Website Not Useful
Tried using website to manage leave but couldn’t. Site very cumbersome and not user friendly.
Constant error messages
Keeps saying “Sorry, there was a problem loading your profile”
Garbage app
It simply doesn’t work. It never loads your profile, it’s garbage.
Pain to navigate and always shows incorrect information
I have had to use the MetLife disability services a few times and every single time I need to it is a nightmare to try to navigate the online experience whether it would be through the website or through the mobile app. It is constantly showing incorrect information that I need to reach directly out through the phone lines to clarify with their representative on the phone and half the time they don’t even even know what’s happening I’ll receive information that things were approved and then when I click into the app, it says that they’re not approved and that never updates. And only when I call do I find out that no it was approved and I didn’t need to worry and stop what I was doing to contact them. I can’t imagine what it was like previously but for the past 2026 calendar year and it’s entirety the app has been like this and it also crashes and or says that it can’t load information whenever I need to click into case details and such.
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MetLife app w won’t let me send a message
MetLife has tried to call me at inopportune moments twice I think. The first time they said it was them, but I’m not sure if it and they were demanding private information about me to prove who I was a human. The second time they called during dinner I have tried to call back twice. To get a hold of them apparently so I thought I would try to email through the app and while it looks like there is a way to Mail there’s no way to type it or put it in. There’s no like when you like tap on the box. Nothing open I’m really unhappy right now with MetLife. I guess that’s par for the course for insurance in America.
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