Poor charging experience
This is a poor charging app. You can’t start a charge on the app after plugging in your car (pretty common at other chargers) and so have to return the plug to the charger and wait for it to become available. Then I started charging and it gave me a long wait screen followed by an error message. Returned to my car and found it was charging. This needs to be better.
Show more
Response from developer
We sincerely apologise for any inconvenience caused. Please email us at customercare@motorfuelgroup.com with your details so that we can investigate the matter further.
Poor
For a start, if you’re going to make me OTP via SMS, perhaps use a service provider that I presume isn’t rate limited so it sends the texts in the one minute window you provide? Fortunately I’m not sat at a charger and know how useless apps are so try to get them ready.
Your network, or at least the charger I regularly use is great, especially with contactless, but now as your cheapest rate is through this app? You need to get this app together and working.
Actually, the charger itself uses white text on black for the screens which is atrocious to use. The fonts are too small and the UI/UX isn’t that great, but it’s reliable. If you’re at least in the same office pass this on too.
Your network, or at least the charger I regularly use is great, especially with contactless, but now as your cheapest rate is through this app? You need to get this app together and working.
Actually, the charger itself uses white text on black for the screens which is atrocious to use. The fonts are too small and the UI/UX isn’t that great, but it’s reliable. If you’re at least in the same office pass this on too.
Show more
Response from developer
We sincerely apologise for any inconvenience caused. If you are still experiencing this issue, please email us at customercare@motorfuelgroup.com with your details so that we can investigate the matter further.
Always an issue
I am unable to log in it keeps coming up that there’s an error and it won’t let allow me to go any further. I’ve put in my details. It then says this email is used before this numbers used before it’s the same number. I’ve always used it doesn’t recognise I get rid try to sign in totally as a new user. It won’t allow me to. I sign in using my password and login. It won’t allow me to other times when I do get in it’s not allowing me to check what’s going on because an error comes up and it’s just errors always errors right now I’m unable to login at all I’m having to pay manually as someone that doesn’t have the app what’s the if it doesn’t work it’s ridiculous and yes it does keep taking your money if you’re trying to do it several times which is again wrong it’s not allowing you to login to the app to see what’s going on but it’ll take your money each time you try get it sorted
Show more
Response from developer
We sincerely apologise for any inconvenience caused. Please email us at customercare@motorfuelgroup.com with your details so that we can investigate the matter further.
Only one device
My wife and I have a shared email and also share the car so makes sense to share the app on our own phones, the app will only allow you to sign in on one device which seems pretty silly, many people share vehicles and accounts so why not allow 2 devices to share the app?
Response from developer
Thank you for your feedback. We will look into this. If you have any further queries, please email us at customercare@motorfuelgroup.com.
Awful app - do not download
Downloaded the app to charge at Rotherham. The charger I was connected to wasn’t listed on the app so I couldn’t start the charge - complete waste of time. The app was unreliable when I first opened it the icons were jumping all over the screen and then it caused my phone to glitch and crash. I managed to connect charger via the screen and deleted the app. Would give 0 stars if I could.
Show more
Response from developer
We’d like to investigate this further. Please contact us at customercare@motorfuelgroup.com with details of the issue, along with screenshots and the model and specifications of your device. Our team will then review the issue and provide assistance.
Terrible company and app!
Don’t plug in until youve set up the payment! This is the only charging company I know of who charge £40 just for the pleasure of plugging in. It’s called ‘prepayment’ so should be refunded but there is no mention of when. If something goes wrong when plugging in (which it will as there are no instructions) then you are charged the prepayment again. I had to use one of their chargers yesterday and have yet to get the remainder my £40 back from them (only used £14.50). Today I’ve ended up with £80 being taken as I connected the charger before setting up payment. THIS SHOULD BE ILLEGAL!!!
Show more
What’s the point?
Does not work unless I authorise notifications. Installed. Registered. Deleted.
No charging stations (anywhere in the uk)
This app simply cannot find any charging stations. I have the same issue with the shell app. Other apps eg Zapmap and Electroverse on my phone are fine.
Worst experience
Tried to charge with MFG and they deduct three times preauthorised payment and still I was not able to charge my car and called customer service and also they haven’t any clue neither about payment or charging supply and worst is not even able to get preauthorised payment in 6 days. Worst experience
Show more
Sign up process only possible for UK, French and Irish mobile numbers.
Incredibly frustrating app. You go through a lengthy sign up process, creating a password only to wait for a code to your mobile number which will never arrive if it happens to not be a UK, French or Irish number (despite the fact that other countries are listed in a drop down menu). mfg think that German mobile numbers could be fraudulent!
Show more
At least 3 characters on last name
I can’t believe there is still last name characters restriction on a 2026 App. Not able to register an account unless I add extra characters to my last name (which only have 2 characters). Close and delete the app from my phone immediately.
Genuinely designed by a monkey
Wanted to boom and prepay a jet wash. It send you in loops on the home screen saying to make an account or continue as guest. Id imagine it would work if i made an account (which i dont want to do) but the fact it doesn’t tell you that is just awful app design.
It also pops up error messages just because I didn’t allow for notifications…
A literal school kid could design an app better than this…
It also pops up error messages just because I didn’t allow for notifications…
A literal school kid could design an app better than this…
Show more
Response from developer
The app allows you to record your in-store 'Top Car Wash' purchases to earn your free wash. Please note that the app does not currently support starting a valeting session from it . If you have any further questions or issues, please share your details with us at customercare@motorfuelgroup.com so we can assist you.
First impression
I have only just installed the app and my first impression is that it is the worst app that I have used. It wouldn’t even allow me to use the password generator and then it told me it had problems.
First impressions count and this app does not make a good first impressions.
First impressions count and this app does not make a good first impressions.
Doesn’t work
Couldn’t load receipt for car wash. Not very good or user friendly. Wasted an hour of my life on it. Deleted it.
Unusable
Keep receiving a message about not been able to find stations near me (and I am at one!!) or notifications are not activated.
Does not allow to pay from the app (need to claim the car wash promotion at the station itself). Overall poorly designed and implemented, buggy and not user friendly.
Does not allow to pay from the app (need to claim the car wash promotion at the station itself). Overall poorly designed and implemented, buggy and not user friendly.
Rubbish Adding Card Payment
I tried twice to add my credit card to the app and on both occasions, it was rejected. This was after the card had been authorised via my banking app and no explanation was given.
The card was added to other charging apps with no issues.
Rubbish.
The card was added to other charging apps with no issues.
Rubbish.
Rubbish
Rubbish. Just rubbish. Twenty minutes in 31 degrees trying to get the car charged. Gave up went elsewhere so MFG is to be avoided as it’s not up to the task.
Worse App EVER!!!!
Signed up and signed in once and it never let me back in the app again. MFG, sort it out or just delete the app altogether.
Great in theory
Great when it works, especially the offers section which seems to not recognise the barcodes with cashiers.
It is NOT working.
It worked without the app.
Nr. 1 you HAVE to switch of your VPN (which it will not tell you, you have to guess)
And it’s all what I can advise you…
It takes you to the point where it ask you to connect the plug and is not recognised connection (CHdeMo).
I didn’t believe all negative comments but YES, IT DOESN'T WORK.
Nr. 1 you HAVE to switch of your VPN (which it will not tell you, you have to guess)
And it’s all what I can advise you…
It takes you to the point where it ask you to connect the plug and is not recognised connection (CHdeMo).
I didn’t believe all negative comments but YES, IT DOESN'T WORK.
Show more