Merseyrail appears to be a legitimate app. The AppsHunter Legitimacy Score for Merseyrail is 83 out of 100 points across 7 verification signals from App Store and developer data.

Merseyrail Reviews: Is It Legit?

Name: Merseyrail
Rating: 4.54545 (11 reviews)

Merseyrail

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience24.1% of reviews

Neutral10.1% of reviews

Negative experience65.8% of reviews

~ Based on 79 written reviews from the US App Store.

Is Merseyrail Safe?

Not enough ratings yet to assess Merseyrail.

Is Merseyrail Legit?

Merseyrail appears to be a legitimate app. AppsHunter Legitimacy Score for Merseyrail is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Good but could be great

I like the app and use it daily but it would be so much better if it told you how many carriages each train was so that you can plan your journeys more effectively. Tell us which trains are 8 carriages please so we have a chance of finding a seat. I have also seen people in wheelchairs and others with bikes not getting on trains. Again this could be avoided if you let people plan their journeys effectively!

DADave Alli

24 days ago

Ms

Love using Merseyrail the staff are so helpful definitely know how to help someone with anxiety. trains are clean and on time prices are reasonable

MMjholly1

3 months ago

Response from developer

Hi Mjholly1, Thank you so much for the fantastic 5-star review! We're delighted to hear that our staff helped make your journey a positive experience. It's also great to know you've found our trains clean, reliable and good value. We'll be sure to share your kind comments with the team.

Great

Really been helpful knowing if trains on time or delayed and can see where train is so all good for me.

MIMr post it

4 months ago

Response from developer

Thanks for the fantastic 5-star review! We're so pleased you are enjoying using our app.

Lack of alerts

My only problem with the app is the lack of notifications when there is a problem on one of the lines. There is the option to put in when you normally travel, and the times, which is then supposed to alert you if there is a problem but I’ve never had a notification of any of the issues. If I remember to check the app, it displays off there are problems with the lines. It would be great if you could at least get notification of any disruptions to the lines. Even better would be able to select which lines you want notifications for. The icing on the cake would be to set your normal travel times and stations to get a notification if one of those trains was affected

DDandoSoral

5 months ago

Response from developer

Hi there! Thank you for your detailed feedback, we're happy to look into these problems and provide some help. To troubleshoot this issue, please go to iPhone 'Settings', scroll down to 'Notifications', under 'Notification Style', find the 'Merseyrail' row, tap it and make sure 'Allow Notifications' is toggled on. Once toggled on, further alert settings will appear for you to review. Go back to the app and navigate to the 'My Journeys' page, tap 'Edit' at the bottom of your screen, click 'Enable alerts to be notified of incidents that may affect your regular journeys'. Here you will be able to customise your notification day and time settings. When incidents occur on these days and times, you should be notified in line with how your notification settings in iPhone 'Settings' are applied. Thanks for the suggestion of being able to accept notifications by line and by service - we will pass this feedback on to the relevant team for review. In the meantime, if you need to contact a member of the team to discuss anything in further detail, you can do so here https://help.merseyrail.org/hc/en-gb/requests/new

Inconsistent

Last few weeks the app has not worked so cannot be relied upon, before that the app was good

PPhilmck1958

5 months ago

Excellent App

Allows me to check times, the services & to plan for arriving at station for trains. Also able to see if there are any disruptions. Invaluable if using train a lot .

JJay7869

7 months ago

Response from developer

Hi there, thank you so much for the super 5-star review! We're pleased you are enjoying using our app and that it's helping you plan your journey so easily.

Late or cancelled AGAIN

Totally unreliable service. This is the 2nd time in a week

FFujiama

8 months ago

Disappointed

Trains most weeks are delayed or cancelled asked by the government to travel on public transport to travel to work but you can’t guarantee to get there

Sscousertoe

9 months ago

Response from developer

Hi there, we're sorry to hear you have experienced delays and cancellations while travelling on our network. If you would like to speak to a member of the team about a potential refund or compensation, please contact us here https://help.merseyrail.org/hc/en-gb/requests/new

Excellent App!

One of the most intuitive apps out there!

TTeleLover56

10 months ago

Response from developer

Wow, thanks for the 5-star review! We're so pleased you are enjoying using the app.

Linnyloo

We think the new trains are amazing. We travel from Rainford to Liverpool and it seems that the two train companies seem to be talking to each other. We’ve never used the trains because we couldn’t guarantee getting home.Now we are using 🚉more than ever. There is always a training waiting on both journeys from and to Rainford. Keep up the good work!
THANKYOU it was a long time coming, but we are happy it is working now.

PPingyinnypong

a year ago

Not reliable

Never reliable, often crashes and need to reinstall.

Tthecallahanway

a year ago

Response from developer

Hi there, thank you for your review. We're sorry to read that you've ran into some issues when using the app. We have recently released a new update resolving some loading times. If you need any support please contact a member of the team here https://help.merseyrail.org/hc/en-gb/requests/new

All round good

Excellent service. New app is great. And metro card.

GSGains s

a year ago

Good app

A much needed app, with constant train delays or cancellation it’s vital in the morning for getting to work

JMJohn mc70

a year ago

Response from developer

Hi there, thank you for your feedback and 5-star review. We're pleased to read that you are enjoying using the Merseyrail app. We are sorry to understand that you have recently been disrupted while travelling with us. Should you want to discuss your recent experience with a member of the team, or if you think you might be eligible for a refund or compensation, please contact a member of the team here https://help.merseyrail.org/hc/en-gb/requests/new

Ticket purchase?

Where can I buy a ticket on this app? Ridiculous.

ZZmugzyOsjdbe

a year ago

No ticket sales - a really poor App

This App is really very poor indeed - it should enable you to buy tickets on line

IAiPad app111

a year ago

Internet

Wish there was internet (that works ) on the train, otherwise merseyrail new trains are great.

MSMeryl Sue

a year ago

Response from developer

Hi Meryl, Thanks ever so much for the super 4-star review! We're so pleased you are enjoying using the app and travelling on the new fleet. We've reported the WiFi issues you're having on board to the relevant team and apologise for any inconvenience caused. Thanks, Merseyrail

Excellent

Wish the Merseytravel app was this good!

SPSuzie Pen

a year ago

Awful app

Absolutely terrible app, must have cost the best part of £30 to develop

BBarrie8738

a year ago

Missing fundamental feature!

Given that private bus and train operator apps allow the buying of tickets on them I find it incredible that this publicly owned app doesn’t! So much for ‘Nationalisation is better’

PPendlemac

a year ago

Response from developer

Hi Pendlemac, Thank you for your review. We're sorry to read you're not impressed with our app on this occasion. While the purchasing of tickets is not currently possible on the app, we are preparing to launch a Tap & Go ticketing system which will be rolled out across Merseyrail’s Northern and Wirral later this year. The launch of the new smart ticketing will remove the need for paper tickets and add convenience to your journey. Should you need any further information about the digital tickets we do offer, and how to purchase them, please contact the team here https://help.merseyrail.org/hc/en-gb/requests/new Thanks, Merseyrail

Good app

Good app, much better than the old one but needs a section that lists all of the upcoming closures or engineering works on one page.

NNenejdnd

2 years ago

Response from developer

Hi, Thank you for the 4-star review! We're glad that you are enjoying using the Merseyrail app. Thank you for your valuable feedback, we have made a note of this and will look to implement your ideas in future updates.