Great UI, But Critical Features Have Regressed
I like the new UI and the overall look of the upgraded app. However, a few important features that worked flawlessly in the previous version are now broken or unreliable, even after the latest update.
1. Remote AC control: Remotely switching on the AC used to work flawlessly in the previous app, but it no longer works reliably, even with the latest update.
2. Digital Key: The Digital Key fails to work almost 9 out of 10 times, despite being configured correctly. It worked perfectly in the previous version, before the app upgrade.
3. Kilometres Driven: This information should be displayed upfront on the home screen instead of requiring users to navigate through multiple screens to find it.
4. Customer Support & Feedback: Redirecting users to a website without providing a clear way to report issues is not helpful. There should be a dedicated feedback page or an email address where users can report problems and receive assistance.
These are not isolated concerns. Members of an all-India user group are reporting similar issues, particularly with the Digital Key and remote AC control.
The new UI is a welcome improvement, but functionality and reliability must come first. Please address these issues and provide users with a proper channel to report problems and track their resolution.
1. Remote AC control: Remotely switching on the AC used to work flawlessly in the previous app, but it no longer works reliably, even with the latest update.
2. Digital Key: The Digital Key fails to work almost 9 out of 10 times, despite being configured correctly. It worked perfectly in the previous version, before the app upgrade.
3. Kilometres Driven: This information should be displayed upfront on the home screen instead of requiring users to navigate through multiple screens to find it.
4. Customer Support & Feedback: Redirecting users to a website without providing a clear way to report issues is not helpful. There should be a dedicated feedback page or an email address where users can report problems and receive assistance.
These are not isolated concerns. Members of an all-India user group are reporting similar issues, particularly with the Digital Key and remote AC control.
The new UI is a welcome improvement, but functionality and reliability must come first. Please address these issues and provide users with a proper channel to report problems and track their resolution.
Show more
Complaint: Start Engine Option Missing in MG iSmart App After Update – Urgent Resolution Required
I am writing to raise a formal complaint regarding the MG iSmart app. After updating the app to the latest version, the "Start Engine" option is no longer available. I relied on this feature regularly, and its absence is causing significant inconvenience.
Please find the attached screenshot, which shows the current app screen without the Start Engine option.
Details:
- App: MG iSmart
- Issue: Start Engine option not available after the latest app update
- Vehicle model / VIN: Hector Plus 7S, 6MT
- Phone model & OS version: iPhone 16 Pro Max, iOS 27.0.1
- App version: V3.0.0
I have already tried [restarting the app / logging out and in / reinstalling the app – edit as applicable], but the issue persists.
I request you to look into this on priority and restore the feature at the earliest. Kindly share an update on the expected resolution time, along with a reference/ticket number for this complaint.
I look forward to your quick response.
Please find the attached screenshot, which shows the current app screen without the Start Engine option.
Details:
- App: MG iSmart
- Issue: Start Engine option not available after the latest app update
- Vehicle model / VIN: Hector Plus 7S, 6MT
- Phone model & OS version: iPhone 16 Pro Max, iOS 27.0.1
- App version: V3.0.0
I have already tried [restarting the app / logging out and in / reinstalling the app – edit as applicable], but the issue persists.
I request you to look into this on priority and restore the feature at the earliest. Kindly share an update on the expected resolution time, along with a reference/ticket number for this complaint.
I look forward to your quick response.
Show more
Bug Report - Fuel Economy
The recent MG iSMART app update introduced a critical unit conversion bug in the "Smart Drive" fuel efficiency metrics. The app currently pulls raw fuel consumption data from the vehicle's ECU in L/100km but incorrectly displays it as km/L, entirely skipping the necessary mathematical conversion (100 / x). For instance, a 15 km trip consuming 2.13 liters equates to 14.2 L/100km. The app mislabels this raw data as "14.2 km/L" instead of calculating and displaying the true efficiency of 7.04 km/L. Additionally, fragmenting a continuous drive into smaller episodes erroneously discards stationary idle fuel consumption. Please restore the accurate conversion logic from the previous version.
Show more
Well improved
Finally, the update has resolved many problems and looks much better. Additional controls for AC and SIRI are now integrated, though remote engine start remains absent. The app does not launch automatically via scanning when opened. This is a strong improvement, since the app previously buffered while searching for the vehicle and allowed navigation only afterward. One issue still needs attention: after choosing an option, if the vehicle is unreachable, the app keeps searching with no way to cancel or return until it completes the process.
Show more
Next-Gen Connected Car Technology Done Right
MG iSMART Connect is truly impressive and makes the driving experience smarter and more convenient. The app interface is smooth, user-friendly, and packed with useful features like remote lock/unlock, vehicle status, live location tracking, trip history, and real-time alerts.
What really stands out is the seamless Apple Watch connectivity, allowing quick access to key vehicle functions right from the wrist. Whether it’s checking vehicle status or locking/unlocking the car, it works flawlessly and adds great convenience.
The connectivity is reliable, and features like climate control, geo-fencing, speed alerts, and safety notifications perform consistently well. Overall, MG iSMART Connect adds real value to the vehicle and sets a high benchmark for connected car technology. Highly recommended for anyone who appreciates smart, tech-driven dr
What really stands out is the seamless Apple Watch connectivity, allowing quick access to key vehicle functions right from the wrist. Whether it’s checking vehicle status or locking/unlocking the car, it works flawlessly and adds great convenience.
The connectivity is reliable, and features like climate control, geo-fencing, speed alerts, and safety notifications perform consistently well. Overall, MG iSMART Connect adds real value to the vehicle and sets a high benchmark for connected car technology. Highly recommended for anyone who appreciates smart, tech-driven dr
Show more
Worst Decision To Buy MG
I regret the day I stepped my foot inside the MG showroom. It’s a car of unreliablity and unaccountability. From the day 1, I have been facing issues with start feature on inclined roads, rear seatbelt alarm and now even the app has stopped working. Their customer support does not help at all and delegate the issue to service center. Service center always has the same answer- this is how it is in this model. For the app, they suggested to reset my entire iPhone. Can you believe the level of stupidity in this answer? I want to sue them badly but don’t know if I can go through all the hassles. I’ll just sell this car as soon as my car loan is completed and switch to a reliable manufacturer like Hyundai
Show more
Fuel level indicator mismatch between digital cluster instrument panel and Fuel level in ismart app
Fuel Gauge indicator bars are more in digital panel instrumental cluster than what are available in fuel level indicators in ismart app,for eg mg hector plus savyy petrol automatic has 18 bars as fuel level gauge indicators in digital instrumental panel where as I see only 8 bars as standard in fuel levels of ismart app for it , irrespective of traffic conditions driving behaviour the logic to correlate the fuel indicators should be synching with actual fuel levels available in the gauge to reflect the actual mileage derived . So there is a bug in api’s of ismart app front end design, where the fuel level indicators on app and display panel are surely out of synch. There has been no explanation given how will 8 fuel levels correlate to 18 fuel levels and when will these changes when actual fuel in the tank goes down.
Show more
Multiple users can’t use the app
Everything is fine with the app.. but one of the important features is not there. I and my wife need to use it as both of them use it… when one person uses it , the other person gets logged off. Last time my wife missed to recharge the battery and the app was active in her mobile . If at all I would have also had, this could have been avoided.
Not sure why they have restricted it for only one user. In my previous car Kia seltos, both of us got it and it was helpful. Pls help to get this software update.
If this feature was there, I would have given 5 rating.
Not sure why they have restricted it for only one user. In my previous car Kia seltos, both of us got it and it was helpful. Pls help to get this software update.
If this feature was there, I would have given 5 rating.
Show more
Application Not Working - Needs Immediate Fix
The MG iSMART app has not been working properly for the past 2-3 months. Remote control features like AC on/off, fuel tank range, car location, and other important data are completely unavailable. This defeats the purpose of a connected car experience. Very disappointing for a tech-driven brand like MG. Please fix this urgently and ensure reliable performance. Customers trust this app for convenience and safety, and its failure affects daily usage badly. Such issues should not be ignored, especially when technology is a key selling point of the vehicle
Show more
MG ismart glitch
MG ismart shows current GPS location of my car 40kms away from my home, while its parked right beneath my building. I tried reinstalling the app but nothing works. Customer care is also not very helpful because they will redirect you to the service center. What's the point of having a CC if they don't have solution to customers problem. Its like MG motor tries to put everything on the users interface being helpful. If there is a glitch in the app, MG should release an update. What if my car is stolen? I will never have the correct location on phone because its already showing a false location 40kms aways from my place. Extremely disappointing & poor customer service
Show more
Unsatisfactory app update for Hector Sharp Diesel
The recent update to the MG app is extremely disappointing. Previously, the app offered seamless control over key features like the sunroof and tailgate, which have now been removed. These were some of the most useful functions, and it's frustrating to see them gone. Additionally, the lock/unlock feature, which was reliable before, is now inconsistent and often doesn't work at all. This downgrade in functionality is unacceptable for a premium vehicle app. Please bring back the old features and fix the issues with the new update. The user experience has significantly worsened with this version.
Show more
Voice navigation guide
Even when I do not use the inbuilt navigation app, the voice guidance automatically switches on and disrupts the music. It reduces the music volume to gives me voice guidance which is very irritating. I have to manually change the setting.
Rest everything is amazing about my car ☺️☺️
Rest everything is amazing about my car ☺️☺️
Main feature 👎🏼
I use this app mainly to see how much my car has charged. But typically, it opens up to show the charger the car has when it is plugged in. Refreshing seems to have limited effect, and the correct charge is usually shown after 3-4 refreshes and once the app has been restarted thrice. Oftentimes, I’ve reached the car parking from my home and checked the charge from the car itself before the app does.
And of course, on many occasions the app shows “unable to connect to the car”!
And of course, on many occasions the app shows “unable to connect to the car”!
Show more
Missing features
1) when tyre is flat, the app doesn’t show as abnormal. Strange, how come they miss out such a simple feature? It should show abnormal message the way it shows to low fuel.
2) the songs will play automatically from usb when it is connected, upon turning on SSB to ACC position and on ignition. Infotainment system shouldn’t play anything automatically, without command but unfortunately in case if USB is connected, it resumes automatically, where it got paused, even after manually stopped playing the songs before switching off the engine, which is very irritating.
2) the songs will play automatically from usb when it is connected, upon turning on SSB to ACC position and on ignition. Infotainment system shouldn’t play anything automatically, without command but unfortunately in case if USB is connected, it resumes automatically, where it got paused, even after manually stopped playing the songs before switching off the engine, which is very irritating.
Show more
Great App
In comparison to other manufacturers apps. This smart app is great. Good to have all the features and controls under one app.
The digital key feature is also great though it is paid and have to pay a premium for the subscription.
It would be great to have just one time payment for the subscription rather than having to renew it annually and the subscription charges are also high though. Still far better than what Mahindra is offering(inr 6000 for using just the adrenox there)
I am fully satisfied with the value that this app provides.
The digital key feature is also great though it is paid and have to pay a premium for the subscription.
It would be great to have just one time payment for the subscription rather than having to renew it annually and the subscription charges are also high though. Still far better than what Mahindra is offering(inr 6000 for using just the adrenox there)
I am fully satisfied with the value that this app provides.
Show more
Half baked story - where is the Average fuel consumption option ?
MG proudly associates itself with internet inside car but I don’t see enough investments to keep the app to power up the car well. Some of the functions are half baked and abruptly stop on app. GPS issues in finding car and many more. I recommend a through smoke testing on ur app in conjunction to the car services to beef up the user experience. Thanks for looking into feedback Regards Deepak
Update :
Where is the fuel consumption / average option. Earlier in iSMART it used to show an average but now that function has gone. Neither u have one in car not in app. Apart from showing the dummy range. Why can you not fix this ? This is the basic function.
Update :
Where is the fuel consumption / average option. Earlier in iSMART it used to show an average but now that function has gone. Neither u have one in car not in app. Apart from showing the dummy range. Why can you not fix this ? This is the basic function.
Show more
My Mg app stop working after 1 week
The app stop working after 1 week . It’s automatically stop working and logout the car from the app. I call to the centre but after call in two , three day the call is comed and saying that your app is up to date and you can bind your car in the app but still it not bound the car 😑😑😑😑😑😑😅
Should be more customised to provide good experience
The display model in the app remains white. Simple addition of showing same colored car as owners own should be implemented. The inside view is also restricted to 5 str model white color. This should be updated with color and the 6 / 7 str interiors as per car the owner owns. MG shoud steer clear from Airtel as service provider for the car network as this app is useless if there is no network being catched by the car.
Show more
Doesn’t work with Apple Watch
Does not work with Apple Watch. Says incompatible version. Tried to uninstall and reinstall the app but doesn’t work either. MG iSMART mobile app is buggy too. Most of the times won’t scan the vehicle in first attempt. Take 4-5 attempts to scan and only then you can use the remote control function to send commands to the vehicle. Not up to the mark. Just a gimmick from MG to pull customers to buy such cars. Developers need to do Alpha and Beta testing before releasing such products on App Store.
Show more
Doesn’t work on Apple Watch
The overall app works fine on iPhone. It’s smooth and works good. But it never works on Apple Watch. It either says we need to re login to use it. Else it is always a message that this version is not compatible, need to uninstall and install again. I tried all the methods like uninstall and then re install again. Also logged in multiple times but it doesn’t fix the issue. The developers need to figure out what’s the exact issue. Debug it in a right way.
Show more