Very slow
The app is very inconvenient to use. The cart doesn’t easily get clicked. Have to press three to four times.
Booking issues
Tha test packages do not show the full list of tests and hence tests get selected twice and end up paying double …also it doesn’t show your bookings unless you have paid so there is no scope to cancel as well … a major glitch in the software … also then phlebotomist call and ask us to cancel and rebook the tests because the tests have been selected twice or wrongly …
Kindly fix this
Kindly fix this
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Time slot selection issue
After all details fill up & select schedule time slot not unable to select due to timing selection option not opening.
DO NOT BOOK
I have paid and booked for couple of tests and payment was done through UPI (gpay), the payment went through but on the profile there was no record of booking nor time slot which I had chosen was showing.
I called the number that was shown on the website, I was asked to get in touch with some other customer care which I refused to do so I know that it will be horror show, with out further due I send email to to their support team however it was another nightmare in making, got a call form their team who again was asking to contact another alternative number.
Now I do not want have the test done just to have my money back ASAP.
I called the number that was shown on the website, I was asked to get in touch with some other customer care which I refused to do so I know that it will be horror show, with out further due I send email to to their support team however it was another nightmare in making, got a call form their team who again was asking to contact another alternative number.
Now I do not want have the test done just to have my money back ASAP.
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Pathetic App
Metropolis app is a pathetic app I have ever come across. No task got completed ever, so far. Test booking, report download, available tests none of the work got completed. Today I want to download my report but not moving beyond rating/feedback page.
there is an update
But where is it? No option to update or to. Use app.. what is this happening?
Updated
Improved
Improved
Better UI and custom experience
Report not update in app
New update app is not working properly
After done report it is not show in app
Many try but not work batter app is old one is good quick we get report in app kindly update when we are in hospital it is need quick to show doctors
After done report it is not show in app
Many try but not work batter app is old one is good quick we get report in app kindly update when we are in hospital it is need quick to show doctors
Easy Navigation and New UI
I reinstalled the app recently and the new changed UI is so easy to work my way around the app. All the services are listed on the first tab and the prescription uploading option is very helpful.
Great App
Honestly, I’m really impressed with the latest update. It feels like the Metropolis team actually listened to what users wanted. The app is so much easier to use now, and it just makes more sense overall. It’s exactly what I was hoping for, and it’s honestly made the whole experience so much better. However, they could do a lot better with smart reports - but let’s see hoping for improvements.
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App is not working
I have been using this app since last 1-2 years. But after ios 18 update got logged out of the app and now I am unable to login as I am getting error message as my number is not registered with Metropolis. Please help ASAP.
Service was nice. Home visit was great
Booked home visit from app. Was able to track service all the way from booking to report delivery.
Reports were delivered right on time.
Reports were delivered right on time.
Incredible service
Had booked their services through the metropolis app and had a seamless home visit experience. Received timely and accurate reports just with the click of a button.
App doesn’t work well
I tried to update basic details like my profile, address etc and gave up after a few attempts. Further my previous reports are not linked at all.
Mobile App not working
Metropolis healthcare services are excellent with out any doubt.
But recent observation with the Mobile App was not comfortable. I booked lab test from App but did not reflect in the bookings. Again booked and paid the amount also. Still booking did not happen. Later understanding from customer care was that Mobile App was having problem.
Other observation is that the customer data like addresses, lab reports and booking details were not synchronised with website and mobile app. My request is to synchronise both website and mobile app data and any additions, changes, bookings done in place shall get synchronised with other applications and should give correct information always.
Anyways, Metropolis services are excellent and accurate and is preferred always by me and family.
Thanks for the WhatsApp service also.
Rest everything was fine except for the small inconvenience above.
Thank you Metropolis.
But recent observation with the Mobile App was not comfortable. I booked lab test from App but did not reflect in the bookings. Again booked and paid the amount also. Still booking did not happen. Later understanding from customer care was that Mobile App was having problem.
Other observation is that the customer data like addresses, lab reports and booking details were not synchronised with website and mobile app. My request is to synchronise both website and mobile app data and any additions, changes, bookings done in place shall get synchronised with other applications and should give correct information always.
Anyways, Metropolis services are excellent and accurate and is preferred always by me and family.
Thanks for the WhatsApp service also.
Rest everything was fine except for the small inconvenience above.
Thank you Metropolis.
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Never do test from them
As they say we give accurate reports but they are lying as you book there test to home before one day and for taking bookings they will give you time slot as you decide time slots after bookings done they will call you back after 1 day we reschdule your slot to new timmings…i have experienced many times so plz go to local labs they work very timely and accurately instead of running behind these kind of lab chains…. As you call to there customer support they will say you talk to another person talk to him…
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Report not showing
I am using this app from last 1 year. I was getting all the reports on the app. But since last 6 months my report is not showing on the app. what do i do?
Very very poor
Downloaded the app and booked some tests - which required fasting. Their blood taking technician did not turn up. Turns out their booking site has no Co-ordination with their local team. Just a total waste of time and energy. Save yourselves the trouble and use some other service
Dysfunctional App. Debits Money but Doesn’t Book Appointment
Booked a test twice via the app. Money got debited from the account but it is not reflecting in the App, nor the appointment was scheduled. Tried multiple times with Pay-On-Visit option even then appointment says booked but won’t reflect.