Went from bad to worse
You have to reconnect every time you open the app. The remote that came with the mattress quit working after a week, now I am bound to the app.
Please fix this
Please fix this
Doesn’t work with our adjustable bed
Please make it to where we can use it with our not so old “outdated bed” ridiculous that we pay the amount we pay for the app to not work anymore
Horrible
Have the older base? Out of luck. It won’t with this app and their old one is broken. Horrible company.
Legacy Bed Support
When opening the app it ask if the serial number starts with a specific set of letters, my bed is older as does not have the new detail number. So the recommended action is to download a different app. The link they provide is broken and does not go to a valid app.
Lack of function
Literally never works and is extremely glitchy if you can even get it to connect to the bed
Feb 2025 update
The app doesn’t work, it was discontinued to work for the older models adjustable beds. My bed is about 5 years old, luckily we didn’t lose the remote or this bed would be useless. The new Mattress Firm Elite app doesn’t pair with the older versions of the adjustable bed. Developer doesn’t even read these reviews so I highly doubt there will be a fix.
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This app is AWFUL!! What happened to 900?
This app does not work for my adjustable bed!!!! The app can not “find” my bed on bluetooth to connect and the 900 app is GONE so now all my adjustable features are gone…please put the 900 back or fix this app to discover and connect to my adjustable bed!!!!
Will not connect
I have the new iPhone 16Pro and the app will not connect via Bluetooth. Is there a “fix” for this bug?
Won’t Pair
Not backwards compatible with beds only a few years old.
Be better, Mattress Firm, - make it easily backwards compatible.
Be better, Mattress Firm, - make it easily backwards compatible.
No Longer Works
The app worked well until the iPhone 16. I try to open the app and I get an error that it’s no longer available.
900 App
The regular 900 app was removed from the App Store. Please bring it back.
A garbage
It never worked
No response from support
we have had this app for a while and it was syncing OK with my bed. But I got a new phone and downloaded the app and now the Bluetooth does not find the Iflex. I’ve messaged support a number of times and haven’t heard back. Could you tell me what the fix might be? I’v deleted and reinstalled a couple times
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The App Does Its Job
Yes, the app works, or at least it does with my iPhone. I had a small headache when trying to pair the base with my phone, and that was because I was trying to pair it via the phone Bluetooth settings vs. the through the app. Since it wasn’t showing up in the phone’s Bluetooth settings, I decided to check the app settings to see if I was missing anything. The app presented a message to first pair a device and, sure enough, the base was listed right there in the app after I tapped “OK” to acknowledge the message. Now that it’s paired, it works just like the physical remote.
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Black luxury base
This app doesn’t work either
Won’t find the bed control, won’t connect
Useless
How difficult is it to write an app for this that works?!?!
Won’t find the bed control, won’t connect
Useless
How difficult is it to write an app for this that works?!?!
Works well
I kind of don’t get all the negative reviews. Most are a year or more old, so maybe it didn’t used to work.
But it works great if you read the manual and follow the instructions. My guess is most people aren’t doing that and are leaving bad reviews.
There are two things that I don’t like about this. But only one has me knocking off a star. And that is I have to pair my phone to my bed every time I try to use it. I go into the app, click a button, and it says I have to pair again.
It’s not a huge problem because I click on my bed and it works just great again. No turning off and on or unplugging. Just click the bed and it works.
My guess as to why it does this is because I have a split king and it’s giving me the option of which side to control. This is actually a really nice feature, if true, but it’s executed poorly by the developer. You have to know which serial number is your side and click that one.
The other thing that I don’t like, but don’t remove a star for is that there’s no native iPad or Apple Watch support.
Having Apple Watch support would be a total game changer. I wouldn’t have to fumble around in the dark looking for my phone or the bed remote. I’m always wearing my watch, so all I’d have to do is raise my wrist and click a button. That’d be amazing!
So, please! Add Apple Watch support! It’d make things 1,000,000% better! In 2023, there really isn’t an excuse not to have this for your high-end bed frames!
Other than that and the apparent bug with pairing, this app is great.
But it works great if you read the manual and follow the instructions. My guess is most people aren’t doing that and are leaving bad reviews.
There are two things that I don’t like about this. But only one has me knocking off a star. And that is I have to pair my phone to my bed every time I try to use it. I go into the app, click a button, and it says I have to pair again.
It’s not a huge problem because I click on my bed and it works just great again. No turning off and on or unplugging. Just click the bed and it works.
My guess as to why it does this is because I have a split king and it’s giving me the option of which side to control. This is actually a really nice feature, if true, but it’s executed poorly by the developer. You have to know which serial number is your side and click that one.
The other thing that I don’t like, but don’t remove a star for is that there’s no native iPad or Apple Watch support.
Having Apple Watch support would be a total game changer. I wouldn’t have to fumble around in the dark looking for my phone or the bed remote. I’m always wearing my watch, so all I’d have to do is raise my wrist and click a button. That’d be amazing!
So, please! Add Apple Watch support! It’d make things 1,000,000% better! In 2023, there really isn’t an excuse not to have this for your high-end bed frames!
Other than that and the apparent bug with pairing, this app is great.
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Update, it got better
So originally I could not connect at all, like most people. My manual had zero info about an app or Bluetooth etc, so it was no help, and then I read reviews here and one guy explained that you need to unplug and then plug back in for the frame to go into pairing mode. Pairing only lasts for a minute or so, and this is when you need to connect. That works and the controls work very nice, buuuuutttt, you can only connect one phone, so your spouse is apparently out of luck. Hope that helps people. Also, not sure if you have to do this anytime the power has gone out, that’s a battle for another day. But clearly mattress firm needs to actually look at these reviews and make a few changes and or instructions for people.
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Works just fine
I read the directions that came with my frame and this app works just fine. If your phone doesn’t recognize the bed it’s not in pairing mode. My instructions showed to unplug the bed and replug it back in. When the lights green after like 20 seconds or something like that it’s in pairing mode and it only stays there for a minute. I had the app open and as I plugged in the bed I waited about 5 seconds and just hit the button and it found it to pair. Works like a charm. The box needs to show the correct words on it also.
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App doesn’t connect
Just received bed today (CA) and app does not pair and looks like it’s an on going issue with multiple people. Disappointing.
Piece of garbage
I am unable to pair this with my bed. It says the app is not available in my region. Very frustrating!
