Disappointed with service of metro bus
This was an extremely frustrating and unacceptable experience with Metrobus.
I planned my journey carefully and left early to attend an important driving theory test. Despite this, the bus did not arrive on time, which caused a delay completely out of my control. As a result, I arrived late and was unable to take my test.
Because of this failure in service, I have now lost £23 for my theory test and £1.75 on bus fare, which is very upsetting. This situation could have been avoided if the bus had run as scheduled.
Public transport is supposed to be reliable, especially when people depend on it for important appointments. Due to this poor service, I have suffered both financial loss and unnecessary stress.
Metrobus must take responsibility for delays and improve reliability, as this level of service is simply not acceptable.
I planned my journey carefully and left early to attend an important driving theory test. Despite this, the bus did not arrive on time, which caused a delay completely out of my control. As a result, I arrived late and was unable to take my test.
Because of this failure in service, I have now lost £23 for my theory test and £1.75 on bus fare, which is very upsetting. This situation could have been avoided if the bus had run as scheduled.
Public transport is supposed to be reliable, especially when people depend on it for important appointments. Due to this poor service, I have suffered both financial loss and unnecessary stress.
Metrobus must take responsibility for delays and improve reliability, as this level of service is simply not acceptable.
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Expensive a-holes
You can’t get a normal child single. How complicated do you have to be
Sunday 9th November
2 mins silence
The “live” functionality is brilliant
This is a terrific app and you only realise how good and important the live time data is when it isn’t working!
GW
GW
Works ok but
Works ok but huge yellow “ need a ticket” box makes the window you need to see train times on stupidly tiny. Please sort it out
Marcus
Hi very good app
Really good but with flaws
Its an amazing app and very good for timetables but bus tracking isn’t very good
Amazing!
It’s really good to use my local is E10 at Epsom and it shows all the stops thanks Metrobus!
iOS dark icon update
Hi could you please update so the app changes to dark when customised for the new iOS update please
Works some of the time - but lets you down when it really matters.
I've used this app since it was introduced and it works well enough in certain circumstances - but it now has serious flaws that Metrobus has known about for months and done nothing about.
The key one is the 'mirage' bus, one that is actually being reported purely from the timetable but appears to be from real time.
This manifestation can often be exposed by looking at the map associated with the bus - but, infuriatingly, not always.
The second, rarer but if anything more annoying, is the bus which is shown as continuing to its destination but in fact is being taken out of service as it arrives at your stop. Beware of Crawley Bus Station on that one.
Both of these happened to me recently : two 100s arriving at Crawley Bus Station in succession as per the real time info - only to be taken out of service, and at a nearby stop a mirage 20 bus followed by another 20 minutes later which blinked in and out of real time - but it in fact was real.
Apps have bugs now and again. What matters is how quickly the publisher fixes them. On that, Metrobus scores a one * only.
The key one is the 'mirage' bus, one that is actually being reported purely from the timetable but appears to be from real time.
This manifestation can often be exposed by looking at the map associated with the bus - but, infuriatingly, not always.
The second, rarer but if anything more annoying, is the bus which is shown as continuing to its destination but in fact is being taken out of service as it arrives at your stop. Beware of Crawley Bus Station on that one.
Both of these happened to me recently : two 100s arriving at Crawley Bus Station in succession as per the real time info - only to be taken out of service, and at a nearby stop a mirage 20 bus followed by another 20 minutes later which blinked in and out of real time - but it in fact was real.
Apps have bugs now and again. What matters is how quickly the publisher fixes them. On that, Metrobus scores a one * only.
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Amazing Timekeeping
Considering it’s come all the way from Horsham before reaching North Holmwood, the 93 has amazing timekeeping of +/- 4mins.
Friendly drivers too
Friendly drivers too
AWKWARD APP
As reported previously, it is extremely annoying/frustrating that when using a page for a particular route - then making various choices on a timetable for example -
the two / from route direction repeatedly reverts to the default app choice.
Eg ‘to Redhill’ keeps jumping back to ‘Hurst Green’ with no input from the user
the two / from route direction repeatedly reverts to the default app choice.
Eg ‘to Redhill’ keeps jumping back to ‘Hurst Green’ with no input from the user
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Metrobus
Your very useful company some of your drivers a really friendly
Rarely correct
It’s good but it’s rarely correct also buses are never there when there supposed to be my son has to get on at 7:10 but it just doesn’t come and then it will come at like 7:30 useless
All you need
If you click on the stop it tells you what buses will depart from that stop.
It adapts to any delays and you can even check where the bus is on its route to you.
What else do you need?
I have found it really good and useful.
It adapts to any delays and you can even check where the bus is on its route to you.
What else do you need?
I have found it really good and useful.
Brilliant App
This is the best real time bus app I have ever had, it’s simple and easy to use and accurate, well done team for producing such a good application, iPhone user.
Fine - when it works, but beware
I’ve used this app for years and at the start it was pretty good. So was Metrobus. Sadly no more.
The main problem with Metrobus is that it continues to cancel services. The problem with the app is that it still shows these services as running. Worse still, contrary to Metrobus’s claim that if a bus isn’t being tracked in real time, the timetable time is shown instead, it shows ‘real time’ info on the non existant service.
Both I and my brother have been caught out by that untruth before.
If you are going to use the app, do NOT rely on the real time departure unless you can see the bus on the tracking map. If it’s where it should be, fine. If not, be very wary. It might come, but in my experience it probably won’t.
The other problem with this app is in ticketing. I bought an electronic ticket, activated it when the bus was a couple of minutes away and bang. I was logged out of the app. No ticket.
Ever tried to log back into an app while your bus is waiting patiently at the stop. Not good. I buy with cash again.
As I said above, they used to be good but it is clear that the app, like the company is not being managed very well right now.
The main problem with Metrobus is that it continues to cancel services. The problem with the app is that it still shows these services as running. Worse still, contrary to Metrobus’s claim that if a bus isn’t being tracked in real time, the timetable time is shown instead, it shows ‘real time’ info on the non existant service.
Both I and my brother have been caught out by that untruth before.
If you are going to use the app, do NOT rely on the real time departure unless you can see the bus on the tracking map. If it’s where it should be, fine. If not, be very wary. It might come, but in my experience it probably won’t.
The other problem with this app is in ticketing. I bought an electronic ticket, activated it when the bus was a couple of minutes away and bang. I was logged out of the app. No ticket.
Ever tried to log back into an app while your bus is waiting patiently at the stop. Not good. I buy with cash again.
As I said above, they used to be good but it is clear that the app, like the company is not being managed very well right now.
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Great when it works!!
Have used this to book tickets a couple of times but why is it when you beed it most and are about to board a bus it will not load the ticket info really frustrating!!!
Metrobus
Very good.
Why and where is mentioned only 15 minutes is activated until use the 2 pound ticket?
Huge error
