Long live Meural
So disappointed that Netgear bought them and has no decided to stop making them. Not perfect but pretty damn close. Some simple updates to the app would get it 5 stars. Needs to be easier to manage playlists and delete images. I hope Netgear keeps the servers going or else I’ll have a brick on my wall. Or will it work off the memory card at that point until the screen goes dark?
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Glitchy app, no support - now unusable.
The app functions basically well. However, it’s very prone to glitches and is fiddly to work with. e.g. syncing is poor and there’s no ‘push’ function to refresh this ability. I noticed new photos added to linked albums weren’t appearing in Meural (and it doesn’t cycle through the whole album - it seems to select a handful of photos in an album and only cycle through those - some photos never get displayed). I tried unlinking the album and then linking it again, but then the photos did not appear at all. I tried uploading static photos but they don’t seem to appear. Maybe it was an issue with the app so I deleted the app and reinstalled it - now I cannot even log in. I login and it takes me to the home page, then a fraction of a second later it logs out and takes me back to the login screen in an endless loop. Without the app the canvass is useless so I now have a very expensive inanimate screen hanging on the wall. NETGEAR seem to have created a very expensive product and then not given much thought to any ongoing maintenance or updates that would allow customers to actually use it. I think they have moved on and don’t commit any resources to maintaining the software that is required to make this product functional.
There are several other improvements that could be made to the app, e.g. more filtering or sorting of photos users add (they seem to appear in both the ‘uploads’ album and playlists randomly - not by date added or date taken and there is no way to change this, which makes finding photos extremely difficult in long playlists or among all your uploads. It would be good if NETGEAR payed a little more attention to the issues with this app as there are many customers online with similar complaints.
There are several other improvements that could be made to the app, e.g. more filtering or sorting of photos users add (they seem to appear in both the ‘uploads’ album and playlists randomly - not by date added or date taken and there is no way to change this, which makes finding photos extremely difficult in long playlists or among all your uploads. It would be good if NETGEAR payed a little more attention to the issues with this app as there are many customers online with similar complaints.
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App Fails, Little Support
It’s very clear by all the feedback on Netgears own site, Reddit, etc, that netgear doesn’t support fixing the bugs that operate the updating of photos. Despite the many recommended steps. Once it fails it fails. Would not purchase again.
Frustrated
I can no longer upload my family photos to Meural. It says “some items failed to upload”
Terrible software
Both the app and the web interface are difficult to use and slow. Devices themselves are actually good so it’s a shame they did not invest in the software.
Poorly supported
App is not great. Inexplicably requires access to all photos instead of just the ones you want to allow
Borderline invasion of privacy
This app is a bit frustrating. They are not mindful of the user, very invasive.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
Edit 4-9-26
For a couple of months now the app just will not let me add new photos. Just gives a general “error” message. Hard close the app, restart the canvas-no change. So far it is looking like whatever pictures are on the canvas, that’s what it is stuck with.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
Edit 4-9-26
For a couple of months now the app just will not let me add new photos. Just gives a general “error” message. Hard close the app, restart the canvas-no change. So far it is looking like whatever pictures are on the canvas, that’s what it is stuck with.
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The most buggy app I need to use
Paid $500 dollars for the frame and now stuck with the app that won’t ever upload photos or work properly. So frustrating
I think they all died…
Needs to have a native Mac app, or fix the iPad app to work on Mac
Abandonware
Disappointed that Netgear has more or less abandoned the Meural project. It was a poor fit for a router company to begin with. I have to log out and log back in to this app literally every day in order to change art on my Meural. The hardware is great. The subscription app, not so much. They should just open source the software and cut their losses and let users have whatever art they’ve already downloaded, because the ongoing subscription at this point is just insulting and a cash grab.
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Absolutely Terrible
This is the second Meural Canvas I’ve owned. The first one straight up quit working and Netgear wouldn’t give me any type of technical support without a $100 fee. That was just to TRY to get it to work without any guarantee. I ended up, just tossing it in the trash.
I bought another one because I couldn’t find another brand was the same size for a decent price.
But this app?!? It’s absolutely horrendous. Every time I want to use it, I have to delete it, re-download it, and re-login to get it to work. It’s the wildest thing ever. I love the digital picture frame, but the app and the connectivity is the worst I’ve ever experienced. 👎🏻👎🏻
I bought another one because I couldn’t find another brand was the same size for a decent price.
But this app?!? It’s absolutely horrendous. Every time I want to use it, I have to delete it, re-download it, and re-login to get it to work. It’s the wildest thing ever. I love the digital picture frame, but the app and the connectivity is the worst I’ve ever experienced. 👎🏻👎🏻
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Love the canvas but the app is awful
I use the cavas to display my photos and love it but the controls/app are awful. Perhaps the worst I’ve seen. I have to regularly uninstall/reinstall the app to get it to work. Have to reconnect wifi , resend all my photos to the frame, reset the scheduler as it seems to forget the schedule. The wave control intermittently works. I’m getting faster at doing all the above but what a pain. Fortunately I have fiddled with it enough to continue to get this frame to work as I do love the frame itself.
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Constantly Glitching and Crashing
This app is constantly glitching and crashing. Right now it won’t even open. I have had this application for years and am so frustrated by it i’m ready to toss it out and buy a different digital frame.
Extremely difficult to pair Meural with network.
Highly unintuitive. Still can’t get it to work.
The glitchiest app I’ve ever seen
This app infuriates me regularly. I am a teacher and use a meural in my classroom to display work of famous artists that go with our units. I really hate meural but it’s what was purchased before I got here. Will be getting a different type of virtual frame asap just because the app is so horrifically glitchy. I literally have to completely delete and re-download it at least once a month just to be able to log in. So far this week I have deleted and re-downloaded it four times trying to log in and update the artwork my frame is displaying… and am still unsuccessful. Stay far away if you can!
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Clunky
Not a bad device, but tends to cut off the tops of pictures.
Great frame, terrible app
The Canvas II digital picture frame is a stellar product that displays my photos with excellent color and clarity. The app, however, is a disaster. Frequent errors and an unintuitive interface make even the simplest operations, like uploading photos, in to a chore. If you aren't technologically inclined, avoid this product. The Web app isn't much better. Massive quality improvements are desperately needed.
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DISAPPOINTING
The app is VERY DISAPPOINTING. It’s clunky, not intuitive at all, and difficult to upload photos. Once photos are finally uploaded, creating an album is like pulling teeth without anesthesia. Most of the time, the app says “Invalid Token” when you try typing something in. I might return the frame and purchase another brand.
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Always Something Wrong
I love my Meural Canvases. I own four of them. That’s why it’s frustrating to have to leave such a terrible review for the app and the website, as well. No matter how many times I log in and tell the browser or app to remember and trust whichever device I’m on, it never remembers. I have to login and have a security code sent to me every single time. You also cannot switch from canvas to canvas in the app without having to wait for the app to do whatever it’s doing. Customer service is nonexistent. Currently, as of December 4, 2025, when I open the app, I get nothing but a blank white screen. The app hasn’t been updated in almost a year. You can’t sort playlists by title in the browser, but you can in the app. That’s just one of many discrepancies in features between the app and the browser functionality.
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Borderline invasion of privacy
This app is a bit frustrating. They are not mindful of the user, very invasive.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
They force you to create an account. By doing so you sign your life away with the waiver.
To top things off they REFUSE to allow “limited access” to photos. They specifically say they need full access to all photos and albums, they will not allow partial access.
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