Caution.
Controls can be puzzling and appear inconsistent.
Difficult to update
I keep getting error messages when attempting to add photos or playlists. Very frustrating!
One of a kind
The Meural is one of a kind. It is purpose built to elegantly, bring photographs to digital life in our reality. The frame itself is beautiful and versatile. You can display photos in landscape and rotate the frame so it switches to portrait display, allowing you to experience the same album in two different ways. For example, you can set it so that it only displays portraits in portrait mode and landscape in landscape mode and then you have a very different look and feel simply by turning the frame on the wall. It integrates well with iPhone photo albums and allows you to add edit and modify photos and push to the frame. The competition is clunky, bulky and not user-friendly requiring use of software that is often One Direction and without an integrated interface and data transfer. I wish there were larger versions than the biggest version they have and wish they had more internal memory, but these are two things that could easily be accomplished in the future. The ability to select and download new art and different types of albums from other publishers is unique and creates a new experience for the user. My Meural sits above our dinner table and family and friends come over and enjoy our photos and memories and fresh art they have not seen before. It is a constant conversation piece and one of the most valued assets we have in our home.
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Please fix
I have used the app for years. I have 5 meural frames and now can only control 1 frame from the app. The drop down menu does not exist on the update but still exists on my husband's phone which has not been updated. Don't fix what wasn't broken
Where are my photos?
Invalid tokens, orientation issues, and hours spent trouble shooting this device to no avail. I successfully connected to my WiFi, uploaded an album and created a Playlist with photos from my new iPhone and successfully “sent” to Meural. Despite all this, the Meural only shows the same stock image. How on earth do I simply create a slide show of my personal photos? It’s not rocket science. Help me use this device please.
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Keep getting invalid token intermittently
I keep getting invalid token error from the app which is annoying. Tried reinstalling and reconnecting. But am able to connect and add playlist to the canvas sometimes
App malfunction
The app is horrible. I have to delete the app and re-downloaded every single time because it doesn’t open my pictures. There hasn’t been a single update to the app, but they’re still making a lot of money just from selling the item, but the app does not do it justice. This app freaking sucks do better update it updated.
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Neural
It’s working fine unless you are using SD card
Long live Meural
So disappointed that Netgear bought them and has no decided to stop making them. Not perfect but pretty damn close. Some simple updates to the app would get it 5 stars. Needs to be easier to manage playlists and delete images. I hope Netgear keeps the servers going or else I’ll have a brick on my wall. Or will it work off the memory card at that point until the screen goes dark?
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Glitchy app, no support - now unusable.
The app functions basically well. However, it’s very prone to glitches and is fiddly to work with. e.g. syncing is poor and there’s no ‘push’ function to refresh this ability. I noticed new photos added to linked albums weren’t appearing in Meural (and it doesn’t cycle through the whole album - it seems to select a handful of photos in an album and only cycle through those - some photos never get displayed). I tried unlinking the album and then linking it again, but then the photos did not appear at all. I tried uploading static photos but they don’t seem to appear. Maybe it was an issue with the app so I deleted the app and reinstalled it - now I cannot even log in. I login and it takes me to the home page, then a fraction of a second later it logs out and takes me back to the login screen in an endless loop. Without the app the canvass is useless so I now have a very expensive inanimate screen hanging on the wall. NETGEAR seem to have created a very expensive product and then not given much thought to any ongoing maintenance or updates that would allow customers to actually use it. I think they have moved on and don’t commit any resources to maintaining the software that is required to make this product functional.
There are several other improvements that could be made to the app, e.g. more filtering or sorting of photos users add (they seem to appear in both the ‘uploads’ album and playlists randomly - not by date added or date taken and there is no way to change this, which makes finding photos extremely difficult in long playlists or among all your uploads. It would be good if NETGEAR payed a little more attention to the issues with this app as there are many customers online with similar complaints.
There are several other improvements that could be made to the app, e.g. more filtering or sorting of photos users add (they seem to appear in both the ‘uploads’ album and playlists randomly - not by date added or date taken and there is no way to change this, which makes finding photos extremely difficult in long playlists or among all your uploads. It would be good if NETGEAR payed a little more attention to the issues with this app as there are many customers online with similar complaints.
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App Fails, Little Support
It’s very clear by all the feedback on Netgears own site, Reddit, etc, that netgear doesn’t support fixing the bugs that operate the updating of photos. Despite the many recommended steps. Once it fails it fails. Would not purchase again.
Frustrated
I can no longer upload my family photos to Meural. It says “some items failed to upload”
Terrible software
Both the app and the web interface are difficult to use and slow. Devices themselves are actually good so it’s a shame they did not invest in the software.
Poorly supported
App is not great. Inexplicably requires access to all photos instead of just the ones you want to allow
Borderline invasion of privacy
This app is a bit frustrating. They are not mindful of the user, very invasive.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
Edit 4-9-26
For a couple of months now the app just will not let me add new photos. Just gives a general “error” message. Hard close the app, restart the canvas-no change. So far it is looking like whatever pictures are on the canvas, that’s what it is stuck with.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
Edit 4-9-26
For a couple of months now the app just will not let me add new photos. Just gives a general “error” message. Hard close the app, restart the canvas-no change. So far it is looking like whatever pictures are on the canvas, that’s what it is stuck with.
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The most buggy app I need to use
Paid $500 dollars for the frame and now stuck with the app that won’t ever upload photos or work properly. So frustrating
I think they all died…
Needs to have a native Mac app, or fix the iPad app to work on Mac
Abandonware
Disappointed that Netgear has more or less abandoned the Meural project. It was a poor fit for a router company to begin with. I have to log out and log back in to this app literally every day in order to change art on my Meural. The hardware is great. The subscription app, not so much. They should just open source the software and cut their losses and let users have whatever art they’ve already downloaded, because the ongoing subscription at this point is just insulting and a cash grab.
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Absolutely Terrible
This is the second Meural Canvas I’ve owned. The first one straight up quit working and Netgear wouldn’t give me any type of technical support without a $100 fee. That was just to TRY to get it to work without any guarantee. I ended up, just tossing it in the trash.
I bought another one because I couldn’t find another brand was the same size for a decent price.
But this app?!? It’s absolutely horrendous. Every time I want to use it, I have to delete it, re-download it, and re-login to get it to work. It’s the wildest thing ever. I love the digital picture frame, but the app and the connectivity is the worst I’ve ever experienced. 👎🏻👎🏻
I bought another one because I couldn’t find another brand was the same size for a decent price.
But this app?!? It’s absolutely horrendous. Every time I want to use it, I have to delete it, re-download it, and re-login to get it to work. It’s the wildest thing ever. I love the digital picture frame, but the app and the connectivity is the worst I’ve ever experienced. 👎🏻👎🏻
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Love the canvas but the app is awful
I use the cavas to display my photos and love it but the controls/app are awful. Perhaps the worst I’ve seen. I have to regularly uninstall/reinstall the app to get it to work. Have to reconnect wifi , resend all my photos to the frame, reset the scheduler as it seems to forget the schedule. The wave control intermittently works. I’m getting faster at doing all the above but what a pain. Fortunately I have fiddled with it enough to continue to get this frame to work as I do love the frame itself.
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