Garbage app
It simply doesn’t work. It never loads your profile, it’s garbage.
Pain to navigate and always shows incorrect information
I have had to use the MetLife disability services a few times and every single time I need to it is a nightmare to try to navigate the online experience whether it would be through the website or through the mobile app. It is constantly showing incorrect information that I need to reach directly out through the phone lines to clarify with their representative on the phone and half the time they don’t even even know what’s happening I’ll receive information that things were approved and then when I click into the app, it says that they’re not approved and that never updates. And only when I call do I find out that no it was approved and I didn’t need to worry and stop what I was doing to contact them. I can’t imagine what it was like previously but for the past 2026 calendar year and it’s entirety the app has been like this and it also crashes and or says that it can’t load information whenever I need to click into case details and such.
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MetLife app w won’t let me send a message
MetLife has tried to call me at inopportune moments twice I think. The first time they said it was them, but I’m not sure if it and they were demanding private information about me to prove who I was a human. The second time they called during dinner I have tried to call back twice. To get a hold of them apparently so I thought I would try to email through the app and while it looks like there is a way to Mail there’s no way to type it or put it in. There’s no like when you like tap on the box. Nothing open I’m really unhappy right now with MetLife. I guess that’s par for the course for insurance in America.
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New App Format
I love the new mobile app format. It’s clean, user friendly and concise!
Frustrating app
My company switched to MetLife and it’s been the biggest pain. There website fails to load pages so you can’t manage your claim and it won’t let you upload documents will just come up as error. I called MetLife they seemed really confused and told me to use the app so I did and it’s just as bad if not worse. Only lets you upload pictures from your camera roll or taking pictures which is useless if you want to upload a .pdf and if you trying to take a screen shot to send it and try to submit it won’t even do anything super frustrating. Last thing I want to deal with while hurt on disability to be able to keep my job.
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Won’t load
The app literally hasn’t be able to load my policies since getting it
Not in iOS
I used to use this app on Android and I could file claims on my phone. I changed phones and tried to use it here, too, but no luck.
I log in, it says it is loading my policy, and then it says it can’t load them.
I log in, it says it is loading my policy, and then it says it can’t load them.
Stop working COMPLETELY
I am no longer able to long in and view my insurance or legal coverage information. Why are we paying for services that we cannot access? Going through the web isn’t very user friendly and getting to right website is a pain!
MetLife Dental
Best ever, no issues.
Terrible
I’m trying to look up estimated costs. NOTHING is available on this horrible app. Deleting it now, it is absolutely worthless.
Horrible App
I barely got started and it’s a disaster, the App doesn’t work and the website doesn’t work either, tried 2 different browsers and nothing! Soooo upset right now, this is ridiculous
Disability claim
Poor customer service. The APP is useless as it doesn’t correct errors and no one gets back with you for assistance. Awful
Good App
Love it
App is broken
App is broken. It just throws error that it can't access details
It’s ok
The app is pretty handy and user friendly, but some of the simple functions like adding your ID card to your wallet, sharing or printing doesn’t work or respond. Makes it annoying.
Inoperative
I can’t seem to find any way to simply get my new ID card for Vision insurance.
The furthest I could get to was Home and Auto insurance that I am not even involved in. :-(
The furthest I could get to was Home and Auto insurance that I am not even involved in. :-(
Inoperable app
The app doesn’t work, no data is available
Does not work.
Just noticed someone else saying the same thing. I have Short Term Disability policy but could never get it to load my information. I knows I have logged on but goes no where.
NOTHING WORKS - STD
THIS APP IS WORTHLESS. NOTHING WORKS, ALWAYS THERE IS AN ERROR. YOU CANT SEE DIRECT DEPOSIT, OR CHECK STD CLAIM STATUS ETC. SAVE MEMORY ON YOUR PHONE AND JUST USE YOUR WEB BROWSER
App and website doesn’t work
This company is a scam. Can’t log in to the account using computer and their app won’t work too. It’s ridiculous
