Don’t bother pre booking
Twice now I have pre-booked a taxi and it hasn’t turned up. When you ring they either lie and say that it’s on its way and will be there soon. Or they’ll tell you that they will send one when they can as nothing has been dispatched yet.
Cost me £200 in train tickets today
Cost me £200 in train tickets today
Top driver
Very quick and very polite driver
Brilliant service
Taxi came very quickly, driver was very accommodating and helpful (with baby and pram too) and price was great - thank you!
Brilliant service
Great service
Both polite and courteous
Both polite and courteous
Took over 12 mins to get to me after saying it was 4 mins away
Shocking service. Says driver is in way. 4 mins away but takes over 12 mins to get to you. They go where they pls first
Door to door
What a privilege to be driven door to door. Thank you.
Avoid
Divers constantly ask for cash even though you’ve put payment details in the app, the address accuracy is pretty bad and it doesn’t reserve taxis for a key time . All in all pretty pointless and doesn’t work well
Useless
This is my second review as I just can’t believe how bad this new app is …. Just a shame I can only give 1 star as 0 would be more appropriate… I’ve deleted it from my phone…. Utterly utterly utterly useless ….
Awful app
Using the app is a nightmare. Really hard to set home, keeps using next door’s address. Defaults to airport train station and hard to set the destination. Deleted it after several attempts to use it
No returns
Goodish app but will never give me access to my account for return journey.
Badly made app
On signing up, the app takes £1.01 from your card with no warning.
Literally doesn't work
Minus stars rating.
New app
Have used Meteotaxis many times without problems but the New app is useless.
- There is no option to go straight to a telephone number so I had to search for number on web.
- when I tried to renew my password for the app it would not support the automatically generated complex apple password for my keychain.
App interface is not customer focussed.. very frustrating.
- There is no option to go straight to a telephone number so I had to search for number on web.
- when I tried to renew my password for the app it would not support the automatically generated complex apple password for my keychain.
App interface is not customer focussed.. very frustrating.
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*GREAT DRIVER
3/12/20 @ 5:03pm Driver a car was a WHITE SKODA OCTAVIA Reg HV64 UEG . Very very helpful, cheerful & polite. One of the best drivers I’ve had. I use metro 2-4+ times a week for over 5yrs now and I’ve had some really pleasant experiences and some not so good. I know we’re in the middle of a pandemic but these past few months only 3 drivers (including the one tonight) have helped me with my shopping. I’m disabled and can’t lift heavy things yet they’ve stood there laughing & talking in a foreign language (which I find very ignorant) on their phone and watched me struggle. Before anyone calls me racist the driver that was amazing tonight wasn’t white. We had a good chin wag and a giggle. I don’t care what race anyone is, manners don’t discriminate. As a business and service provider I’d give them 9/10. For call handlers I’d give a 6/10 as sometimes they take ages to answer only to end the call on you. Sometimes you get some with poor customer service skills but that’s not all the time as you do get some really helpful & kind phone operators too. I guess it’s pot luck
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Poor organisation
Some taxi drivers are polite and give good advice but I’ve been late to work and other places multiple times because I always get a taxi sent to me that's about 10 minutes away
Rips you off
Used this app twice. Once they charged me twice and it took 5 weeks to get a refund. The second time the driver insisted the payment hadn’t gone through and made us pay cash, then 2 days later they charged my card and refuse to refund.
Just ring them
Useless app doesn’t work