to put in when you normally travel, and the times, which is then supposed to alert you if there is a problem but I’ve never had a notification of any of the issues. If I remember to check the app, it displays off there are problems with the lines. It would be great if you could at least get notification of any disruptions to the lines. Even better would be able to select which lines you want notifications for. The icing on the cake would be to set your normal travel times and stations to get a notification if one of those trains was affected
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Inconsistent
Last few weeks the app has not worked so cannot be relied upon, before that the app was good
Excellent App
Allows me to check times, the services & to plan for arriving at station for trains. Also able to see if there are any disruptions. Invaluable if using train a lot .
Late or cancelled AGAIN
Totally unreliable service. This is the 2nd time in a week
Disappointed
Trains most weeks are delayed or cancelled asked by the government to travel on public transport to travel to work but you can’t guarantee to get there
Excellent App!
One of the most intuitive apps out there!
Linnyloo
We think the new trains are amazing. We travel from Rainford to Liverpool and it seems that the two train companies seem to be talking to each other. We’ve never used the trains because we couldn’t guarantee getting home.Now we are using 🚉more than ever. There is always a training waiting on both journeys from and to Rainford. Keep up the good work!
THANKYOU it was a long time coming, but we are happy it is working now.
THANKYOU it was a long time coming, but we are happy it is working now.
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Not reliable
Never reliable, often crashes and need to reinstall.
All round good
Excellent service. New app is great. And metro card.
Good app
A much needed app, with constant train delays or cancellation it’s vital in the morning for getting to work
Ticket purchase?
Where can I buy a ticket on this app? Ridiculous.
No ticket sales - a really poor App
This App is really very poor indeed - it should enable you to buy tickets on line
Internet
Wish there was internet (that works ) on the train, otherwise merseyrail new trains are great.
Excellent
Wish the Merseytravel app was this good!
Awful app
Absolutely terrible app, must have cost the best part of £30 to develop
Missing fundamental feature!
Given that private bus and train operator apps allow the buying of tickets on them I find it incredible that this publicly owned app doesn’t! So much for ‘Nationalisation is better’
Good app
Good app, much better than the old one but needs a section that lists all of the upcoming closures or engineering works on one page.
Mersey rail overpriced rubbish
Used Merseyrail for 15 years for commute. Frequently delayed! The worst staff ! Ticket inspectors are obnoxious bullies ! New trains break as much as the points fail! Hooton flooding is well known yet never predicted to happen when it rains. All in all I’d never recommend relying on them for anything. App is slow to update
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Poor
I only have to go in to the office twice a week but I’ve never had a day where my trains have been on time. As I write this, the train from spital to Liverpool is running 9 minutes late. Pretty much an embarrassment to the city.
