Awful app - do not download
Downloaded the app to charge at Rotherham. The charger I was connected to wasn’t listed on the app so I couldn’t start the charge - complete waste of time. The app was unreliable when I first opened it the icons were jumping all over the screen and then it caused my phone to glitch and crash. I managed to connect charger via the screen and deleted the app. Would give 0 stars if I could.
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Response from developer
We’d like to investigate this further. Please contact us at customercare@motorfuelgroup.com with details of the issue, along with screenshots and the model and specifications of your device. Our team will then review the issue and provide assistance.
Terrible company and app!
Don’t plug in until youve set up the payment! This is the only charging company I know of who charge £40 just for the pleasure of plugging in. It’s called ‘prepayment’ so should be refunded but there is no mention of when. If something goes wrong when plugging in (which it will as there are no instructions) then you are charged the prepayment again. I had to use one of their chargers yesterday and have yet to get the remainder my £40 back from them (only used £14.50). Today I’ve ended up with £80 being taken as I connected the charger before setting up payment. THIS SHOULD BE ILLEGAL!!!
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What’s the point?
Does not work unless I authorise notifications. Installed. Registered. Deleted.
No charging stations (anywhere in the uk)
This app simply cannot find any charging stations. I have the same issue with the shell app. Other apps eg Zapmap and Electroverse on my phone are fine.
Worst experience
Tried to charge with MFG and they deduct three times preauthorised payment and still I was not able to charge my car and called customer service and also they haven’t any clue neither about payment or charging supply and worst is not even able to get preauthorised payment in 6 days. Worst experience
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